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September 2024 by Toni Newsome
Janelle was very helpful in providing my quote and answering my questions.
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July 2024 by Helen Reese
After selling our home and moving to a Retirement community, we needed renter's insurance. Having been Farmers' customers for years we applied with them. Our former agent had left the company and I was directed to J. Philips' office and feel so fortunate that Janelle was the person who answered my call. There appeared to Underwriting concerns regarding appropriate fire coverage in our new location. But Janelle persevered, making numerous calls, securing a letter from the fire marshall and our policy was issued. Mr. Phillips, you have a jewel in your office and want to make sure you know it.
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July 2024 by Wal Ter
Courtesy, responsiveness and hands down the best rates I could find after exhaustive research. What more could you ask for? Janelle, you rock. Thank you.
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June 2024 by Jazzercise Duluth
As a small business owner I needed coverage for a new retail space. Janelle was able to sift through the legalese to write the perfect policy and upload it directly to the Landlord quickly and efficiently with great customer service. Highly recommend!
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June 2024 by marc lor
I opened today auto and home policies with Janelle. She was exceedingly patient with all of my questions and providing all the information I needed in a most kind manner! For something that's not fun like insurance, she made the process effort-free and a delight! :)
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April 2024 by Sandra Ragin
I was having a difficult time with my insurance company. I could never reach my agent after numerous calls, and email, to no avail. I then started looking for a new agent and found a life line Shawnta Smith is patient, professional, follow up if she tells you she going to get you some information you can rest assure she will. She has restored my faith as far as insurance goes. Thank you looking forward to the future with Bristol West!!!
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January 2024 by Ann John
Janelle was great! Made the process super easy and efficient.
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January 2024 by Tiffany Wilson
The company is a fraud. They tricked me into signing a bad policy. I also had a car accident and haven’t been able to get a call back for 2 months to fix my car.
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December 2023 by Tiffany Morriar
This company is a fraud!!! They have no integrity and trick you into policies.
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December 2023 by Stanley Mager
Janelle was super. Very nice , efficient , hard working. Very professional agency .
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October 2023 by William Corbitt
There was an accidental overcharge with my car insurance a previous agent of record initiated, of which Janelle Adams and Jacob stayed on the phone with me for over an hour until the problem was corrected and I received a full refund! Excellent service and these great people have your back!
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October 2023 by Sara Copas
Carley was amazing! I can’t say enough about her but she definitely deserves a raise!
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September 2023 by Syam Flowers
Carly was friendly and helpful with my auto quote! She made it so seamless and was able to answer all of my questions which made me more comfortable with selecting the policy that fit my budget and needs.
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September 2023 by Sean Navabi
I had the pleasure of working with Carly! She is incredibly professional, intelligent, and patient. She guided me through several options to find the one that was right for me. I get annoyed when dealing with insurance shooing, and Carly made it incredibly pleasant!
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September 2023 by Rob Castellanos
“Bryan was great to work with! Used him for insurance coverage on both my companies. For our digital health company (this one) he made sure we were covered against liability and errors/commissions. Actually came very handy when we had an unexpected lawsuit. Very knowledgeable and walked me through everything. Highly recommend!”
