-
June 2024 by Sharon Palmer
Trinity is awesome, we love her company
-
May 2024 by R Tate
I ordered online and did a store pickup. William assisted me and informed me of the current deals. I contacted him a few days later to add a line and get another phone for my child. He was EXTREMELY helpful. He got everything setup for me over the phone and even arranged for my phone to be picked up the same day. Once I got to the store, I met with Trinity. She had already ported over my number then she transferred my data. We had a great conversation during the process. She’s like one of the sweetest people I’ve met. Both William & Trinity were very knowledgeable and efficient. There were no slip-ups, mistakes, misinformation, manipulation, or delays. They were on point and I could tell that they really have the customers best interest at heart. They’re literally in my top 3 best customer services experiences ever! I highly recommend this store and their services.
-
May 2024 by Kristina Jones
All of the employees were very friendly and knowledgeable about all phone types and accessories! Will be coming back because of Marie! She is the best!
-
May 2024 by Kristy Dunbrack
Merci is very knowledgeable with all devices and plans and always able to find a solution to any problem that may come up.
-
May 2024 by Scott Jones
Go and see Marie, she is very knowledgeable about everything and she is such a nice person.she helped me with my phone and went above and beyond to make sure I got the best phone and plan for my needs.
-
May 2024 by Timothy Langendorfer
Upgraded my phone recently only because they offered me a “buy back” where I mail my phone back using shipping info they give and they pay off the remaining balance ($440). I shipped the phone back and turns out they lied. Despite having tracking information proving the phone sent back was recieved they placed the remaining balance on my bill. Instead of my regular 120 dollar bill I’m at 600+ including the “remaining balance” and fees associated with that fraudulent balance. Avoid these crooks at all cost. This is fraudulent business practice at its finest.
-
April 2024 by Melanie Berryman
Will was very helpful and knowledgeable. Awesome job! Definitely would recommend!
-
April 2024 by lillian Price
Because we have received superior service from Steve at this store, we drive past 2 other locations to this store. STEVE BRUNE is the poster child of going above and beyond. I highly recommend Verizon in general and this CSR specifically.
-
March 2024 by Kathy Adams
Jason, my sales associate, listened to reason for the visit. He gave me options, broke them down on paper for me, as I told him I am very visual. He set my phone up, event helped pair it with my car, and gave me recommendations for saving money on my Verizon Account. In my opinion, he was professional, the store was clean and my experience was outstanding.
-
March 2024 by danny woodruff
trinity is the best, easiest experinece ive had here in a while
-
March 2024 by Brannon Saggus
He was such a great help. Easy to talk to you and for knowledgeable. When you go to Verizon in Athens ask for will you won’t regret.
-
March 2024 by Lisa Allen
Come see Walter he is amazing gives the best deals and a real professional expert!!!
-
March 2024 by Mike Mcelroy
Trinity sold me a new samsung. She's patient, kind, and knowledgeable. Great experience.
-
March 2024 by Gregory Taylor
Trinity Mastroianni was so helpful to me during my last visit when I needed help with an I watch. She's the best!
-
January 2024 by Crystal A
Do not order curbside pickup at this location because apparently they will not receive the notification. I checked in thru the Verizon app and was sitting in my car for about 10mins with my lights flashing (how the app indicated I should do since they don't have any labeled curbside parking). Shortly after, I see someone (tall male) waving at me thru the store and asking what I'm doing. I point at my phone and he signals me to come inside. I explain that I did an online order and chose curbside pickup. He tells me that they don't get those notifications as if I am supposed to know this. Then, he makes a comment that he thought I was using their wifi. Joking or not, I did not appreciate this comment. The whole time he's making it seems like I'm in the wrong for waiting in my car for a CURBSIDE PICKUP. He passes me off to another one of his coworkers, which turns out to be a lot nicer than him. The second guy notifies me that although I got an email saying my pickup order is ready that they do not have the phone I ordered in stock. Somehow I ordered the phone at the same time someone else did and both orders went thru. He did give me options as to what I could do, but I chose to cancel my order. I do not plan to ever return to this location. Not only did I waste my time driving here, but I also received terrible customer service.
