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August 2024 by Samuel L.
People are helpful sometimes, but the employees that have the big carts to fill pick up orders, have earbuds in and will run you over and not even say excuse me. I told a white girl that had blond in her hair to watch where she was going because she went right in front of me when I was shopping. She didn't acknowledge my presence and didn't even say anything. She was just looking forward and pushing her cart fast. I could have easily been injured by your actions of your employee. She was rude. You don't even deserve a star at all. This is always going on all the time with the employees doing pickup orders. Zero Stars.
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May 2024 by Randy B.
Walmart on Epps Br. Pkwy. In Athens Ga, has the WORST customer service in the history of retailing. I went in there today 5/7/24. I had a $15 return and planned on purchasing $120 worth of grocery's.There was a flat barricade across customer service with a small shopping cart width opening. I went through it and the lady said I'm sorry customer service is closed today for maintenance. I said excuse me you can't return anything today? I called Walmart Corporate from the store. They asked to speak with a Manager, the cashier pointed one out and he refused to talk with them. Corporate called the store and this middle Manager for the call. He gave me attitude and he got it back. Corporate agreed he was unprofessional. All told nothing will happen. If there were an alternative to Walmart I would certainly use it.They are so big they just don't care.
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March 2024 by Ramona Palomares
My place ? ?
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December 2023 by Donna P.
My experience at this Walmart with customer has been horrible. While customers were checking out groceries I was trying to run in and grab one item at the back of the store but I was followed and cursed at and actually threatened that the police would be called if I did go to the front of the store and exit because they were closing soon. Another employee was cursing me and another lady. Management response was non-existent until that other customer came forward and also complained. So I started ordering my groceries online and paid for over a year the delivery fee and tipped well. I paid a yearly fee and joined a Walmart last month to avoid the delivery fee. For over a year I've been able to order groceries and had the option to have them delivered within few hours. The sooner the delivery the higher the delivery fee though. Now that I've paid my yearly premium with a discount I made to wait over 24 hours to have them delivered. I'm suppose to be a vip customer but no they have my money up front and I'm put in the back burner so I suggest anyone considering becoming a Walmart + customer save your money and pay monthly or go elsewhere.
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March 2023 by Scott S.
This was Walmart online delivery service is poor, every time I place a order they either cannot find my place or leave my order at others people's door & they can't deliver my order on time & the drivers never contacts me when it specifically says it on my order so the order is the returned to the store and I have to wait until the next day too receive my order, this happened on more than several occasions
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July 2022 by Xee V.
I was here a few nights ago to buy something for my computer. I checked online and it said they had the item in stock. There was no one at the electronics counter for 20 mins around 8PM. My husband walked around and found no one. A lady with braids finally walked up to the counter and stood there looking at me waiting for me to speak. I kindly ask her for help finding it because I didn't see it in the aisle it's supposed to be. In her exact words "if it ain't there we don't have it" with an ATTITUDE. This is clearly not the job for you if you're going to talk to customers like that.
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October 2021 by Natalie W.
THIS PLACE IS REALLY GOOD OVERALL!!! I love the barbie dolls and stuff like that. They also have really good snacks and MAKEUP! I got a concealer at Walmart and it was pretty good, not a lot of scams, and it's pretty amazing.
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August 2021 by Nd P.
I have never been particularly a Walmart fan because of the big box concept. However -- I can't say enough about how good their curbside pickup is and has been through both surges of Covid19 here. It's very much appreciated.
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June 2021 by Ivan B.
Place packed all the time, covid is the last thing on their mind and understaffed. But it's Walmart so nothing surprising.
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March 2021 by Leonardo A.
It is wrong for Walmart to have more than 20 self check out stations and 4 regular check outs and from those 4 they are all closed What happened with all the employees that worked at the regular check outs? It sucks to go spend your money at Walmart buying their products and then having to work for them for FREE doing the self check out with just one person just trying to help 20 people at the same time doing their check out What's next Walmart?
