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July 2024 by Nwamaka Ngoddy
I asked the associate on terminal B to help me select a power bank and after checking me out we opened the power bank and realized it did not charge iPhones and they would not do an exchange for one I could actually use although i hadn’t left the store or used the device. Employees should be better versed in what they are selling customers.
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July 2024 by John Lehmberg
Purchased a set of expensive headphones with Brookstone on a trip. Tried to return them because they worked terribly, and was told "no returns." Last time we'll do business.
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June 2024 by M Dailey
On our way back from Grand Cayman we stopped in to buy some noise-cancelling headphones. We were helped my Ms. Troytoria Wade, who gave us excellent service, valuable information, and was a sheer delight to do business with! She was the most polite airport employee I’ve ever encountered. Her talents are being wasted in the store - she needs to be out training other salespeople that work for Brookstone!
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March 2024 by Brian Whitley
I purchased some headphones and they never worked. I could never get them to charge. Brought them back to the store, and they tell me all sales are final. And if I wanted a refund, I would have to follow some online process. When trying to follow the online process, it is clear that they don’t trust you. I will never buy from this store or any of the subsidiaries again he wouldn’t even look at our test, the headphones to validate my claim. This is a lot of work to do all because I trusted a company and purchased something that should’ve worked and didn’t.
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February 2024 by Robert Hiley
Fushia was so knowledgeable and very helpful with purchasing my Apple products. Thanks!!!
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September 2023 by matt raway
The cashier ripped me off and the customer service number does not answer
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April 2023 by A G.
Like the other reviewers, I think of brookstone as a cool store with quality inventory of interesting gadgets. I bought a great speaker from them years ago, but now the internal battery is dying and it needs replacing. I ordered a new speaker online, but once it arrived, I realized it didn't have the functions I wanted. My mistake. So, when I decided to return it, the problems began. Brookstone doesn't support returns; you have to contact them to get shipping labels and addresses; you have to pay for returns yourself.First, they sent me an INCORRECT ADDRESS so UPS returned my package. $14 wasted. Then, they twice promised me the refund would be processed "in 2 days"; they took 13 days to finally issue my refund. Giselle is the person who sent me the wrong address and kept making empty promises.Quality products, poor poor poor customer service.
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December 2022 by Robert S.
I remember shopping at Brookstone when I was in college and I always remembered them as a store with cool innovative gadgets for your own personal care or for the home. This store at the ATL is not different, it had some really nice variety of items that could be given as gifts or could be bought for one-self. Brookstone is a chain of retail stores in the United States and China. It was founded as a mail-order business in 1965, when it started selling items, such as dental clamps and other specialty tools. Its first physical location opened in 1973 in Peterborough, New Hampshire. The company's headquarters are currently located in Merrimack, New Hampshire.Brookstone sells a wide assortment of products, including remote control helicopters and drones, alarm clocks and smartwatches, massage chairs, speakers, iPads and tablet accessories, blankets, pillows, and many other lifestyle items. Most of the products sold at Brookstone stores are designed by the company and sold under its own brand. Brookstone stores are generally found in airports and also operates an online webstore. The company is distinctive in that it allows customers to play with any product in the store before making a purchase.
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December 2022 by Paper Trees
Latoya was so sweet, patient, and accommodating with our 14 month old after our flight was delayed 4 hours. Outstanding.
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June 2022 by Angie R.
Came in here to purchase a new suitcase but the gal working was so rude and bothered by my questions I didn't bother. I currently have one of your older model carry-ons and love it but it's days are outnumbered. Where I live doesn't have a Brookstone but oh well neither here nor there. You should really reconsider who you put in a place of customer service. Being bothered over legit questions is just rude.
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December 2021 by Tyler Shepherd
Not open when advertised
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July 2021 by SoundBite
Recently purchased Sony headphones. They were a cheap buy for 21.99 but the clerk also agreed to give me a 10% airport employee discount. I remember the total being something like $23 after taxes. I lost the receipt but still have the box.Why did 27.21 end up on my bill? That's just wrong on so many levels. It's not about the money, it's a matter of trust. I would not trust a vendor who gives me one price and bills me another on my card.
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July 2021 by Gary W.
This was a fairly new storefront so they had the usual gadgets and gizmos for travelers, but they still offer a few gems such as the DJI Pocket camera (wish it was cheaper). It is a cool place to look around if you have time to wander.
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February 2021 by PHJ TEXAN
Wow, Here i was ready to buy some brookstone noise cancellation, asked a couple of questions, asked if he had some in display (to try fit & comfortness) he got upset (mubbeling words,but enough to hear) and I felt i was wasting his time. NOTE: when i entered you was on your cell texting and lean against the wall, how did i waste your time. Didnt buy them $179.00. cant get good service anymore..
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January 2021 by Ben Teich
Man behind the counter is extremely rude. I walked in and went to sit down at one of the message chairs and I was told I have to ask to sit and that it was his store and he makes the rules... It's the airport what do you expect I suppose.
