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May 2024 by Shawn Penoyer
Disappointed and angry with how I was treated by this brand. I wasn't assisted after waiting 20 minutes and then banned from the store. The African-American guard who was forced to ask me to leave was fired the next day because he knew this was not right. I've yet to receive a response from corporate or the store for a single explanation or reason, after I've sent numerous phone calls, emails to the store and CEO of Cartier North America and 1-800-CARTIER.... No response from anyone.The store manager Esther seems to be completely out of her element and unable to run this store as a luxury store should. It is truly shocking that a company of this calibre would allow mismanagement in this manner by someone with such flagrant disregard for its customers and staff. Is anyone in upper management paying attention? Do they even care? clearly not.Run from this place and save your dignity. Management for this store and this brand is a disgrace, and I feel for the employees that have to work in these conditions!
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May 2024 by Anam Jah
Great service
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May 2024 by Genesis Elmo
My husband and I came on a random day with no appointment we did have to wait to get attended but it was no less than a 30 minute wait. Mr Brian Zauche was very attentive and listened to everything I wanted during ny visit. I walked out with a gorgeous ring on my finger, he shared his contact information with us and even contacted us a few days later asking me to make sure I was still loving my ring. Great great great customer service!
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May 2024 by Oscar Ramirez
Nive store BUT I felt like I was in a war zone...five private security officers, SWAT Team-dressed police officers with canine units all over the place...just too much for me and my family...local government and prosecutors need to be less lenient on crime...because all those stores that employee local people and pay taxes will just go somewhere else where they don"t feel nervous because a shooting may start at any moment. The Ritz-Carlton Hotel left....I wonder why....
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May 2024 by A G
Came here on my birthday because my husband wanted to buy me a Cartier bracelet.Over all our experience was horrible. I had gotten Renee as a sales associate and she was rude and impatient. She was rolling her eyes and trying to rush us on our decision. I was not sure if I wanted a gold or rose gold. When I asked her to let me try a bigger size she stated “it’s not supposed to be worn like a bangle” and was very against me trying on a bigger size. I felt like she gave me a bracelet two sizes up just to prove her point.I ended up getting the size the she “recommended” and after a month of wearing it I do feel like it’s too tight and her professional opinion was incorrect which she did not want to admit. Not the experience I was hoping for especially on my birthday. Won’t be coming back to this location for future purchases.
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April 2024 by Team SH
I have a question. Do you guys offer military discount???
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April 2024 by Rod Spinelli
We LOVE coming here! Very knowledgeable and friendly team. Decor is superbly thought out and executed. Great taste in everything.We couldn't be more excited with our 100th anniversary square Trinity rings: thank you Edwin, Marina and Simon!!!
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April 2024 by Vivian C
Went there to fix my watch bought In Amsterdam. Took a bit long but it looked like a new one again. Great service.
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March 2024 by melinda murphy
My husband bought me a love bracelet for my birthday. He was told we had 30 days to return or exchange, as he wasn’t sure which gold one I wanted. When I went back to exchange I was told that because it had been worn, I could not exchange it. It’s frustrating because my husband was not told that it couldn’t be worn. Not only that, the associate that I dealt with to try and return was very rude. Honestly I felt embarrassed. Please do a better job of explaining your return/exchange policy.
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March 2024 by t h
We bough the Love bracelet however after I few days… just a few I realized the size it felt a little tied. We went to the Atlanta Cartier location and they said I couldn’t get a bigger size bc I was wearing. The bracelet was bought less than a week ago and I have not scratches. How in the world would figure out if the right size or not if you don’t wear it for a few days!! btw that size it was suggested by one of the associates in the store where I bough it I am not a jewelry expert they told me that was my fit and I trusted but while wearing it it feel a little uncomfortable.DO NOT BUY CARTIER!!!!!! honestly you lost one potencial big costumer for different pieces… we even mention when we bought this piece to send some information of rings and other bracelets to my husband… DO NOT BUY CARTIER!!.
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February 2024 by Mindy Kim
Nice customer service!
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January 2024 by Braden T.
I purchased a Panthere watch for my wife here for Christmas. Unfortunately, she did not want the watch. When I returned the watch, they were just as helpful and friendly as when I bought it. They spoke kindly to my 9 year old son, who was with me on both occasions, and offered him chocolate and coke. If you've ever returned a pricey item to a luxury store, you know some of them can be difficult. My experience at Cartier was anything but. As such, I would strongly recommend this Cartier as a place to go to buy gifts! On the way out, I sent my wife a photo of a few items there. I suspect I will be returning soon for another gift.
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January 2024 by Christine Crawaldi
On a whim decided to visit this store to pick up a Christmas present for niece. I’ve shopped with cartier over the years but never bought a love bracelet or a trinity. Just the juste en clou, a few rings, and a panthere watch all from my lovely sales associate on Rodeo Drive. I wanted to get a simple trinity bracelet for my niece but inquired the love bracelets as well. I was greeted in store by a lovely gentleman and lady whose names i didn’t get only to be helped by a rude woman named Christine. She never introduced herself and i found her name through my receipt. She was not for conversation and was answering all of my questions very rudely. She also was just very short and was acting like she was Madame Cartier herself! After getting the vibe I started to reciprocate her energy and was short with her too. Only asking one question about the trinity bracelet to which she snapped at me with the response. When i was waiting for a Sales Associate to help me upon entering the store i overheard another couple sitting nearby that was being helped by a kind, elderly woman. She got them cartier boxed pastries or chocolates i’m not sure but she was so incredibly sweet with them. I wish i had her as my sales associate. I’ve never felt more rushed out of a boutique before in my life. i’ve purchased other designer jewelry from van cleef in at the Neiman in Lenox, i’ve purchased from Tiffany at Phipps. All of those sales associates were lovely, But this lady Christine was just flat out rude and she is tarnishing the cartier name with her atrocious stack on her wrist.
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November 2023 by linda lu
Great experience, service and staff!
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November 2023 by Exclusive
Had a pair of Cartier glasses that came loose after wearing for a while and the store refused to do something as simple as tightening them and told me to go elsewhere
