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August 2023 by Anne Etonga
I had an outstanding experience at Franks Automotive Center, all thanks to Kevin. My car wouldn't start, and Kevin went above and beyond to investigate the issue. He quickly identified that the problem stemmed from a faulty battery I had purchased less than a year ago from Mavis. Kevin's thorough explanation and expertise put my mind at ease. He promptly replaced the battery and even conducted a comprehensive check to ensure no other issues were lurking. Kevin's help, kindness, and patience were truly commendable. I am extremely grateful for his exceptional service. Thank you, Franks Automotive Center and Kevin, for turning a frustrating situation into a positive one!
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July 2023 by Aaron Lester
Great company my truck shut off while driving on July 4 they took my 2000 dodge ram 1500 in great service I recommend
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June 2023 by Courtney Hawkins
Beware if you're seeking a diagnostic service from this mechanic. Frank's negligence has cost me $5,000.I received a diagnostic about a week ago due to acceleration issues & a check engine light.The mechanic let me know that everything in the car was fine, but it needed an oil change, which they performed. What a relief that was! Unfortunately, that relief was short lived.Three days after the oil change, my car broke down on the side of the road, pouring oil and smoking. I had to get my car towed to my home because I was unsure about trusting this mechanic again. Eventually, I got another diagnostic from a separate shop to learn exactly what happened.While Frank's Automotive Center told me they did a full diagnostic, they missed a critical piece that could have saved my engine from completely failing. It was a connection rod for the oil pan (something like that--I'm not a mechanic myself) that was completely visible when doing an oil change. The rod was about to fail when they did the change, and that would have been obvious.Due to Frank Automotive Center's negligence, I now need $5,000 for a new engine on a car I purchased less than a year ago.I will never go to Frank's Automotive Center again. It's obvious that weren't trying to do the best for me. Even though Kia service centers are backed up, I will now use them for services and never trust another small business mechanic again due to this terrible outcome.Services: Auto engine diagnostic
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May 2023 by Kabir Mawji
FIRST AND FOREMOST I WOULD LIKE TO THANK ALL OF OUR CUSTOMERS FOR THEIR BUSINESS, YOU ARE ALWAYS GREATLY APPRECIATED. I AM THE LADY, CARLESE THAT WORKS IN THE FRONT OFFICE AT FRANKS AUTOMOTIVE AND TYPICALLY DON'T GET INTO THE HYPE OF GOOGLE REVIEWS AS, SOMETIMES REVIEWS ARE EXTREMELY MADE UP. AND READING SOME OF THESE REVIEWS I'D JUST LIKE TO TAKE A SMALL STAND ON THE PLATFORM OF NEGATIVE ALLEGATIONS AS IT;S ALWAYS 2 SIDES TO A STORY. AS FAR AS THE BMW GUYS, FIRST, ITS A BMW, WHAT DID YOU EXPECT, SECONDLY, WE DID EVERYTHING IN OUR POWER TO GET THAT CAR UP AND RUNNING IN THE CONDITIONS THAT I AM SURE THEY ARE NOW ABLE TO DRIVE, BECAUSE IT WAS NOT IN DRIVING CONDITIONS WHEN IT CAME IN, AND THIRDLY, AFTER THEM LEAVING IT FOR A COUPLE OF WEEKS AFTER REPAIRS WERE DONE, THAT'S KIND OF STRETCHING THE TIME FRAME THAT WE NEEDED TO FIX THE VEHICLE. I NEVER GIVE TURN AROUND TIMES, ESPECIALLY ON VEHICLES WITH EXTENSIVE DAMAGE. LASTLY, I DEFINITELY WAS NOT ABLE TO TELL WHEN A WINDOW WAS BUSTED OUT ON OUR PROPERTY, AND THERE WAS NO GLASS IN OR AROUND THIS CUSTOMERS VEHICLE TO IDENTIFY THAT THE VEHICLE'S WINDOW WAS BUSTED OUT ON OUR PROPERTY. AND IF YOU HAVE BEEN TO OUR SHOP BEFORE, YOU KNOW THAT OUR PARKING LOT HAS THREE DIFFERENT BUSINESSES IN IT, THEY NEVER BEEN HERE BEFORE SO THEY WOULD NOT HAVE KNOWN THAT. THE CAR WAS BROUGHT AROUND IN FRONT OF CDH ENTERPRISE WHERE THE OWNER OF THAT BUILDING ASKED THEM TO MOVE AND INSTEAD OF DOING SO, HE CONTINUED TO BE HYPER WITH HIM AS HE WAS WITH US, THREATENED TO HIT HIM WITH HIS CAR AND THAT IS WHEN THE OWNER OF THAT BUILDING PULLED HIS FIREARM ON HIM. SO AGAIN, I AM NOT USUALLY BIG ON THE HYPE, BUT I AM VERY BIG ON WHAT THIS COMPANY STANDS FOR AND I WILL NOT SIT BACK AND HAVE OR REPUTATION SLANDERED BY NO MEANS. SO PLEASE COME SEE US, I GOOGLE REVIEW ALSO, BUT I ALSO STILL TEST MY LUCK DESPITE SOME REVIEWS AND FOUND MYSELF TO HAVE A PHENOMENAL OUTCOME. SO COME SEE ME, WE FIX CARS, WE ARE NOT PERFECT, BUT WE CARE AND WE ARE HONEST, DON'T FORGET THE NAME, CARLESE AT FRANKS AUTOMOTIVE. AND TO ANY OTHER NEGATIVE, LYING, INSULTING GOOGLE REVIEWS, WE PRAY FOR YOU, ALWAYS. :) FRANKS STAFF..................
