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August 2024 by ifesi
Warm , pleasant banking . Thank you Shamari and Derrick . God bless you
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June 2024 by Simaanthi Balaraman
Shamari Watkins, Chase Relationship Manager, deserves major kudos. He patiently helped me through a myriad of business account migration issues resulting from our bank being acquired by Chase. Calling multiple departments on our behalf (with very long hold times and multiple transfers) and persistently searching for, and finding solutions for us, he went above and beyond. Despite this taking several hours, he kept asking if there was anything else he could help fix for us so we could quickly get back to business as usual. We’re so appreciative for Shamari’s thoughtful advocacy and creative problem solving!
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June 2024 by Kevin Thomason
My wife and I made an appointment with Shamari Watkin. We arrived on time and Mr. Watkins saw us immediately. We were opening a bank account and applying for Chase credit cards.
Mr Watkins was knowledgeable and proficient in accomplishing these matters. He was also personable, courteous and professional, great experience all the way around.
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May 2024 by Matthew Johnson
Friend’s car was broken into in the Chase parking lot.Visited the bank four times asking for security footage of the incident.On the fourth visit, I finally found the branch manager who said company policy was to refuse to share anything unless formally subpoenaed by the police.Even though the bank doesn’t accept liability for their parking lot (totally fine), it seems illogical to me that they’d want to encourage crime via their lackadaisical stance towards premises security.3.1 out of 10 security score for this location.
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February 2024 by Jason Speir
Absolutely love this location! Shawn was the most wonderful associate! She was professional and very kind and understanding.I will most definitely be recommending this branch location to everyone I know!Thank You Shawn!!
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November 2023 by Christopher Ward
Kind and polite this Saturday.
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November 2023 by barbara tucker
I’m very friendly so when I come in with my smile they great me and we are allll good ?
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April 2023 by Zaria Ross (THE ZEE SHOW !!)
Just left this location and I was stereotype by the light skin gentleman about withdrawing my personal funds . Ms. William was able to take care of all my needs. A banker watched me get in my car and pull off . Don’t do any business account , loan , open up account here if you want to be profiled. I don’t feel valued as a chase customer.
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January 2023 by T. Farhuts
We made an appointment for a specific time and a Chase representative called a few days before to confirm the appointment. After arriving on time the representative was busy with other customers for another 40 minutes and it took a while to find another representative to help with a simple problem we needed help with. What's the point of making an appointment if you still have to wait an hour to get help in an empty bank?On the bright side, everyone was extremely polite.
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November 2022 by Zicong Chen
worst experience ever
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November 2022 by Lynn Fang
The staff here is so friendly and helpful. Better than other chase branches in this area.
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September 2022 by 0RIGINAL BEARDEDKING
The cashier Mani or whatever her name stole $10 from me in my face. When cashing my check she stated nothing. If I was going to be robbed on a Saturday I would’ve just took a picture and added to my account. Since it was a chase check didn’t think it would be an issue to cash a check boy was I wrong. Update your policy so that your employers that don’t know nothing can’t steal from anyone else. Highly disappointed
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August 2022 by Sydney Farrar
Absolutely terrible customer service - Jorge was rude, dismissive and completely wasted our time. I will be using a different location or transferring to a new bank.
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August 2022 by Paul Arbet
Made appt with David to open a checking and savings. David got me set up quickly and even registered me for a new account bonus they were offering at the time.
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July 2022 by Sam J
Had booked an appointment through the app with Mr. Delfi and when I showed up the other employees informed me that he had not come in that day. No correspondence to the client and no notification to cancel the appointment. What a joke of a bank branch.
