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February 2024 by John H.
Five years ago, I would've given this given this location five stars. What has happened since then, is beyond disappointing to the point of highly frustrating.. The pharmacy staff is rude, smug, self, entitled, sloppy and completely unprofessional. They are unprepared they work slowly they care nothing about their customers. Medications are used to relieve stress in many cases. Going to this location is the most stressful experience I've had over the last few years.
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January 2024 by Stephanie C.
Do NOT go to this pharmacy!!! They filled the wrong prescription and the only way I would have known if I didn't call my insurance since I was notified that what they filled wasn't covered by insurance. When I called my insurance to inquire the issue since it was covered previously, I was informed the difference between what they filled vs what my doctor prescribed. They said it was because it was out of stock, but that is not their choice to make. And insurance said they are not supposed to change a doctor prescribed medication. They should have let me know if it really was out of stock and I could make an informed choice, waited or gone elsewhere. The difference on the bottle was two letters, there is no way your average person would know the difference yet it's 100% different (synthetic med vs natural). The run around I got was unacceptable and they were so uninformed and unhelpful. It's unacceptable they prescribed something knowing it was wrong AND not covered by my insurance. You really have to be be cautious and not blindly assume people are doing what's in your best interest. I let my doctor know and asked if it was a CVS pharmacy saying this is a common practice to lie about things being out to stock. Sure it's all about the $$$.
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January 2024 by Lauren H.
They actually lie about whether or not medications are in stock. They are not helpful. They are not timely. They delay processing prescriptions without reason or notification.
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October 2023 by Hannah S.
So not go here if you need for medication in a timely manner. The staff is unhelpful and useless. When you need an epipen- you need it now!!
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August 2023 by Terry F.
This review is particularly for the pharmacy portion of this CVS location. I stopped by last week after having another CVS pharmacy notify me that my particular (very hard to find) prescription was available here. The location is a bit out of the way--in the Virginia Highlands area--but I am glad I spent the time to go here. When I stopped by mid-week in the late morning, the pharmacy was very quiet and the actual pharmacist helped me with questions and filling of the prescription. I didn't catch his name, but the Indian-American male pharmacist was great. Also, when walking around the store, I noticed that they were very well stocked with beverages and snacks. The store was clean and (while small) easy to navigate.
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November 2022 by Joanna S.
Large selection of products relative to other CVS stores in the area. Vaccine appointments ran way more efficiently than a different CVS nearby. Would return again for simple medical care like that.
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November 2021 by Devonte S.
The check-in system at this location doesn't even work properly. I arrived for my appointment and could not check-in. I waited to ask for assistance from one of the nurses but the system will automatically remove your appointment after 10 minutes passes from the scheduled time. Time wasted and no customer service. Go somewhere else.
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March 2021 by Kady D.
I'm so grateful for this convenient neighborhood store--it's walking distance for me. When handling monthly prescriptions, I usually drop them off in the morning, and either pick them up after walking across the street to Ace or waiting in the store--I get a text that tells me they are ready. But I am also grateful for the convenient grocery items they stock, for the times I don't want to drive to the bigger grocery store. The employees in the front of the store are always very kind and cheerful; it's so nice to have their consistent service! Glad to know that CVS retains good people.
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February 2021 by Kyle B.
Went in for a passport photo and had surprised by the extremely polite and helpful staff. It took no time at all. My only disappointment was the store itself felt cramped. Not my preference in COVID times.
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September 2020 by Emily R.
Whoever the solicitors are in the Orange shirts outside of your cvs need to go. Every time I come to this location they are standing outside saying 'hey ma'am' trying to sell me something etc. It is extremely irritating. Please make them leave. I don't want to be harassed or solicited when I'm running simple errands
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April 2020 by Mike C.
I don't work here why should I have to check myself out! Checking is not my job. You need to hire more clerks or pay me for doing your job!
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March 2020 by Jason Keith Robertson
Best CVS in the area after its big renovation. Staff are professional and friendly and the pharmacy in my opinion has been superior to all other CVS locations in the area. Easy in and out. Highly recommend. Check it out!
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February 2020 by Greta Bell
Like this CVS. Customer service is good in the store. They get the 4 stars; Pharmacy not so much. Love the new self checkout area. It’s always open, no wait cause folks are lazy and would rather stand in a long line. Works for me. In and out. Love it.
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December 2019 by Marjorie Jordan
Phone system difficult to use, takes forever. Store keeps making it more & more difficult. I don’t like it that the store put in automatic checkout in attempt to hire fewer employees.
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September 2019 by Meredith Carrol
New pharmacist are terrible!!! Things seem to be going downhill , not much structure. I miss the old pharmacist! In particular Stephanie.