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June 2025 by Raina Saunders
I’ve been shopping at the Lenox Square Gap and its other stores for over 40 years.
I went into the store while getting my steps in, just to look around. The older Asian lady asked if I needed anything and I said I was just looking.
The next thing I know security is standing by the door. Why? I’m a gray haired woman carrying a wristlet while she mall walks like so many others.
This isn’t the culturally aware Gap of the 90s. I’ll never set foot in this place or any other Gap, Old Navy or Banana Republic again.
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January 2025 by Brianna F
I drove to this location pick up my items and the store was closed on a Friday at 3pm. Every other store is open in the mall. No signs on the door. All doors were locked and lights off.
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January 2025 by SANJEEV JAIN
GAP clothing store at LENOX SQAURE. Good collection. Some good stuff at discount as well. I picked one good dress. They have clothes for kids men and women as well. Staff id quite helpful.
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August 2024 by Austin Adams
One functional changing room is not sufficient
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July 2024 by S Simp
Gap needs a line bar because a blonde woman and her two children cut in front of us without even asking
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April 2024 by Catherine Hartwig
Lindsey was so helpful and sweet helping me with my return!
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December 2023 by Gilbert Jr. (Hollywood)
Nice friendly customer service stores pretty clean they had a lot of great deals going on overall pretty good store
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August 2023 by Elizabeth
Refused a return I got as a gift cause it was one day past their “deadline”. Now stuck with expensive baby clothes I can’t use. Won’t be buying from them and frustrated cause I drove all the way to the mall leaving a newborn at home, stood in a long line, and even had the receipt and everything!
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July 2023 by Jennifer Harrelson
I have to go into an actual store OR become a Rewards Member to return online purchases. Not user/shopper friendly Gap!
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June 2023 by Takwirira Rinomhota
Good experience and pleasant staff. Thanks for the Grana recommendation
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April 2023 by C Rivz
I've come to this store a lot and today the customer service was just so bad I had to write a review.Came in with one item from an online order in the bag it came in, and for some reason the barcode would not scan, so the woman at the register was just so not helpful with the issue.Also - her communication (or lack there of) was even more frustrating.For example: she asked "do you have an email" when the barcode wasn't working. So I said, what do you mean, like an email address or the confirmation email? And she half rolled her eyes, like it was my fault she wasn't clear.So I gave her my email (spelled it out for her) which is my first and last name...my name is VERY common and not hard to spell, she said "there's no receipt", I asked her if she spelled my name correctly (after having spelled it for her) and she whirled the screen around, and surprise, she still spelled it wrong after I had already spelled it out.I said thats not correct; she then got frustrated when I told her my name only has one n...just seemingly so irritated to have to do her actual job and look up the email and be able to spell, she actually could have just used the bag I brought that had my name on it but who knows maybe her attitude was also blinding her.After I told her there is only one N, she processed to try and figure out how to spell my name again, gives up and just asks me to recite it aloud...again.I spell it again for her and then when she was ready to process the return she says "its going back to the original payment method"...I didnt say anything because it was a statement, so she with an attitude says "IS THAT OK OR...." I was surprised she thought she asked me a question...if she initially said "is that ok" the first time I would have responded.Once she handed me the receipt she ripped it from the dispenser and just handed it to me looking away, I said "thank you" she said nothing...like processing a return (which is part of her job) was entirely too much workEveryone has bad days but this was petty, silly, immature and unprofessional - unprofessional because this is her job, I didnt ask her to do anything outside of what she is supposed to do for a very simple return.Her attitude was childish; for someone who poorly communicates taking it out on a customer is absurd.
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March 2023 by Ann Holloway-Smith
I would like it more ? if I get the job at this store
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August 2021 by Rmando Oaki
I ordered cargo pants online and when I went to pick it up the employees were not happy because they gave my order to someone else wrongly.
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June 2021 by Johnnie French
Use my Gap rewards at every location and the customer service is stellar
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April 2021 by Machou T.
Staff was friendly and store had lots of things on sale.
