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December 2023 by Optima Performance Training JB
This was a fantastic experience from JB, and Chris. They were attentive to us from the time we walked in the showroom and helped us purchase a unique set up for my home. I will continue to do business with the Ashley Home Store Cumberland!!!
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November 2023 by Whitney Linindoll
Jabaree is amazing! He was so helpful and patient with my indecisiveness on an area rug and whether to go with a regular sofa vs a sleeper sofa. Very informative on the different payment options and was able to get my preferred delivery date. I’ll definitely ask for him the next time I make a purchase! Thanks, Jabaree!!!
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November 2023 by Kita J
As a person who is super familiar with the sales process, I was very skeptical about walking into the store even just to browse. Mr JB gave me a warm smile, asked me what style furniture I liked, and simply told me where it was…I appreciated this more than anything. Once he noticed I might be interested, he still wasn’t pushy, he just listened to what I like and what I don’t. I went in to look, not necessarily to make a purchase that day, but I felt so invited and safe I had to make that THE day!Chris and Kat were also very attentive and made sure I left the store smiling! This store has a winning team and I’ll be sending some folks their way for sure!
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November 2023 by Raymundo Bencosme
I had a fantastic experience working with Jabaree at Ashley Furniture. He assisted us with our dining table purchase, efficiently processed our credit application, and was attentive to all our questions. Jabaree's excellent service made our shopping experience truly enjoyable. Highly recommend!Now, we are just expecting the delivery of our new dining table
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November 2023 by Taiwo Akinyemi
Necole and Kay are amazing people! We had a great support picking just the best sectional and TV stand off the showroom. Necole specifically helped us decide on a great deal. And they just have such a great vibe there that I’m considering quitting my scientist job to go work there. 5 star!
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September 2023 by Tanisha Spencer
On my first scheduled delivery, I could not get my bedroom furniture delivered because the warehouse forgot to include my footboard. Then I had to reschedule only to be told to wait another week for delivery. But to their credit, I was provided a significant credit on my delivery fee/refund, and the next scheduled delivery went smoothly. In a company with so many different layers/agencies, it’s important to ensure communication and quality checks from store to delivery. Overall good experience, just QC your inventory warehouse processes.
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September 2023 by Cha-Kara Julian
Brian was amazing to work with. I ran in really quick on my lunch break and he helped me not only locate the couch that I have been looking at but also to look at other options for accessorizing. 10 out of 10 would recommend going and seeing Brian. The desk staff who helped with processing the payment were also really friendly and hospitable. I will absolutely return to this location for our next furnishing project.
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September 2023 by Reed Daniel
Amina was amazing! From the moment we walked into the door we felt welcomed and cared for. She saw us through the full process of getting our new couches and we are so thankful for the experience she created for us in-store today. The process was super easy and no-pressure. Ashley Furniture should be so glad to have her. Thanks Amina!
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September 2023 by rossie ramon
The customer service that Brian gave us today was fantastic.!No pressure, but had answers to all our questions. We bought a great 5 piece sectional sofa, (which I was able to design my perfect couch and have it arrived in great time. ) King size bed, some coffee tables and other furniture. We'll go nowhere else for our future furniture shopping. Thank you again for listening to all of my exceptions and making it happen.
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September 2023 by Monica Amey-Geter
My husband and I had an awesome experience at Ashley Home Furniture at Cumberland, and a very special thank you to Mr. Williams for making it so! He welcomed us at the door and helped us find exactly what we wanted and needed. Mr. Williams' customer service, expertise, and professionalism were outstanding! This is the type of excelent service that every customer deserves! My husband and I actually give him 10 stars!
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September 2023 by Breona Herring
Came into this Ashley’s to look at some furniture I saw online in person and was greeted by Amina. She was awesome!! But I had to leave and come back.. unfortunately Amina was tending to another customer so I was greeted by Chris and he has been amazing!! Took care of everything and made sure I had everything I needed and more for my couch purchase. Explained everything well to me too! Great experience! I will be coming back to furnish the rest of my house!
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September 2023 by Victor Brannan
Amina Paul and Store Manager Chris were very helpful. My first furniture purchase in my new home and they walked me through everything from furniture selection, decor, financing and delivery being friendly and informational along the way. I am very satisfied w/ all of the service from being greeted when I arrived, applying for store credit, signing all paper work and walked to the door as I left. W/e they are getting paid they need to double it! I can’t wait to enjoy my new living room set in my home! Thanks Amina and Chris! ✊?
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September 2023 by rkstar NERD
Brian and Chris gave great customer service and ensured I walked away with a couch and mattress that would satisfy my needs. They provided me with options that were within my budget and I didn't feel rushed to make a decision. I am happy with my final purchase and with the attentive customer service I received.
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July 2023 by Shelva Sims
The customer service I received from Chris Jacobs was world class! He took his time and paid attention to detail. He made me and my daughter feel really comfortable. He explain my approval and delivery for my move next month! He is amazing!
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July 2023 by MsTri
Amina at Cumberland was awesome.. Couldn't have asked for any other better trusted advisor. If you need anything please go see Amina... Oh Chris too, he was great. Now I didn't forget about Catherine, it's the best for last.
