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January 2024 by Clarice Farrell
Went to upgrade my phone. They didn’t have the phone I wanted in stock so they said that it would be mailed. We asked about the trade in, the assured us that it was no problem as soon as the new phone came in the mail I could physically bring my old phone in and get the $800 credit for it. I just had to bring it in within like 30 days and we would get the $800 credit. Well 2 weeks later I went to turn in my old phone and they tried to say my phone was damaged and they could only give me $300 credit for it. Then they tried to get me to go access the street to pay to replace the screen so I could get the full credit. I think they are getting kickbacks from the screen repair. I refused we called AT&T, they sent a return label and we mailed the phone in and got the $800 credit. Also on a lesser note the sales associate seemed to dither around on his iPad, when we were there he tried to upsell us on everything, fine whatever but the associate asked if we had AT&T internet which we do so he said he would put a $20 month credit to our account. Cool 20 min later him on the iPad he says it’s added…..of course I get the bill and no such credit is on there.
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January 2024 by Charlotte Reid
Love the Atlantic Station AT&T store, Mr. B helped me get my phone up and running - easy speezy!!
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November 2023 by Patrick MASON
I went in to buy another phone and trade my phone in I currently have, I was trying to pull up the information on my phone I gave them my phone number and as they were doing this both Mexican sales people or 1 manager who would not give me his name walked off and moni walked to help to Mexican people instead of me. Talk about being racist I've never been treated so rudely in my life. Moni has no sales skills what so ever I know I'm a sales manager, and I watched her she should be fired along with the rude sales person that worked with her or the manager. I asked him to help, and he said just leave. I said whatI'm here to buy a phone. He wouldn't help me. I'm not Mexican. They both should be fired att doesn't need such racist people working for them.
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November 2023 by David Hardy
The worst experience I’ve ever had with any sales staff or manager. I would recommend every person that is already an ATT member to not visit this store. I would call the loyalty program at ATT. They can do things the store can not and will not tell you about. I will not go into detail but I will not step back into this store. The sales rep changed her story and marked out what she marked on her notes at least three times. Also allowed people she knew to come up while we were trying to ask questions and interrupt. We went from supposedly leaving with a phone to getting a phone next day to waiting a week or two for a phone. The manager also was totally incompetent to handle the situation.
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November 2023 by Shaun Herron
Less than 1 star is not possible.Unfortunately, the staff at this location provided me with the worst customer service story of my entire life. If the events would have happened to someone else it would be ridiculously funny, however, the reality has turned into a complete mess. I worked for 2 hours with one of the CSRs to come to an agreement to switch carriers to AT&T and buy two new phones. The terms were discussed and my wife’s number was transferred to a new phone. Three charges were made to a debit card of mine with no signature or paperwork. Then after 2+ more hours of “setup” the CSR came and said that the numbers had changed and that they needed another $500 more than what was agreed upon. I let them know that that was not what was discussed, and that I was not agreeing to that. The CSR with the “manager” over his shoulder said that it was contingent on credit. I showed them both that my credit was 775 and my wife’s was 802 with the credit bureaus and I had not consented to any credit checks hard or soft. They then said they would refund the purchases AFTER changing my wife’s number to AT&T. I told them that they would need to return service to my wife’s Verizon phone. The “manager” said that we would have to go to Verizon for that.After going to Verizon they informed us that service couldn’t be restored until AT&T released the number. AT&T manager told us to call their customer service line. The AT&T customer service said there was no line or account to release. Went back to the AT&T store. The manager would not help to resolve the issue. After 2.25hrs on the phone with AT&T escalation, the account WAS created and dispositioned as a Business account wrongfully. Turns out that business lines cannot be transferred for 3 business days. The Escalation Team there communicated that if it was a personal line, it could be transferred. After admitting that there was no paper work, no business number, no business name (other than my wife’s name), and there had never been any calls made or received in the 2 hours lifespan of the number. The AT&T call center apologized for the nightmare experience and gave up.Seven hours, a dozen phone calls and $200+ in fees and a promise from the completely unhelpful “manager” to charge a $50 restocking fee, and the only thing that was accomplished was killing service to my wife’s phone and losing her number. When I asked to make a complaint, the “manager” told us to call the same customer service line. When I clarified that I wanted to speak to the General Manager of the store, the “manager” stated, “we don’t do that.” I requested a card for the GM and her name and she just stared at the floor and said, “no.” You really cant make this stuff up. At no time was there ever an apology. No “Sorry, but we messed up the terms.” No “Sorry we messed up your phone and service.” Wow. I can’t say one way or another about AT&T as a carrier, but I would wouldn’t go in this store until well after significant changes are made.
