Enterprise Rent-A-Car

Enterprise Rent-A-Car, Car Rental
Hours: Enterprise Rent-A-Car offers a rental experience with highly efficient workers who are very friendly, professional, courteous, accommodating, kind, and patient, making it a pleasant and stress-free experience. The staff possesses great customer service skills and the pillar of professionalism, with agents who are super helpful and explain everything clearly. Many customers report a fantastic, smooth, and easy rental process that is a breeze, leading them to highly recommend the location and choose Enterprise again. The vehicles are enjoyed as clean, sanitized, fresh, and well-maintained, with extra disinfectant wipes provided. However, the location can be understaffed for typical demand, which sometimes impacts the service. The office lacks general leadership and an inviting customer service atmosphere, described as a dark yet fluorescent-lit room. Organization during pickup and dropoff can be poor, with no clear line, sign-in process, or triage, sometimes resulting in long wait times over an hour and a half, though a recent visit took 40 minutes. Despite these operational challenges, the staff is recognized for quickly addressing issues and providing excellent, appreciative service.

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1. Atlanta, Georgia