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January 2024 by Kitt Kat
Thanks Arnold for an amazing experience! I appreciate your expertise in assisting me with my insurance rental. I'm glad I switched from Hertz to Enterprise!
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January 2024 by Darrel R.
Making this review on January 20th, 2024. Went in today fot a rental car & Corey Rious took amazing care of us. got us in and out real fast amazing customer service. yall should give my man a raise & or promote him!
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January 2024 by Kia R.
Don’t let the location fool you! This was by far the BEST customer service experience EVER! Everyone at this location is exceptional they really know how to treat customers. I was bounced around to 3 different locations due to a shortage on available cars and I needed to get on the road ASAP for a meeting in another state, no one seemed to take me serious or even offered any options I had to call other locations myself and try to move my rental reservations around? it was hell… until I got to this location?? They worked together with the team to get me in a vehicle instead of trying to send me to yet another location and even seriously upgraded my vehicle! I am beyond happy with my experience and I have been renting from Enterprise since 2012. It wasn’t the upgrade but the service that outshined everything, at pick up and days later at drop off. I even watched them interact with the other customers even the ones being rude, but the team never faltered: Absolute Top Tier, Shout out to the entire Staff! ❤️
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January 2024 by allison kidd
Tom at the Cheshire Bridge location in Atlanta, GA is a rockstar! He is high energy. He is customer service oriented & this man needs RECOGNITION!
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December 2023 by Lee Smith
Totaled my car and had to get an emergency rental, thank God I was lucky enough to have Tom helping me at the Cheshire Bridge location…he got me in a great truck next day, but gas mileage wasn’t great so I called for a swap and he made it happen immediately. So easy, fast, good price, and the service Tom provided was unmatched….friendly, knowledgeable, experienced, and hard working. Would recommend to anyone, 10/10. 5 stars, way to go Tom, and great job Enterprise for hiring and training Tom!
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November 2023 by Binta Sow
I loved everything about this location! Tom made me feel so special he’s very professional and knows what he’s doing I will definitely go back hopefully!
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November 2023 by Tikia Almon
I do not quite know how to explain my experience with Enterprise. I was in an car accident so the insurance company connected me with Enterprise for my rental. There was not a good amount of cars to chose from that insurance would cover at the location I was sent to but Tom, the store manager was the biggest help. He made every possible accommodation to me to help my experience go smooth. I appreciate the effort and hard wok he put into his job to help me during this time. Without Tom's assistance I would have lost my cool.
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November 2023 by Staci Skiwski
Only after about 7min 1star for the lady that had sense enough to say “Hello ma’am someone will be with you.” 1star for the employee customer service and accommodation that was provided. 1star for the guy that walked me outside to view the vehicle. After my trip I have realized that from Decatur to “Buckhead” the conglomerate Enterprise vehicles have major mechanical issues. As a professional consumer I pay for comfort. I’m beyond disappointed!
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November 2023 by mark Secatore
All of my rentals at this locatiopn have been great. A helpful staff and great vehicles. I would reccomend this location to anyone who needs a car.
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October 2023 by bianca pixley
My family and I was stranded at ATL airport, so we had to pick up a vehicle at this location the following day!While I was extremely frustrated, the agent at the front Thomas (Tom) was very empathetic and AMAZING! He did not have the size car I originally reserved, but he quickly apologized and had my family and I safely on the road!I want to personally, again say, THANK YOU THOMAS for your amazing customer service!
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September 2023 by Jordan McDonald
If you want to be placed on a national DO NOT RENT list choose Enterprise where they choose to side and not investigate their emotional employees wanting to fight customers and using racial slurs before making smart business decisions!
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September 2023 by Noah Kim
Terrible. Wouldn't work with me to get my rental. I got my driver license stolen so I went in with a copy of my license (front and back), apple wallet ID and my passport and still wouldn't work with me saying they need to scan the ID which they could've easily done with the copy that I had. Also, had a receipt from DMV for replacement ID.
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August 2023 by Noah K.
Terrible. Wouldn't work with me to get my rental. I got my driver license stolen so I went in with a copy of my license (front and back), apple wallet ID and my passport and still wouldn't work with me saying they need to scan the ID which they couldn't easily done with the copy that I had. Also, had a receipt from DMV for replacement ID.
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July 2023 by Garrick McCrary
Was very impressed how they handled my rental and got me up on my way as quickly as possible.
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July 2023 by A. Harrold
The most disappointing experience with rental service. I had multiple issues that affected my overall satisfaction. Regardless of being an Enterprise Member.1. I had to wait extremely long to retrieve a car.2.The customer service is THE WORST I've ever experienced, I was spoken to like if I was a child renting his/her first car.3. The car smelled horrible and was NOT cleaned properly.4. While waiting another customer came in and complaint and was immediately dismissed by the same rude gentleman that did very little to assist me.Overall the quality of this location deserved ZERO stars.I've been a loyal enterprise customer, until TODAY.
