The Red Dress Boutique

Most Recent Comments

• December 2022 by Amy Shultz
  I ordered from this online site for the first time. I received a dress that I did not order and did not receive one that I did order. I liked the dress that was accidently shipped to me and inquired about keeping it. I was asked to send pictures on multiple occasions so that it could be determined what had been sent to me. I was told that I could keep the dress that was sent for an even exchange ($52). When asked what the dress sold for that I was sent, I was told that the dress was on sale for $24. I am having trouble understanding why I would be charged more than double the price to keep a dress that I did not order and didn't receive the dress that I did order!!! Terrible customer service and online shopping experience! Shop elsewear!
• July 2022 by Amanda R.
  Terrible customer service. They included a card with their shipment that had a different return policy. I tried to return 2 dresses and they would not accept a few days after their policy on their website which was different. Just wanted even store credit. 2 dresses were terrible and not true to size. Literally the worst customer service. I will not allow my daughters to shop here again.
• July 2022 by T K.
  Wish I could give zero stars here. Absolutely WORST customer service where the representatives (and their supervisor) speaks down to you, raises their voice, and gets vocally frustrated. They will deduct shipping from your return even though their website policy says they will not. Stay FAR away and do not bother with them, they sell garbage clothes and will penalize you for shipping both ways.
• June 2022 by Bristol King
  This place is okay at best. Not much selection and a HORRIBLE return policy. No returns after 14 days even with receipt and tags on— and even if you do manage to get store credit it will expire after 90 days. Way better boutiques in Athens don’t waste your time here.
• June 2022 by Jamie B.
  This company is a scam. I made a mistake ordering from here. I retuned something before the "return by" date given on the website and weeks later I got a email saying my return was too late. When I sent proof of the return date they still refused to refund me, give me store credit or even send the clothes back. (after they charged me to ship it to me and then again I had to pay to send the return back to them). They literally just stole money from me and have a terrible customer service team who can't offer any answers or alternatives regarding the matter. Very disappointed. Will never shop here again.
• March 2022 by Kathy Erwin
  Not size inclusive and owner doesn’t care to ever be inclusive. They obviously cater to sorority girls only.
• February 2022 by Jessica Decker
  Best boutique I have ever purchased from. Every order I receive fits me perfectly and the quality always goes above and beyond my expectations. Usually this is where I get all my special event dresses from and I always receive numerous compliments any time I wear Red Dress!
• February 2022 by Leticia S.
  Be ready for an awful return experience if you are in Canada. I had exchange emails back and forth with their customer service to finally learn that I would not be reimbursed for the return shipping costs. So basically one third of the value of the product I had to pay just to return. Besides the size of their tops are not what are listed in their size guide. The median is large and it's not clear by the pictures and videos. Overall a regrettable experience. I'll definitely keep in mind to NEVER make any purchase from this website . And if you are new to their website just a little piece of advice : the fabric is low quality , but seriously low .
• January 2022 by Warren H.
  I ordered a skirt for my wife that I thought would look great on her. I looked through all of their information on sizing and even consulted someone else who ordered and was wearing the same sequined skirt about the fit. Everything seemed a "go" for a medium. My wife normally wears a Small, but I went one size up just to play it safe. I ordered it on December 24th and paid extra for 3 day shipping because we were leaving the country on December 28th and I wanted it for the trip. The 28th came and went and we were gone when it finally arrived on January 3rd. There was no information anywhere that said there would be a delay in shipping either on their site or in the order confirmation email. When it arrived, it was gorgeous rose gold sequins and I was really looking forward to her wearing it. When we returned home on January 12th, the skirt was waiting. When I unzipped it, the zipper was VERY tight and tore off about 8-10 sequins just in unzipping it. My wife was barely able to squeeze into the size Medium skirt and the zipper was a good 3 inches away from being able to zip it up. I contacted Red Dress for a refund / replacement. Their (lengthy) response was: Thank you for reaching out to us about this. We are so very sorry to hear about the delay surrounding the delivery of your order! Looking into this, it appears order xxxxxxxx was placed on Thursday, 12/24, with 3 business day expedited shipping. Since our Online Division was closed from Thursday, 12/24 to Sunday, 12/26, to spend time with our friends and families for the holidays, your order was shipped from our facility the following business day, Monday, 12/27, via UPS. Per our shipping guidelines, your order should have arrived by the end of the day Thursday, 12/30, at the latest. However, the tracking shows your package was delivered on Monday, 1/3. Warren, we truly apologize for any inconvenience this has caused! Since the order didn't arrive when promised, I've placed you in line to receive a refund for the expedited shipping cost, so we may suggest keeping your eyes peeled for a refund notification email later this afternoon, 1/14. Additionally, we are so sorry to hear the skirt didn't work out! Taking