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February 2025 by Brandon Sutton
This is less directed at the store, but more directed towards spectrum as a company. They’ve got to learn that their prices are not realistic for the service they offer. For everyone reading: Just go to T-mobile and look into their service. It’s been much better and SOOOO much cheaper.
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February 2025 by Bob Pelon
The Spectrum system does not allow for the employees to provide basic customer service
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February 2025 by Clay Tritsch
Call ahead for an appointment or be prepared for a long wait. But good service.
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January 2025 by JJ Designs
Very uncaring for their customers. Poor customer service. I finally switched to another carrier. Since I cancelled 3 days into my next month of service, I was charged an entire month with no prorated fee. Would never recommend Spectrum.
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January 2025 by Michelle Montgomery
This place lacks basic customer service skills. That alone is enough for me to take my service elsewhere. 0 out of 0 would not recommend.
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January 2025 by Adam Kozachyn
I can not in anyway fathom why i waited to return Spectrums equipment only for them to tell me to go next door to UPS to return said equipment. Why waste peoples time? Why not have a sign somewhere in the store instructing the customers on what to do with return equipment? Why didn't an employee just take 3 seconds of their time to tell people what to do with used equipment? The floor employees are there to just clock in and clock out. No wonder this store is rated below 3 stars and it's been there for years.
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December 2024 by Toni Grimes
One employee and several customers backed up. Poor customer service.
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November 2024 by Jack Booker
Employees are beyond slow and not knowledgeable, completely worthless for all issues regarding internet. Save your time and money and get any other provider.
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October 2024 by IOP Customer
Want to call once a month for lower pricing? If so, this is your store.
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October 2024 by Tyrone Kelly
Absolutely Insane! This is the worst store to get service from. I don't recommend anyone working or visiting this location. They are very disrespectful to customers and put random things on people accounts for sales. Then tell the customers that it's not their problem and to call customer service. The managers are no better either, instead of assisting people that wait in line for several hours or have questions they are too busy being a weirdo and flirting with customers or being extremely rude as well. the whole store is a scam and needs to be investigated. 0 stars if i could would not recommend .
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October 2024 by Ilia Chernitsky
I was going to connect to the Spectrum Internet service, but after talking to an employee named Andrew I decided to cancel the order. The reason is that he refused to give me the Internet for $30, which they advertise right at the entrance.
I really hope that the company will better train its employees on how to work with potential customers.
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October 2024 by Carlos Polanco
The store itself is fine, the staff are friendly enough. For some issues you still have to call customer support so I recommend doing that first and see if your issues can be resolved before coming in.
Expensive services for decent quality. Not bad, not great. Expensive compared to competitors.
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September 2024 by Emmett J
Visited the store in the AM and PM for an equipment issue. Total waste of time. Two employees assisting all the customers. Fourteen names on the waiting screen and with only six customers in the store. Everyone else, including myself, left.
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September 2024 by Will O'Neal
Terrible.
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September 2024 by Horace Zeng
Do not use spectrum. period.
