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January 2024 by Urmila Kodali
Love thier collections..one of my go to place
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January 2024 by Vee Furga'e
Need more cashier's I waited in line 20 mins my knees hurt ?
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January 2024 by Shaen Porter
Many new items, and it was easy to locate items. Everything was in stock
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January 2024 by Ernestine Willis
Excellent service
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November 2023 by LESSA GROWTH
It's a lot smaller moving around to get the products you want, but the customer service is quick and very helpful.
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October 2023 by Melissa DuBar
This store has got to be the worst Customer Service of all. 3-4 employees behind cash wrap, no greeting. RUDE RUDE RUDE cashier. Do not know her name, Black girl with facial deformity. I returned my items after buying, because of her snarky remarks to a "manager", who stood by and watched her customer interaction with me, in silence. If you can, go to North Point Mall.. even Cumberland Mall is sketchy. If they are trying to push us out of the stores and to only online.. then they are on the right track.
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September 2023 by James Jones
On September 8th 2023 around 3:30pm, Me and my son where walking around the mall, waiting for his phone to get fixed in the Apple Store we decided to go in bath and body works to smell some candles and the new men's body care, and from the time we walked in to the time we left where never greeted, offered a basket, or informed about any of the sales, as you usually get when going into a bath and body works. Instead there front of shop was just following us around the store as if we were going to steal something we didn't show any signs of stealing we had no bags with us, no over sized clothes, nothing to indicate theft. I have never felt this disrespected in my life and when my son told the assistant store manager she didn't even care his name was (Isaac)So just beware he might start following you around the store.
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August 2023 by Jodi Green
One of the worst experiences I’ve had at any store. Love the products but I’m surprised the customer service at this location hasn’t already closed the doors on this place. I’ve never been somewhere that 3 cashiers behind a counter ignore a long line of customers waiting to check out standing directly in front of them. Providing even decent customer service or making sales aren’t items of importance for this store. Won’t be visiting this location again.
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July 2023 by Paulette M Atkins
There is always a new scent to explore at Bath & Body Works! During this visit, the cashier seemed a little irritated. ?
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May 2023 by Raquel Hernandez (Raquel)
Good variety of products. Customer service is good at check out, but not as good when shopping around the store. Two female employees made me feel uncomfortable because I entered 15 minutes before close time but I wasn't the only one there, if I wasn't able to make a purchase they should have let me know before entering.
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May 2023 by anupama laa Panda
It’s really amazing store.. must go and grab something for yourself….But d wise decision is to visit d store on special days.. and b happy shopping…Mother s day.. I did good shopping.. d body lotion.. gel.. othr stuff.. all at 5.99 $..So chkout on special days… and enjoy shopping ?️.?
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May 2023 by Iris S.
Bought candles over the weekend online and picked up today. Easy and quick process with good customer service.
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February 2023 by mizz jeannine
Had some coupons I wanted to redeem; friendly staff. well stocked. I got what I needed was in-and-out quickly
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January 2023 by Ann Gee7
I always love their products and specials.
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December 2022 by Brad Schmidt
They have gone from excellant customer service to terrible customer service. The new return policy has me shopping there much less than I used too. I'm discovering that there are good alternatives to their products at a much better value. At promotional pricing BBW products are palatable, but if you are paying full price, you have more money than sense.