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April 2024 by W w
I’ve lived in my house up the street from this location, I’m by it all of the time ,and have never seen it before. Called before I came to see if I could finish opening an account and they said yes. When I walked in the teller’s vibe was awful and after having to wait more than15 minutes I left. I’ll assume they don’t need any business at this hidden location. Went to the branch on Buford highway which is larger, better looking, and technological, and they helped me Instsntly despite not having an appointment. I would recommend the Buford highway location.
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March 2024 by WILL
Trash bank. They don't have people in America answering customer service. Then, proceed to lie and not take care of the issue.
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December 2023 by Facing East
Lindbergh Plaza Branch. 5/3 gives the option to start an account online. I took the option and entered in my information as the system requested and the system set a follow-up appointment by phone. On the scheduled date and time, no one called me, so I followed up an hour later and the representative was rude and had no clue what I was talking about and said, 'we don't do appointments early in the morning, and it's already 11:00', indicating that I'm the one that was late. Well, their system gave me the option to set it, and it was for 10:00 a.m. if you can call that early, and I was the one that was supposed to receive the call! She then said they don't make those types of appointments [for new accounts] over the phone. It was the website that set the appointment and gave me the appointment option, with a confirmation number and everything, including an email reminder. If this is any indication of how 5/3 does business, it's a definite no go for me! In my opinion the branch could have at least called to cancel out of consideration instead of being a no show.
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April 2023 by Elliott Inspace
Everyone is doing something else and no one is helping customers. The people that work here seem miserable. The manager seemed to be the cause of the misery but what do I know. The lady manager Brenda seemed more preoccupied with leaving than helping customers.
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December 2022 by Yazan Semrein
5/3 is the worst bank ever period. The worst customer service, I deposited a check and waited two weeks though it should have been in my account in three days and when I call them the said we didn't process it because the date was still coming up! They didn't even bother to inform me or email me about this and I had to call to know that the cheque was not processed and put on hold, now I have to make late payments because I have to wait for the cheque to be processed for another day and my monthly payments are due.I'm definitely changing to another bank this week
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April 2022 by A Patterson (Lacey)
My first interaction with this branch and it was already the SORRIEST experience I've ever had with customer service. I haven't even made it to the physical location and my call was sent to the account information line twice, picked and hung up on three times, forwarded to the EMPLOYEES voicemail line 6 times, and now they just refuse to pick up at all. I'd rather chew frozen glass than deal with this nonsense. Glad I didn't waste my time driving all the way up to the actual location. Probably would have stroked out from the obvious incompetency and lack of professionalism right then and there. I won't even say do better, just shut this branch down since they obviously do not want to work!!! ZERO STARS IF I COULD
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December 2021 by John Benthal
I have had nothing but positive experience with this Fifth Third location. Brian and the staff are always ready to help me with my banking needs for both my business and personal accounts. Get to know the staff and you will have a good experience.
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December 2020 by Franchester Gaines
Used the atm at this location atm keep my card! Bank associate can put yelling a very rude and unprofessional! Had the most disgusting attitude I’ve ever seen in my 31 years of living! I have never experienced any thing like this before! His name is Alex Earazza! He continued to go back an forth with me! About not being able to give me my card back from at.then I proceeded to speak with branch manager Brian he was a little bit nicer! Horrible just horrible
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November 2020 by Lara Michaels
Everyone at this bank should be fired immediatley. No one is ever at this bank yet they NEVER answer the phone. How is that? Everyone is at work but no customers yet no one ever answers the phone. Lazy people who work here just collecting a check. FIRE EVERYONE. This bank and the people who work here are terrible, terrible.
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November 2020 by Trent Farrington
Refused to schedule me an appointment despite the signage saying they are by appointment. Rep on the phone suggested i go to another branch. VERY RUDE YOU DONT TREAT CUSTOMERS LIKE THAT DURING A PANDEMIC!
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January 2020 by Katie Harrell
This bank apparently only allows one customer at a time inside and there is some strange green and red light which tells you when you can go inside which did not seem to be working (I stood outside for about 5 minutes and no one saw me?). There was an outdated sign on the front door saying the bank was closed for a holiday that had already passed. Instead of being able to make a deposit with a teller I had to use the ATM which is causing a delay with my deposit. Overall this bank gives a terrible first impression to an existing customer and I certainly won’t return to this branch. I came by in the middle of the day on a Wednesday so this branch should have been opened as advertised.
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February 2019 by Ebony Evans
The guy at the front counter was super rude and refused to cash my echeck which afterward I had verified by the company that issued it. I have never had a problem cashing the echecks before, but it was at a different branch. The guy refused to call the phone number to verify it even tho after I asked him to call the number. Super rude and I’m glad I don’t actually bank with them.
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February 2019 by Francisco Zaragoza
Great place
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March 2018 by Eric Stewart
Perfectly pleasant bank-type experience. The teller was pleasant bordering on chipper and addressed my requests quickly and effectively. Interesting security doors added to the experience.
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March 2018 by Angel Green
I give 5 Stars to Banker Michael Mariner. From the moment I walked in he greeted me with a smile and wave. I didn't wait long. He is extremely knowledgeable, customer service oriented and professional. Michael worked endlessly calling the underwriters on my behalf. He is a wealth of wisdom when discussing CD accounts, savings and secured cards just to name a few. I recommend anyone to speak with him. You will definitely leave educated .