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April 2023 by Mitchell McClure
This was ABSOLUTELY THE WORST EXPERIENCE IVE EVER HAD! I took my 2005 BMW 325i in because it was smoking. Oringially I was given a quote of 1700 for seals and gaskets + labor. Every other week I was called with an updated price on updated services that they were “unaware of” at an additional $500 each call - (2) within a month time frame. When I communicated how frustrating it was to continually have the price increased; I was told by the woman who works the front desk that “it was asking a lot of them to fix the car I brought in (in it’s condition), though the car had no engine or Transmission damage. It took them a total of 2 MONTHS (8 weeks) to finish the car. When I arrived to pick the car up I was told to pay the balance of now $2700 and that they’d drive the car around front. When the mechanic drove the car up, the back driver window of was busted out and the radio was stolen, they’re was oil all in the carpets and on the dash and door. I was told there was nothing that they could do because they didn’t know how it happen and that the oil could wash out. I then asked them how they felt no need to take responsibility when they had the my car in their possession and they told me not to get upset and if I did I’d have to leave. So I threatened to call the police and as I did so the OWNER PULLED A GUN AND ASKED ME TO LEAVE. So I patiently waited for the police across the street. I now have an ongoing case against them. PLEASE DONT ADD TO THE HEADACHE OF HAVING TO FIX YOUR CAR BY BRINGING IT TO THESE UNPROFESSIONAL PEOPLE. This business needs to be CLOSED! They CANNOT BE TRUSTED!Services: Transmission
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April 2023 by Jennelle Mark
I was having doubts at first reading the reviews but I definitely had a wonderful experience. Found my new mechanic shop. The lady that worked the desk was super nice got to give her her props and Mr. Rich who worked on my car went above and beyond and also made sure I was good before I left so I will definitely be back for any and everything else when it comes to my car thank you guys so much
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April 2023 by Martin K.
Went in for a diagnostics on my truck, they told me it was 2 of my 02 sensors (which seems to be their go-to answer for everything) they called dealership to order parts and told me that they warranty their work if they pick up the parts themselves, so ok. Come back next day for the repairs, paid $596+tax, left and check engine light came back on before I get home. Went back next day to address the problem and mechanic already had his guard up and got mad at me for asking him what was he gonna do different and he threw his hands up and told me he wasn't gonna fix it bcuz I was bothering him. But they never offered any compensation for the misdiagnosis. Needless to say, I'm still outta money and my check engine light is still on with the same code it took it there for! Loud, ghetto front desk woman makes the whole environment bad. They have not heard the last of me!!! All I want is my money back!!
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March 2023 by Marie C
Had to get my car towed there, they checked it out, and it was a minor problem that they told me how to resolve. They saved me from spending hundreds of dollars unnecessarily. This is a good and honest place.
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March 2023 by Empress Kim
Called in concerning throttle body screw couldn't get out. Carlise said I could bring it in to check if they could get screw out. Got up there guy Jay was able to get screw out in about 7 minutes. Price was a lil high but I do appreciate them being able to get it done ??
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March 2023 by Kim D
Called in concerning throttle body screw couldn't get out. Carlise said I could bring it in to check if they could get screw out. Got up there guy Jay was able to get screw out in about 7 minutes. Price was a lil high but I do appreciate them being able to get it done ??
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October 2022 by Jameel Davis
They lied to me and told me I need a new engine and tried to charge me twelve thousand for a used engine and labor. When all I needed was a new cam lobe gear and a new cam idle. The parts were two hundred dollars. Big difference in fixing the problem and pricing.
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September 2022 by K N
As a first time customer here, I had great service done on my car for a fair price. I definitely will be back. Great customer service as well. Thanks to you all! I definitely will recommend them.Services: Auto engine diagnostic
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August 2022 by M M.
There is no other better mechanic in the world. Best service ever. Ask for Frank & tell him I sent u. Customer since 2008
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August 2022 by Tavia Cammorto
The front desk chick would have you thinking she owns the place. Didn't get service here. She stated my car could not get worked on unless I get a diagnostic.. I already knew what was wrong. Why are you forcing something that is not needed. Then said the parts I had she will not put on my car. Lol. I been having my car for 7 years. Been going to auto advance to get it. Please don't tell me what is good and not for my vehicle. I know my baby like the back of my hand.
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August 2022 by Willy Rock
They did brake work and replaced the tires. Unfortunately, they left one tire stud loose and I had to take it to another shop.
