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February 2024 by Natalie Q.
Terrible. Another example of a business that exploits the community it exists in. Dirty on the inside and out. They do not keep things in stock so there will be a lot of empty shelves. Some people complain about the unhoused neighbors here but that isn't a problem. The problem is the actual cleanliness and upkeep of the store. I'm willing to bet they have one of the most profitable cvs stores in Atlanta with the foot traffic from the neighborhood but still go out of their way to not serve the neighborhood better. I've been going here consistently for the past three years for a monthly prescription. Two weeks ago they texted that the prescription was ready, when I showed up, they told me it's not ready but would be in a few hours. I showed up a few hours later and they told me come back in the morning. I came back in the morning and they told me come back after lunch. So I did that and then they said it's on the truck for delivery so they don't have it. She told me to call before I come again but they don't answer the phone. My daughter went multiple days without a medication that she has to have every day because I believed them each time about it almost being ready. I ended up transferring the prescription to Publix. Much more organized and transparent.
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January 2024 by Thatis MethatDude
No need to come to this location for anything. They don’t have it and they can’t do it. Don’t waste your time, energy, gas or money …
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January 2024 by Tanaka Sakuringwa
I called 5 times the first 3 times the answering machine gave me the run around. My question was quick and would taken 5 mins of a representative time. I then tried calling the general store and when I got some one they cut the phone each time... I understand most conversations an be answered online but from a professional stand point pick up a call to answer a question wouldn't kill business... Very unprofessional
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January 2024 by Corey Braxton
Forced to use a self checkout machine while other team members were focused on what appeared to be closing tasks
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January 2024 by terrance downs
It’s unfortunate that this location was the only location of the five that Ive used to manage my prescription that dropped the ball on my information. although the lady that helped me Over the phone was relatively nice she almost dismissed me to my insurance company because someone failed to input the proper information on my profile, that would have resulted in a charge of over $3000 as opposed to zero dollars. Frustration bullet dodged. 5 stars
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December 2023 by Manisha Patel
Pharmacist Rodney needs to learn what is health care professionalism. I also work in HealthCare and I completely understand, how much pressure we get along with work load. Rodney should control his voice tone, that shows how unprofessional he is over the phone. I can not even image how he is behaving in front of Patients and with his co-workers.
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December 2023 by necole smith
I arrived at this pharmacy to pick up a medication that was sent over about an hour prior to my arrival. CVS sent a text message confirming that the prescription had been received by the pharmacy. I arrived at this pharmacy to pick up my prescription and was told without any compassion or consideration that my script would be ready at 5:30. I advised Barbara that I did not live in this area and could not come back at 5:30 to get my prescription. I asked was there a way it could be ready at 5. She completely ignored my request, grabbed the “supervisor” Samantha who repeated the same thing Barbara said verbatim. I repeated that it would not be possible to come back and again, no accommodation. No consideration, no compassion. Working in the medical field requires a particular qualities that these two ladies don’t seem to have. There should most definitely be a way to help speed up the process for a 20gm tube of cream. I’d understand if it was a difficult prescription. They originally tried to put my script off until tomorrow saying it wasn’t in stock after I purposefully called them before my doctor sent over the medication to confirm they had it. If you lack compassion and basic common courtesy, please STAY OUT of the healthcare field!
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December 2023 by Working for Change
You name it. The staff is short and unhelpful. Nobody ever has a key when u need something from the many locked shelves. The pharmacy takes forever to come to the drive thru then you have to come in to do simple things like present a new insurance card, when it was on file before. Most of the time your medication is not available when the app says it was. Just a horrible Ana annoying experience that’s been happening for YEARS. This is the closet pharmacy to me so i feel stuck.
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December 2023 by Symone Willis
The pharmacy has the rudest staff ever. This is the closest cvs to the AUC but I have to argue with the lady at the window EVERY TIME I GO ! It shouldn't be this hard to get the medication you pay for .I have to mentally prepare for every visit. I understand that I look young but I am spoken to in a very rude and condescending manner every-time I go. They have given me the wrong amount of birth control multiple times and threw off my cycle which affects my body in a negative way. When I explained to them that it was the wrong amount they argued with me and showed me a "picture of the medication " which they claim was what they gave me . I'm not sure what happened between that picture and when it was handed to me but I never received it. I tried to explain that I have no reason to lie. My mother called and stated that we pay too much for this to continue happening and the worker said it was free ?. My mother explained to her that nothing is free and the money that comes out her account every month for BCBS is not in fact free! .Im not sure if they understand insurance, medication instructions, or just simply being kind.Now I have to drive further to go to walgreens because I can no longer do this to my body or take the disrespect.
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December 2023 by Shykeria Meriweather
Darien was a lot of help with printing my pictures ! The machine stopped working and management told him to tell me to come back but he worked vigorously so I would not have to. I thank him for that because I stay an hour away and that would’ve been an inconvenience.
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November 2023 by Ethelyn W.
HORRIBLE!!!!! Customer service is the worst!!!! They argue with customers when are wrong. They give the wrong medicine. They are NOT professional at all. The first line of defense are the cashiers and pharmacist tech and they are rude and disrespectful. I have given them a chance for two years and it has gotten worst. I had to make sure I had insurance because they treated me for years as if I am asking for free medicine. I hate going to this pharmacy and today is the last my last day. I am going to Walgreens or Publix which is an inconvient. But I rather be inconvient and in pain than deal with the nasty, disrespectful, rude people at that CVS Pharmacy at 895 Ralph Abernathy Blvd in Atlanta. They do not deserve a (1) rating that means they attempted something. They deserve a -10. This is not the first or the last horrible review. They been getting them for years.Please read the others. THEY SUCKKKKK!!!!
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October 2023 by Kristen Hendrix
The pharmacy and store were boarded up and closed for at least an hour today with no notice or signage about why. I left at 3:00PM and came back around 4:00PM. At this time, the boarding/screens were being lifted away from the entrance and an employee was taping a handwritten sign onto the inside of the door that said, "We are closed until further notice." I tried to ask for more information through the glass door, and I shared with the employee that I have a prescription ready for pickup inside. She shrugged and just pointed to the sign again. Very disappointing.
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September 2023 by Latasha Brown
I have to praise the pharmacy techs and cashier! I had to get my husband's medicine transferred from the MLK CVS to their store Ralph David. They were working relentlessly to get eveyone's prescriptions out. Today was SUPER BUSY! I just want to thank you all for putting in the work. I really appreciate it! Thank you all soon much!! They need raises!!
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September 2023 by Heart Homes
Pharmacy slow and lacks enthusiasm. The pharmacist all the way down to the cashier. Lets say Ms. Robert is to busy smacking his lips and swirling his hair. As a employee of the pharmacy to have customers in line hear him ask his boss if he could clock out and go meet a angry customer in the parking lot was to much. This is not what we want. You weren't going in the parking lot anyhow or you wouldn't have asked.Overall store customer service is bad store half stocked and the manager guy definitely doesn't fit CVS's brand. Time to hire new employees and get the store together. They have a security guard now who when you ask a question says he doesn't know or care he is just there in case someone steals. Well ok
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July 2023 by Daniel C.
son bien groceros. me hicieron esperar más de 10 min. estaba cansado y el chico no quiso buscarme al supervisor para que me atendieran ya que tenía un paquete de agua que estaba mal puesto. y le pregunté por el numero de corporación y no me lo dió tampoco. a ese cvs no vuelvo a regresar nunca