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October 2024 by Bryan Wilson
I enjoyed this CVS pharmacy for years, but have had atrocious experiences lately. Leaving a voicemail to the pharmacy wouldn't be so bad if they ever called you back. The CVS app isn't much more help.
One female pharmacist is beyond rude. She needlessly hostile, argumentative, and condescending. I am just politely asking a yes or no question and I get her ranting instead.
Her attitude is vile but the real issue is her lying to my face multiple times. I could understand sometimes estimates can't be fulfilled or deliveries don't come in. This is different. She said a prescription that was sent from the doctor's office would be ready before they close.
When I show up 4 hours later, she said there was no prescription they could even start to fill. She lied to me, and denied what she told me 4 hours earlier. Her attitude smells of incompetence and "come back in when someone else is working". This isn't being wrong about an estimate. This is lying with malice. I'll likely just go to a farther CVS, which have great customer service.
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October 2024 by Marsha Raeber
Will and Selwyn are outstanding at the checkout and know how to treat customers with care. They are courteous and helpful. Tomas is great too and always happy. In the Pharmacy Jett and Dhval are superb with their knowledge and professionalism. Great staff and always consistant. Thanks, Marsha
Kashonda Romain and Kathryn Conley were great in the Minute Clinic, caring , helpful, patient and attentive. Great ladies that knew their stuff. Also, Daniel and April were in the store and they were outstanding as well, with the customers and dealing with an aggressive homeless man. Thanks, Marsha Raeber
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September 2024 by Jeremy Standrod
AVOID this pharmacy at all costs.
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September 2024 by Dang Kim
Joshua and Nasir went above and beyond assisting me today! I would love to give a public recognition to them. I have never experience this great of customer service ever! The printer at the self checkout was jammed and Joshua reprinted my receipt for me. He noticed my reprinted copy did not print the coupons and went out of his way to make sure I received them. I had so much going on I didn't even realize the coupons were missing. As well as helping with a price adjustment because the item I purchased rang up full price but the tag was marked down. Thank you so much Joshua for the detailed work and kindness. Nasir helped me look for my photos. He thoroughly searched 2-3 times for my photos in the bucket and in the system with such patiences. He honestly did not have to do that. Even though my photos were no where to be found it's the fact that he took the time out to really search for them. Thank you Nasir for taking great care of your customers.
This review has nothing to do with the pharmacy side.
Thank you for my great experience and the abundance of kindness I received from Joshua and Nasir.
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September 2024 by Don Warren
Easy in and out, quick Pharmacy. Not a busy store.
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September 2024 by Bella Files
The worst customer service I have ever experienced at a pharmacy .. the worst attitude you could possibly deal with. Super slow! Go somewhere else! The lady with the braids and the glasses find a new job that you actually enjoy doing! They’ll be better without you. 9.10.23 at 7:00 pm
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September 2024 by Kristie Briggs
When I first started using CVS in Virginia Highland pharmacy 15 years ago in my neighborhood, I saw the same faces each time I went and was welcomed by name as I approached. That all changed in 2020. Since, communication became non-existent and at times I was made to feel like a burden - I know they have had a lot of turnover, but that is not the patients’ fault.
However, after this past week, I received multiple calls from the new Pharmacy Manager, Sarah. When I spoke to her about my frustration involving the lack of communication, she emphasized with me - I felt like a patient and not just a number. My medication was on back order, and she contacted my doctor to try to find an alternative. She sent texts to let me know where they were in the process. Today she called as soon as my prescription was available. Sarah is working hard on trying to rebuild their reputation, ensure proper staffing and improve communication. Rome wasn’t built in day, so I know these things take time. Thank you, Sarah for all that you do and showing me that you care. It meant the world knowing that my needs and concerns didn’t fall on deaf ears.
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September 2024 by Jane Murphey
The pharmacy staff and store staff are helpful and friendly. It was an easy process to prepay and pick up my prescriptions.
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August 2024 by R B
The quality of the Pharmacy staff here has declined tremendously. It's customer care, not customer torture.
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August 2024 by Wong Chitzu
Totally and completely useless. Disgracefully unhelpful.
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August 2024 by Robert McKnight (RobAMG)
Don't you love CVS everybody loves cvs
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July 2024 by Megan Malloy
They recently implemented a voicemail system that makes it impossible to speak with a human. I have been trying to get my prescription transferred for days and days now as I had to leave the state; however, neither I nor the other pharmacy has been able to get a hold of this cvs. I will likely be forced to get my prescription without using insurance and will have to pay full cost instead of my $0 copay
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July 2024 by Theresa Fuller
I had an emergency prescription and showed up just as the pharmacy was closing shutters for lunch. I wish I found the pharmacists name, but she had beautiful long black braids. She asked me my last name and got it for me past her starting lunch break. 1st 5*. I am watching my daughter's dog and he was smart enough to honk the horn as he was wanting to go with me. The store employees told me to bring him in. 2nd 5*. The front store employee, April was an absolute gem. She was talkative, friendly and even reminded me I may want to drink cranberry juice. What a reminder!!! 3rd 5*. Can't say enough, but you get the picture.
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July 2024 by Donna Brady
The pharmacy used to be five star, but now the frequent turnover in staff is changing that rating rapidly. When I first started using CVS pharmacy I saw the same faces each time I went. They welcomed me by name as I approached. They asked about my family. No more…why the change…overworked and under staffed ,maybe? Something is wrong.
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June 2024 by Kat
This is my first review but I just had to leave one. Carlos was friendly, professional, and kind! He really helped me find what I was looking for and offered top notch service, as did all the other employees! It was my first time at this CVS and I will be coming back again for anything I need in the future.
