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January 2024 by Felipe bonal
Bad service . Ordered a set of knives for Juki.After 9 days , no item , no tracking cero.Paid shipping . Call them and they gave no info and hung up the phone. When asked about my item they were very Rude
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May 2022 by Scott Robertson
I have had good luck with buying from CUTSEW. The people there are supper nice. I ordered on-line and it came very fast. I have also been to there warehouse/office to pick up very helpful/nice people. They have a small showroom of items they sale. And showed me about the warehouse. I will be going back to buy more soon. Just very nice and knowledgeable folks. I would recommend calling them for questions they are very helpful.
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April 2022 by John Sortino
The webmaster for this site, Adam Wellborn, is unresponsive and unable to effectively communicate and respond to requests from their vendors. They continue to ignore these requests and then blame the vendor when their site functionality no longer works due to the inability for the vendor to charge for their services.We communicated directly with Adam, with exchanges back and forth, acknowledging the issue, for nearly 2 weeks, yet despite being made aware that the service would discontinue without the ability to bill, Adam chose to ignore, essentially our 'pleas' to migrate over as we did not want to turn things off.Again, after being repeatedly ignored, Adam then chooses to blame the vendor for his own incompetence.
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September 2021 by Rhonda Nivins
I was having trouble with the handwheel on my Juki DDL8700 turning too easily. I called Ralph and explained the problem. He knew exactly what to do to get my machine working in tip-top shape again. Thanks, Ralph for your knowledge and expertise!
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August 2021 by Robert Mitchum
The customer service from this company is second to none. They will treat you like family from your first contact with them. They sincerely want to provide top notch equipment and service to their customers. I highly recommend you do business here.
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November 2020 by Chanta Whitlow
Fantastic first visit! Salesperson was knowledgeable about products and upcoming sales. I was able to quickly pick up my mom's sewing machine oil and get back on the road before rush hour traffic. Can't wait to learn more about their inventory.
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August 2020 by Josh T.
We bought a sewing machine from Nick and was told he stood behind what he sold, BULL. After the machine arrived we unbacked it and was damaged by who ever did not know how to operate a fork lift. We contacted Nick and the nightmare started. He blamed every one but his staff or shipping company. I have no respect for a business owner who won't take responsibility for his mistake. Then wants 25% restocking fee. What a poor way to do business.
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July 2020 by Charles Holt
CutSew delivered a Juki DL-8700 industrial sewing machine in 3 business days. The shipment was well packaged and was received in mint condition. I am very pleased with service.
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June 2020 by Crystal Gillett
I bought the unassembled Juki DDL 8700 and the whole experience was super smooth. The machine is great! Their video is super thorough in explaining how to assemble it. The staff there is friendly and the customer service is outstanding! Also, the prices are unbeatable. So glad this place exists!
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May 2020 by Javier R.
I had issues with my Merrow serger and had called Merrow Company. They Referred is to this business telling us they were a certified location to repair my machine. Dropped it off, 3 days later received a call that is was fixed. The repair guy explained the issue and we took it home. The machine worked amazingly. This place is legit! Highly recommend this location for machine repair.
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November 2019 by Kelly Moncure
CSRE is the best to work with! They are prompt in responses and very knowledgable. We purchase all of our sewing machines and parts through them!
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November 2019 by Patty Collett
We use CSRE for everything, our machines, parts and accessories come from there. Couldn’t ask for better service!
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September 2019 by Rena Pearson
Helpful and knowledgeable. So happy I chose to buy local as opposed to Amazon. It’s nice to know I have the support I need. And the machine is FABULOUS!!! I love my Juki 5550 more than I expected.
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August 2019 by Adam W.
These guys really know their industrial sewing machines and cutting equipment. From a box of needles to the set up of an entire production line.
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April 2019 by David Sweikow
Great help with advice. Thanks!
