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January 2024 by Jeremy Platt
The service department needs to step it up. I had a warranty issue, and I was continually brushed off. I asked to speak to the manager, left a voicemail, and never received a returning call. I can't drive my truck up there when transmission already has an issue at 46k miles on a mear 2 year old truck. Do you have any loaners available while it's in the shop? Just bring the truck to we will talk. Click! I called a day before my appointment and then found out the transmission tech is on vacation for a week. No one told me this after 2 phone calls before I scheduled the appointment. Wow! I won't buy from them again. I can guarantee you that
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January 2024 by zack hill
Perfect story on taking care of the customer. My original review was a 1 star due to a service. After speaking with the service manager we were able to talk through a solution. I greatly appreciate the opportunity and efforts made to ensure future customer relationship was maintained. Thank you Joey.
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December 2023 by Carl Mankiewicz
I had an absolute great experience at Athens Dodge Chrysler Jeep Ram. Our salesman, Harold, was fantastic. He gave us every detail of the car we were looking at in a very professional manner and was patient with the many questions we had from the moment we started the sales process to the end with financing . I felt no pressure as we moved through the process and will definitely be using this dealership for future. I highly recommend this Dealership.
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November 2023 by Vere G.
I am very happy with the purchase, I had an excellent experience with them, they met my expectations and what I was looking for in a car and in the price, they worked to meet my budget in the monthly payments, everyone was very friendly, I would recommend John Tiner and to the dealer
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October 2023 by Jeff M.
John Tiner was wonderful to work with. He made the buying experience easy, and I felt comfortable with his sincerity. I have recommended John to friends and neighbors.
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October 2023 by Emily Davis
Bought a car today! What a great experience it was at Athens. I drove 3 1/2 hours to get the exact car I wanted and for a great deal. I worked with Jorge who was amazing, helpful and super nice. James also assisted with the process. He was awesome as well. Everything was seamless and stress-free. Buying a car is not one of my favorite things to do, but they made the process, relaxing, chill and effortless. I would absolutely buy another car from them.
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October 2023 by Alicia Harry
John Tiner was amazing! My boyfriend and I went to get him a new truck. And before we drove a hour from Atlanta to Athens he made sure he did everything possible to make our arrival and purchase a smooth one. He answered all and any questions we had. He knew everything bout the truck. Showed us how to use new safety features we weren’t aware of. Ask for John you won’t be disappointed.
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September 2023 by Michael Hill
I purchased my last truck from them a year ago and I still think about the wonderful experience I had with them. My salesman which I forgot his name was amazing and made my car buying experience easy and seamless. I highly recommend them to anyone wanting a new vehicle.
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September 2023 by Chesley King
Tina, the Service Manager is amazing. She teamed up with Bill to give some well-needed customer support and service. She went over and beyond to make sure we were treated fairly. I can’t say enough good things about my experience. We need more leaders like Tina. Thanks for a job well done Athen’s Landmark Service Team!
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September 2023 by Alisha Crabbe
Awesome buying experience! Anthony Ortega took care of everything for us. Drove 3.5 hrs from Charlotte to buy our Wrangler. Manager James was great as well. No games, no haggling, just options laid out and a well thought out decision.
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August 2023 by Robert B.
My wife and I drove down to Athens to walk the dog, and on the way back we stopped to take a look at the new Dodge Hornet. I stayed with the dog in the old Hyundai Elantra we use when we go out with the dog, while she went in. She's an American who grew up in Peru and has a slight Spanish accent, and they immediately figured she didn't have the money for the car and were rude and dishonest with her. If we decide to buy a Hornet, we'll take our cash to another dealer.
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August 2023 by Cassie S
I truly wanted to leave a 5 star rating .. because I had high expectations given I was recommended by a trusted person in automotive. However my experience was a disaster in the service department. I was told my truck was having tests ran finally after being there almost a week, then 2 days later told my truck hadn’t even been inside the shop yet. 2 Hours after I checked inDavid my advisor, falsely claimed my truck which was under warranty needed a complete engine tear down due to a code. He couldn’t provide the compression tests that were allegedly done and had no answers. After agreeing for the large fee, he wouldn’t return calls, had zero communication- until I continued to keep reaching out. He then told me the issue was a simple loose connection on the exterior of my engine- to which would’ve been acknowledged when “ tearing it down”. When I asked why it wasn’t noticed or how it was found to be that after putting my engine back together, he simply told me he didn’t know. He then tried to tell me I still had to pay the large fee, even though he had no answers.Tina, the manager, assisted me and seemed to care for her customers and the fact that her advisor was trying make a quick commission- to which she agreed with was wrong- she “ waived “ the fee. Once I left in my truck, after it was said to have been simply fixed by re connecting a wire- it smells liked burning oil, runs terrible, and there were several scratches on it to which weren’t there when I left it. I r kept the service up on the vehicle and never ( even when a code popped up) have had issues with performance until leaving this dealership. I’ve emailed Tina twice since July 28, 30 minutes after I left- and have heard nothing back. I highly recommend searching elsewhere before doing any business here and wasting your time and money.
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August 2023 by Shawn Bertrang
Great experience buying a car. The salesman John Tiner was great to deal with. No pressure sales, he took the time to show us several vehicles and we picked the one we wanted. Got a good trade value and overall good deal on 2022 Dodge Challenger. Finance part was easy paperwork even put on a thumbdrive for us. Daquria made the paperwork fun he is a hoot. The whole process was easy and I would definitely recommend Athens Dodge.
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August 2023 by R W
Had a great experience purchasing my vehicle here. Alex, our salesperson, and the whole team responded quickly to any questions I asked, and provided me with a video to show all the vehicle options and condition. The whole process was super easy and definitely recommend this dealership!
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August 2023 by Tommy James
Customer service from Josh and the sales manager James was top notch. Although we didn’t purchase the Jeep as intended they were professional and offered us a great deal. Our purchase decision had nothing to do with the dealership or any person we interacted with. We just decided to go another route. I will say they have the largest selection for a Jeeps in the south. I’ve never seen so many on a lot at one time.