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November 2023 by Benjamin Banilower
Holy cow, I have never met a ruder sales associate than the big white dude that tried to ‘help’ me and my father at this store.So basically we come in cause we got an email from ATT saying the prices of upgrading to iphone 15 and we both want to do it. We come in and the big white dude ‘helps’ me for like 2 mins before he immediately claims the email is expired even though its 6 days old and I keep asking for where expiration date is. Eventually after he is adamant in his position we call over manager and guess what the deal existed. Dude lied to our faces and then tried to be indignant and say ‘thanks for coming’ and walk away when we still hadn’t been helped. The manager, I think they lied to me who the manager is after reading the reviews it seems the real manager is a women and the person I spoke to was not. But anyways he was ok and covered for that moron but yeah horrible experiencetldr: manager is ok, but if your associate is the big white dude with crooked teeth then just walk out.
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November 2023 by Darwin Quijano
The associates and the managers here are all welcoming and knowleageable with the accessories and the phone features. I have Alex, Sandra and Karam assisted me from my trade-in down to the latest accessories of the Iphone15 and gave me a good deal on it. I also bought the AT&T screen protector where I have it lifetime warranty. :)I also decided to upgrade my Airpods Pro in this store. All in all my experience was superb. I recommend this store since its also adjacent to a coffee shop.
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November 2023 by Julie Harooni
Strange experience. Came twice to pick up online order, but wasn't able to make it during lunch hour even though I was first in line. Had to wait for someone to attend, however no one showed up. All while only one sales person seemed busy. Either hire more employees or ... don't offer pick up. 30-40 minutes should be plenty of time to pick up online merchandise.
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November 2023 by Rob Hackman
Employee reluctantly barely helpful. Manager stands by her poor work, and had no concern for the customer. This is a franchise store. Don't waste your time here. Go to the Corporate store in Westfield.
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November 2023 by Foxhound573 productions
One of my friends was looking at a new phone replacement and the staff were helpful Cayla was awesome and knowledgeable with her job! Found the right one ? recommend going if you are there and need anything.
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November 2023 by ron vickers
This is my home store has been for years. I added an additional line set up an account. The associate was very helpful as well as the supervisor when needed.
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July 2023 by Nicholas McCormick
Super helpful team. Answered my questions knowledgeably and got me a better deal than I could find myself. Thank you!
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May 2023 by Kiara Lisette
Terrible service. Went in for an upgrade where I was introduced to someone who grunted when told what service I needed (I know you get lower commission for upgrades rather than prepaid, or maybe you just didn’t hit your count for the month). He proceeded to try to get me to tell my father about all of these add ons to increase the bill & his associated commission check of course. I told him no and he had an attitude since. I came in for a 14, where there are AMPLE in stock online, waited an hour, for him to walk slowly and continuously check the back. He finally came out with a white 13. Yes that’s not a typo, and tried to sell me on a 13 when I made it clear I wanted a 14. Why would I upgrade and not go to the latest phone? After returning that and waiting another amount of time at the table, he comes back to let me know it can be shipped to me… if the phone was not in stock at the store 1) why is online lying? 2) why did you waste an hour of my life to tell me this and get mad when I tell you no to additional services? I came in there for one thing. He is clearly commission based and not customer based. It shows, terribly! Wish I asked for his name prior to walking out. Pops will be calling corporate to see who accessed the account and I’ll get it that way though.Oh yeah, outside of the rude worker, every other associate was nice and helpful. Wish I would’ve got set up with them!
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May 2023 by Katerina
Darius was so informative and helpful. He saved me so much money on my monthly payment and helped me switch from T-Mobile and Samsung. Will definitely be back in the future ??
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May 2023 by Kiara L.
Terrible service. Went in for an upgrade where I was introduced to someone who grunted when told what service I needed (I know you get lower commission for upgrades rather than prepaid, or maybe you just didn't hit your count for the month). He proceeded to try to get me to tell my father about all of these add ons to increase the bill & his associated commission check of course. I told him no and he had an attitude since. I came in for a 14, where there are AMPLE in stock online, waited an hour, for him to walk slowly and continuously check the back. He finally came out with a white 13. Yes that's not a typo, and tried to sell me on a 13 when I made it clear I wanted a 14. Why would I upgrade and not go to the latest phone? After returning that and waiting another amount of time at the table, he comes back to let me know it can be shipped to me... if the phone was not in stock at the store 1) why is online lying? 2) why did you waste an hour of my life to tell me this and get mad when I tell you no to additional services? I came in there for one thing. He is clearly commission based and not customer based. It shows, terribly! Wish I asked for his name prior to walking out.
