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December 2023 by Edwin Martinez
Barrett is such a friendly employee and is so helpful! Thank you!
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September 2023 by Louisa Onyewadume
This is one of the best braches I've been to! They were so helpful! The wait times are not long and they communicate with you about the timing for getting the help you need. The manager, Ms. Peaches, remembers your name and is all smiles. And the rep Barrett Johnson was so knowledgeable and efficient! Just really awesome experience. This will now be my home branch!
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June 2023 by Ron Carter
I walked into this bank and immediately was greeted by its manager Peaches. She proved to be a delightful person. Her assistant helped me to make changes to my checking and savings account with Bank of America. Chaochao assisted me in making the changes that I needed. He was very good with the computer and did all the work that was needed. THANK YOU to Peaches and Chaochao, job well done!
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May 2023 by Cristiano Domani
We recently used the Bank of America's Payment and Invoice services to receive payment from a client of our's for a time sensitive project. We were under the impression that this would be a pretty seamless process but we later discovered that the Bank of America is basically using a third party processing company with little to no customer support. After our customer paid our invoice we then received a date when we would receive our funds. When that date came we received a notification via email that the payment would be delayed. No worries, it was just delayed by 5 days. So here we are 5 days later and no ACH received from Bank of America. This payment is now 12 days late when the standard ACH only takes about 3 business at the most to reflect. We reached out to the Bank to voice our discomfort about how this process is going and Bank of America placed our bank account under review and 15 minutes later they closed our account with "no notice" at all. Mind you our customers' $16,000 payment to us is now in limbo. Before using this product we did a little research and learned that this product would benefit our company greatly by simplifying our payments by ACH, so it stunned us to find out they they are using a processing company with 2 stars on Trustpilot to process ACH's when Bank of America themselves can easily process ACH's. We feel like our account was closed maliciously and we have formally filed a complaint with the FTC, BBB, OCC, CFPB and anyone else who will help me bring down these "CROOKS"!!
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November 2022 by Sarah Yousif
The past days I walked in to see my favorite banker (Raghad) to ask questions, they told me she is not there any more and I just feel she is the best overall, trying her best to help and educate which is something I didn't feel with other people's there ,feeling sad about that and thinking to go to Decatur branch to find new banker who cares like Raghad.
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August 2022 by Trisha Wilson
Literally no one in line, no service for 10 minutes….sad
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August 2022 by Bruce Hyer
Sat and waited for 15 minutes and then was treated like a total problem for having a cash deposit.
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May 2022 by Zhitong Li
Walked in on a Friday afternoon to apply credit card, thinking I may have to come again next Monday. But Carlos nailed it for me. Very helpful professional with cheerful personality. Big shoutout.
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December 2021 by John Moore
Have to email to make an appt. to get to your safe deposit box because this branch is only open a few days a week. The new branch in downtown Decatur doesn't have safe boxes. Of course like every big business the phone menus are specifically designed to prevent you from actually talking to an appropriate representative.
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September 2020 by Lauren White
Walked in and wasn't greeted AT ALL. I continued to stand at the desk waiting for someone working to come up and ask me how may I be helped; I never was asked - although I was seen SEVERAL times. The fact that the employees saw me waiting and said NOTHING. So then I proceed to sit myself, as maybe they're too busy. When they ALL were completely free, I STILL WAS NOT TALKED TO OR ANYTHING..... this is absurd. I have NEVER walked into a BOA and get treated as such. I've been waiting over an hour, as there was a customer before me after they all freed up, however, again - no acknowledgement of my presence with her and i both waiting for a long period. Yet, people walking in after me received some type of acknowledgement. I would leave if i didnt waste so much time already AND actually need to be serviced.....
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September 2020 by Glenn Legacki
Awful. Tried to come in to do a wire transfer. Were told to wait. Then after 20 minutes when I asked they said it would be a while longer. This is why brick and mortar banks are dying.
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August 2020 by William D.
I would give it no star if it's the option. Please just go to another branch for service. Employees in this branch reminds me of zootopia. Absolutely slow service!
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July 2020 by Collin Hughes
This atm just ate my debit card. Didn’t even electeonically “pull it in”. It just fell down into the machine. I’ve been on hold with BoA for an hour. The branch is closed.
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February 2020 by Daniel M.
I've seen stray dogs with better management skills than this place. The employees talk like they are gang members. The lady in charge didn't believe I was who I said I was and tried to have the cop detain me. The cop laughed and looked at my ID and said, if
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November 2019 by Bo James
This kind of service is why I don’t bank with Bank of America. I arrived at 11:45am to cash a check. As I walk to the teller she says “ sir the teller line is down for 30 minutes”. Seems like management would have someone to cover the teller line for lunch breaks. Now that I see this branches reviews. This all makes sense.
