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March 2024 by Steven Stokowski
Excellent location. Spacious facilities. Great meeting location.
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March 2024 by Monica WS
They don’t take calls and that really sucks because I have been having problems with customer service for the past two months!!! And when I asked to talk to someone in management they told me no one was available. I do believe they knew that no one would answer at corporate!!! And I still want my adjustments.
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February 2024 by James Crowe
Tried to talk to customer service about my bill.Was literally treated with no respect. Tried to call back and as for a supervisor and got hung up on.This company just wants your money. They do not care about your concerns.
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February 2024 by Dina Canada
I am a property manager who has been trying since 1/31/2024 to establish power at a residence we manage. To date we do not have power at this residence. We have submitted 2 support requests, have email communication with Ms Smith and Ms Steel and still no power. We use the PM portal all the time and have since connected power for 2 other properties with no issues. When we call residential they will not speak with us concerning business accounts, when we call business accounts they will also not speak to us. All say we have to submit service requests that do not resolve the issue. There is no number to call. We are now 21 days no power and no way to resolve the issue. Please help.
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January 2024 by Marissa Moore
Spoke with one of the rudest individuals of my life trying to understand why I was billed before I had even moved into my apartment (Hey, Janet—may want to work on your customer service skills). Unhelpful, unable to communicate well, and a terrible experience. So glad I’m stuck with this monopoly.
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January 2024 by AskYari
Been without power for the past 2 days is calling and calling and calling and no luck I was behind a payment but I managed to pay the minimum to get power back so far no power back I've been freezing and my home has no call I've been calling like 10 times a day to get something but no honestly I don't know how this company still operating
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December 2023 by Salex Auto sales
Employee came on property and was very rude. Confrontational. Accused us of illegally having and stealing power.
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December 2023 by Nicole Harms
Georgia power is absolutely horrible! Just moved to Georgia 3 months ago and never in my life have I been forced to use one energy company. It’s no wonder there customer service and billing department is terrible, you don’t have other options so they don’t care! 3 months in a row I’ve had to call them for my billing my electricity incorrectly. They also love saying “we don’t have the ability to refund so you’ll have to call back again next month”…. How in the world is a company like this operating? I really would love to know.HORRIBLE.
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December 2023 by Lisa Clay
SHARON RENAUD claims to be customer service mgr. She's a liar, rude and a scammer! She is a part of a theft ring within GP. She harassed me on a personal cell phone after hours and threatened me NOT TO CALL FBI but call local police that did nothing. She refused me to have her email and extension after my account was put in another name FRAUDULENTLY! RENAUD IS DEFINITELY PART OF THIS RING! SHE SHOULD BE TERMINATED IMMEDIATELY!
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November 2023 by Shubhang
Their Smart Usage plan is a SCAM! Got about double the bill I was supposed to get that too in the off-peak months. They also lock you in for a year and won't let you off. Customer service is terrible.
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October 2023 by Sudan Salaam
OVER MONTHLY CHARGES AUGUST & SEPTEMBER. $600.00. over charged Royal Oaks Apartment 2 Bedrooms upper level. Contacted the Governor officer transfer complaint department. GAS GOUGING OF GEORGIA POWER
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October 2023 by Laura Sides
Just another company stealing money from working class citizens. They just recently passed an increase in their billing and my bill has doubled every month since then. Disgusting
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September 2023 by Cam Whiting
Wish I could give zero stars. In Smyrna our power goes out constantly. For multiple neighborhoods. They don’t trim trees, the transformers old and they don’t do anything about it. Starting to push multiple HOAs to get Cobb EMC. GA power is a joke and their customer service is pathetic.
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September 2023 by Matt Reid
Wish I could rate lower. Multiple power outages in the past few weeks alone. Georgia power is a joke. Invest in a generac generator or solar panels.
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September 2023 by C N
08/28/2023 7:20pm POWER OUTAGE08/29/2023 1:20am Still NO POWER08/11/2023 POWER OUTAGE08/02/2023 POWER OUTAGE that always lasts 7 hours or moreAtlanta is trash but it’s a big city. It’s almost if we live in a third world country where there’s no power every other week and EVERYONE loses their food and hard earned money goes down the drain. WASTED! The supervisor will address my concerns and the engineer will investigate this! Isn’t normal to have so many power outages! They need to either replace the grid or find out what’s wrong because they’re going to start a riot. People will not continue to let this happen. They have small children in the home and it’s hot! Do better even if it’s a trash place in a trash town.
