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August 2024 by Michelle
I have to first apologize for not recalling the name of the advisor who assisted me on 4/9/24. I was deadlocked on my decision for the perfect sunglasses and you were excellent in guiding me. I did, however return the next day and made the perfect purchase on the exact pair that you assisted me with. Misha was there upon my return and politely assisted in helping to provide those light pink square sunglasses a new pair of eyes to sit upon and shine bright like a diamond. I make it a habit to try to visit a Chanel Boutique whenever I travel and this boutique was very charming. The advisors were polite, professional, accommodating and just lovely. I enjoyed the conversations and your time. Until next time…Thank You. I will be back. 10/10.
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May 2024 by Doreen
Received order in a timely manner.
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March 2024 by Vivian C
Farah took great care of me when I visited and wrapped my purchase perfectly. She also helped me ordering the clothes I wanted to try on to the store. Sadly I had been too busy visiting different cities for moving to go there and try them on. Will definitely visit again whenever I come to Atlanta.
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January 2023 by Chris IW
Such a small Chanel shop for a luxury mall. Not much selection to look around but also not much impressive customer service actually. Had better go shopping another bigger Chanel.
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November 2022 by Erica Majors
Sad to say, my family had a very horrible experience. We flew in to surprise our daughter Celebrating her birthday. We decided to go to Lennox mall to take her shopping. We stopped in the gucci store first looking for whatever she wanted. She then asked if there was a channel store and we were directed to Neiman Marcus so she could look for a channel bag which she preferred over gucci. We were with a group of about 10 of family and friends. We approached the channel store an immediately the guard at the door says only two people can come in. I told him we'll We are her parents and at least me and her dad need to be with her We are buying her whatever she wants. He then says sorry it's the rules. So I say so you want her to pick which one of us she takes in i will probably buy a bag also. He just looks at me. Meanwhile I see 3 ladies inside the store taking a selfie. I ask him are they together and he just looks at us a shrugged his shoulders and laughs. Now I understand the notion of not having a store full of people and waiting until people come out to let others in. But I feel he looked at our group and judged us all. We frequent high-end stores all over the country and this was a first for me . I told him well back to the gucci store we go I have never been treated this way and of course my husband and I where with a group of young black boys and girls. But this was a true case of judging a book by the cover. When we walk in gucci or LV even if we look like the everyday black American we have never been treated this way. Signed unhappycustomer or almost customer. It's sad when the manager of another store apologize for what happened at a competitor by the way they were happy we came back because when my husband see his wife or children unhappy he spares no expense so the birthday Girl shopping spree ended well.I will be contacting management and corporate.
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August 2022 by Wendy Murphy Dahl
It’s Chanel, what else can I say… customer service was supreme.
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July 2022 by Lacole Roth
Linda and Jasmine helped me the day I came in prior to this I had been in just to look and keep saving for something. I was upfront about the budget I had and what I was looking for these ladies were so helpful and sweet I had such a great experience I was treated with respect and complete attention thank you so much Linda and Jasmine!
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May 2022 by Esther Yi
Elizabeth in Chanel at Saks is the best in the world. She knows what it means a ‘true service’. She welcomed me at the beginning with her whole being making me feel so welcomed and cared. And also she has the best eye and a pick for me. She let me try all the options and I got to love the purse that I never considered and that was the perfect choice for me. I had the most pleasant service for my day. ❤️
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April 2022 by Kathy Harrell
This review is for the store located in Saks , Phipps PlazaChanel does not stand behind their product. I bought a $5K tote in 2019 which i have minimally carried which had a few scuff marks on the top and bottom. I took it back to the boutique I had purchasd it to ask how to remedy the scuff marks. Salesperson had made up her mind to be unapologetic, unhelpful and even insulted my handling of my purse (which I have stored for the last two years in the dust bag in the Chanel Box) on a shelf in my closet. She spent more time telling me how the purse had a lot of wear (which it has not), than addressing my issue.I am beyond disappointed the only option I was given was to send my purse off to Chanel restoration to see if they could paint my scuffs at a cost of $285. No thank you! I was not asking for a new purse, I was expecting that Chanel would stand behind their brand, their reputation and offer good customer service. I was very wrong. I will never purchase another Chanel purse.
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April 2022 by Morgan
I stopped in the Chanel at Phipps about a week or two ago and had such a great experience with Elizabeth. I loved her bubbly/friendly personality and our connection over our rose gold cards lol. Would highly recommend shopping with her.I do wish this store had more in stock but will still give 5 stars because of the sweet SA!
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March 2022 by Emilie Alaburic
I was recently in Chanel boutique in Neiman Marcus with my daughter which we were hesitant in going in based off reviews and not knowing how we would be treated. The guard made our wait easy with his jokes while we waiting for tye next SA Jay. Let me just say we are not from here and Jay is definitely Southern Hospitality…he was extremely patient with all of our questions, he was honest it letting us know what was perfect for what we were looking for vs pushing something on us and just a good energetic guy. I ended up getting a top handle for my daughter and he also sold her a scarf thingy that he tied around the handle. He is truly a sweety and gem from Chanel and we will definitely be back but not soon because we over our limits hehehe
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November 2021 by ATL Expert Local Lv.8 (GoogleMaps Power Reviewer)
For now, it's on sale in a temporary store. (Now on renovation) Always valuable products!
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October 2021 by Kelly Kim
Bought jumbo classic at this store and Daisy was very helpful and nice !!! One think I hate about this store is shortage of stock ;((( but will go back tho.
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October 2021 by Tanya Nandwani
Pleasant experience. Everybody was friendly. Valentina helped us with the purchase. She was super nice and helpful
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October 2021 by Paulina A.
Saks offers exceptional customer service and a pleasurable shopping experience. I came here to get a pair of crystal Louboutins for my birthday. My sales associate was so helpful and I am very happy with my new heels. This location offers additional stores within Saks including LV, Prada, Dior, Chanel and YSL so it's ultra convenient. They have a beautiful selection of jewelry, clothing, makeup, fragrances and more.