a further look into your order, it appears the Shining Moment Rose Gold Sequin Skirt is a final sale item. As stated in our return policy, "Items marked with Final Sale cannot be returned, refunded or exchanged. We do not charge restocking fees but Final sale items are limited to heavily marked down items from past seasons." We work very hard to make this information as clear as possible, as the items are marked as 'FINAL SALE' on each specified product page, and this information can also be located on our returns page. Please see the attached screenshot. With that said, we are currently unable to accept the skirt as a return, as the item is Final Sale, and non-returnable, per our return guidelines. However, we are hopeful that you're able to re-gift, re-sell, donate, or re-purpose the item however you best see fit. I hope this helps clear some things up! Again, we apologize for any confusion and/or inconvenience this has caused. Furthermore, please keep in mind, the sizing of an item truly depends on the Vendor, and since we order from many different vendors, the sizing may vary. With that said, we want to let you in on a little known fact about our website that few guests realize but can be SO helpful in picking the right pieces in the right sizes! Since our styles come from many different designers, sizing may vary from piece to piece. The 'About The Fit' section on each product's page will provide more detailed information about that particular product's fit, but if you're still not sure about the measurements or you need to know more about the product, our Fit Experts are here to help! Feel free to email them via email at [email protected]. We definitely recommend being familiar with your measurements while browsing our pieces, and then don't ever hesitate to reach out to
• December 2021 by Farrah Martin
  Placed an order for two shirts. Wasn’t in love with them for the price. I sent them both back and they are telling me I only sent one. Which they only credited me for one. Not happy at all I have even buying from them for years now.
• October 2021 by Laura N.
  For many issues that have already been stated, I will never order from here or recommend this boutique to anyone. Over the past several years, I have made numerous purchases from this boutique and it has seemed to only decline. Years ago the clothes were great quality, fit perfectly and were decently priced. However, this boutique has become inconsistent in their sizing and quality. After a few purchases that didn't fit properly (note my size has never changed), I decided to continue to order their clothes but just size up. My most recent purchase and also my last purchase from them, was absolutely terrible. I ordered a dress that was modeled by someone who is several inches taller than me. My normal size is a small which is what size the model was in. Due to pervious sizing issues I decided to size up to a medium. This was the smallest medium I have ever seen. It was practically a shirt. I'm 5'4 and this "dress" was not even close to covering my butt. When I received it I was so confused, because 1) I sized up and 2) it was advertised as a dress. I thought maybe I read the description wrong so I went back to the item on their website and it was 100% advertised as a dress. After reading other reviews I realize I am not the only one who has experienced inconsistencies in sizing and not to mention paying to return an item. That is absolutely ridiculous. The owner makes millions with this business and she is charging people to return an item that SHE knows is inconsistent in size. This entire shop is fake and a joke. It seems as though this "boutique" is just a money racket. If you're oversized or even a normal size don't order from here unless you want to pay $10 to return it just to get store credit to order something else that doesn't fit what a waste and a shame.
• September 2021 by Parissa S.
  A word of warning... do not buy anything online from The Red Dress Boutique. I ordered a dress for my daughter, paid extra for shipping, and did not receive the dress. According to UPS, they received an empty box and contacted Red Dress. I never got any notification from Red Dress. When I called, they were very unhelpful. Of course, someone is supposed to call me back and I haven't heard from a soul. I need the dress tomorrow! My daughter is having her engagement photos made in Atlanta and this was her dress. I live in Athens and the Red Dress warehouse is in Athens, but I can't go to the warehouse and get the dress... store policy. And, the warehouse in Athens can't deliver to the store in Athens. Makes a lot of sense. Also, they have a ridiculous policy that they don't issue refunds. They only give store credit. They said they might be able to refund my money... you think? I wish I could give zero stars.
• July 2021 by mary r.
  I order clothes online through many boutiques across the US. This is the only store where it's costing me $ return something. I didn't even get the subtotal back! I have been researching if it's illegal for a store in GA to not refund a customer back tax. If it not illegal, then it's poor practice. You lost a customer for life.
• June 2021 by Nils W
  My package wasn’t delivered to me. Did a USPS investigation, which said they delivered in my mailbox. My mailbox can’t even fit packages. I’m beyond frustrated. Store didn’t want to refund, stating USPS wrong results of having package delivered in my tiny mailbox which can’t hold packages. I would just stay away if I were you, and buy from a more customer service friendly store. Seriously.
• June 2021 by Margie K.
  I had a great experience with Red Dress from beginning to end. I placed my order online with ease, and a week later received my order (in CA) of one Never Without Me Medium Chambray Jumpsuit. I'm 5' 8" and 155 lbs., so I ordered the large, and it was a perfect fit. I will definitely be shopping here again!