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March 2024 by Will George
Every time I go to this Ace, the employees are super helpful and so friendly
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March 2024 by John Hawk
Great employees
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February 2024 by Christian Fanning
Every time I go to this Ace Hardware it is a magical experience. Everyone is so nice and helpful AND they have free BBQ on saturdays. Everyone who works there deserves a raise.
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November 2023 by Fletcher S.
Hey Folks, When I find out how to delete my previous review of Bates Ace Hardware I will do it immediatley. I purchased the correct batteries from Amazon, they arrived and I still can't het the dang battery in correctly. I have returned the batteries to Amazon and will be taking my Gate Fob to Bates Ace Hardware and let the folks that know how to do it, and do it correctly get my Gate Fob back in order. I apologize for the haste in posting my rather rude comments. I have been using this H'Ware Store for over 17 yrs and they have never failed me. Again, I apologize for my previous post.
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November 2023 by Kris McDaniel
I love this store and the people who run it! In a day and age where internet shopping and big box stores have run the mom-and-pop establishments out of business, I am grateful for Bates. Lewis and his team are excellent. They are knowledgeable and helpful.They also give away free BBQ on Saturday's!The next time you need something for your house or garden, I'd encourage you to drive past Home Depot or Lowes, and head on over to Bates. Ask for Lewis. He'll meet you by the Green Egg's with a smile on his face.A heart of service and practical know-how are two commodities that are in short supply too much the time. They can both be found in abundance at Bates!
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November 2023 by Martenas
Had a problem with a door that would not stay closed due to my woman's mischievous cats messing with it.So I figured out that the strike plate needed to be adjusted but didn't know how to plug the old holes that it was screwed into... So I thought maybe just get some wood glue or putty or something.Had someone help me find it fair enough, but then I had a guy named Randall suggest that I just put some matchsticks or some small pieces of wood in the hole and Hammer it in. So that it will be more stable wood, given that the new hole is so close to the old filled up hole.Sure enough, that worked like a charm!The cool thing about this is, I literally just pick up a piece of wood off the ground in the parking lot. I did not have to buy a single product from Ace.That means that this employee was so dedicated the job(helping me), that he literally gave me an option that did not involve me buying anything in the storeNow that's some good old-fashioned, top-of-the-line customer service.Thanks Randall!5 stars
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November 2023 by Fletcher Scarborough
Ace is no longer the place for helpful Hardware folks. Went to buy replacement battery for gate fob. Was told if they touched the fob it would be a 12 dollar fee. I asked where to find the battery I needed. I needed to use a small small Phillips head to open fob. That would be the 12 dollar fee. So let me get this straight...I pay 27% more for my Hardware needs so I can get help but now I pay 27% or more for my Hardware needs & pay extra for help. So I went to Amazon and payed 5.99 plus tax for the battery (it came w/ 2) I used my Phillips head to open the fob. Done. And I don't want to go back to the terribly grumpy folks @ Bates Ace on Howell Mill, ATL 303178
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August 2023 by DeMario Blue
I called this certain location because my friend lock was totally busted and Steve the cashier was amazing and pleasant not only on the phone but at the register . I also want to give Randall a should out. He was extremely amazing and came to my rescue. Great team at this location. They even have Pop corn.
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August 2023 by David Lowe
The repair work on my lawn mower was excellent they did more than I even thought they were going to do
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June 2023 by Sleepy Gee
Customer Service is Trash and the Lady at the Door is not very welcoming you walk in and she's following you around like your trying to steal I will never shop here again
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June 2023 by Luke Davis
Okay, just got out of this place. I don't do reviews, but seriously. Nicest people I've ever seen. Helpful at every single corner. Constantly being asked if we need anything. This place also just has a fantastic selection of things as well, at better prices than I am used to seeing at other Ace's.
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May 2023 by S Smith
Quick, friendly, helpful, and knowledgeable plant nursery staff!! I had a lovely interaction with the woman running the plant nursery section yesterday, and it completely made my day!! She was so excited to talk to me about my plants, and I can tell she loves what she's doing. Highly recommend!!
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May 2023 by Shelton Clark
This the worst store in the city of Atlanta being a black person I was followed around the store the service was a remake of spike Lee do the right thing if black do support Ace hardware on Howell mill road
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February 2023 by Alan Franks
Great people and great service! Lewis is the man! Really helpful on everything and awesome big green egg merch!
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January 2023 by maren sonne
Best store!! I will 100% go here over Home Depot. The staff is ALWAYS super helpful and they have so much inventory. Love this ace