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November 2020 by Olivia B.
The customer service at this Walmart in certain departments is terrible. They keep their perfumes and body sprays locked behind a glass door, but good luck trying to find someone to open it for you. I literally waited almost 30 minutes for someone to show up after asking several employees multiple times. No one seemed to care too much to make sure someone was going to actually come unlock the door. I wasn't the only one waiting either, as there was another couple who was waiting just as long and also went to go find and ask employees a couple of times. I left once to go ask the lady overlooking the self checkout stations, and once again, she said she'd have someone come back but they never did. I even called the store while standing in the perfume aisle and explained that I had been waiting for 20 minutes at that point for someone to come with a key after asking multiple people multiple times and that I was currently there now with other people still waiting. Did that work? Nope. It was the most ridiculous and necessary experience. I had a similar customer service experience with a price check on an other item not too long after, where an employee had to radio call a manager three times before someone came. The person who finally showed up was just standing around and talking to other employees before deciding to do her job. Shopping at this Walmart is almost like an necessary evil.
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August 2020 by Mr G.
This WalMart is disgusting. The employees are all just standing around staring at you and chit chatting with each other. All the shopping carts are wobbly and hard to use; thats if you can even get one! Floors are dirty, spills everywhere, flies in the deli areas and on the fruits and vegetables. Looks like a tornado hit their shelves stuff knocked over on the floors causing trip hazards and just left like its normal. Door greeter is rude when I thought their job was to greet people. They just stand in your way like youre not allowed to come in and theyre always clueless on where you can get any sanitary whipes to clean your cart before you use it. The bathrooms are usually out of order and smell like urine all the time. The LINES ARE HORRIBLE!!!! Even if you go through self-checkout to try and avoid them, there are HUGE LINES at the self-checkouts. Barely any registers open and if youve been standing 20 minutes in line for one, a cashier will turn their light off on you even though they know you've been waiting patiently to check out and just tell you theyre closed now and you have to go to a different one. Very rude when youre trying to give them money. THEN when you leave; you get stopped like you stole everything you just bought!!!! I heard they do this because of EMPLOYEE thefts; IM A CUSTOMER AND I JUST PAID; YOU SAT THERE AND WATCHED ME GO THROUGH THE 20 MINUTE LINE. Its like they really dont care here. How is this WalMart still open I have no idea; I guess it doesnt matter as long as they make a buck right? Will not be shopping here any further, I have had enough and seen enough to know that its just a circus and not a business anymore....... I could go on but FOR WHAT, its useless...
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June 2020 by tyson s.
At Wal-Mart on Epps Bridge I was lied to by an employee. I asked the guy to give me something to wipe the buggy.I was told by this little unconcerned guy that they we're cleaned but as I was leaving the store I made a special trip to the area where they were pushing the carts in just to see if they we're cleaning them. There was nothing there to wipe down anything. Also there was nothing to sanitize your hands. Wal-Mart sells groceries that is a health hazard
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March 2020 by Lawrence B.
The worst experience ever. The store is dirty the employees are no help what so ever and the lady that was in customer service is angry and in a terrible mood. There were very little associates around d the store and only two registers open. Prior to 9pm the one lady turned off her light but still have twenty people in line. My wife and I have decided it's not worth ever going to Walmart again. It's not work the savings and not work out time.
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July 2019 by A B C.
I try to go to Walmart early (before 10 a.m.) to avoid crowds but the problem I always encounter is that they NEVER have enough cashiers open. This past week, they had two opened and both were slow and backed up. Meanwhile, we are right in front of Customer Service and there are 3-4 employees over there shucking and jiving, in other words, seeing the problem and doing nothing. I think the manager needs to know this. You won't increase sales and customer satisfaction if you don't have enough cashiers open. In addition, the so-called greeters need to disentangle the baskets before we enter. It often takes me minutes to disentangle a basket from the others before I can shop. These are things these so-called greeters could be doing when they are standing idle. Come on now, managers, let's see some improvements! Thank you.
