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August 2024 by Determined Thurmond
John Tiner is an amazing sales rep! Experience was great!!
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August 2024 by Mindy Wheelis
Absolute horrible customer service! The general manager is beyond disrespectful and unprofessional! We will never EVER bring our vehicles back to this place. We were warned not to bring our car to Dodge on Atl Hwy but we were already on the way there and thought we would give them the benefit of the doubt! Truck was in shop for over 30 days, no phone calls, updates nothing, unless we called back to back! We brought our truck in for one thing and one thing only and of course they found 10 other things wrong with it and the longer we had it in there the more issues they kept adding. We finally were like no, we will just come get it today! Read reviews before you bring your vehicle to this dealership!!!!
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August 2024 by Clay Kitchings
Y'all - Go see Michael Herbert over at ADRCJ. He is easy-going, laid back, and also very hard working. He will do his absolute best to have you out the door as a happy customer. I've now come back to him a second time and he's always ready to jump in and go to work for you. Also, the manager Jaymin is awesome - these guys are great!
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August 2024 by Eric Vowell
Great guys over at Athens Dodge
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August 2024 by Alesha Johnson
This is the worst place to get service. They over promise and under deliver. I was told that I could have my vehicle towed and have it looked at the next day. I am going on day 4 and still nothing. They do not follow up till the end of day to tell you that your vehicle still isn't ready. I have called the Service Manager, the GM and the Service rep Bill whom was very rude. When I tried to explain it was better to be told upfront that they are way understaffed and couldn't get to it than to be lied to. He was very rude and hung up on me. I have yet to get a call back from the service manager or the GM. I have purchased two vehicles from this place and can't even get a loaner vehicle. SERVICE SUCKS HERE!!!!!!!!!!!! Don't take your vehicles there. They also supposedly replaced my spark plugs during my 100k service but Bill told me i needed them replaced on this visit. So i ask him where they not done on my 100k like they told me or are you trying to up sale me.
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August 2024 by Aadyxn 556
The service department sucks and it appears the service associate with the asymmetrical cut has a problem with African America customers. I stood in front of her for 10 minutes. A Caucasian customer came in and she immediately assisted her and checked her vehicle in. This is not the first bad encounter I’ve had with her. The last visit she had an attitude because their service team failed to do s job that I paid for.
I have had issues where they charged me for a tire rotation and didn’t rotate my tires. I brought my vehicle back and the tires didn’t seem to be rotated properly. My vehicle veered to the left after they serviced it. Then the service manager stated he would make it right by offering a free service that I never received.
They NEVER answer the phone. It took a week for me to schedule an appointment. They must screen their calls because it took for me to call PRIVATE in order to get someone to answer the phone. What’s the point of an appointment when you have to wait 3 hours?
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August 2024 by tiffany smith
Excellent customer service and professionalism from Al. He was very knowledgeable and relatable, which made my experience quick and easy!
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August 2024 by Chiquita Walker
I recently had the pleasure of working with Kacey and Jay to purchase a brand new car, and I couldn't be happier with the experience. From start to finish, their service was nothing short of excellent. Kacey is an outstanding communicator, keeping me informed and comfortable throughout the entire process. Jay, the manager, fought hard to get me into a car that I truly love. Their dedication to their customers is evident in every interaction.
Moreover, I was particularly impressed with how veteran and military-friendly they are. They made me feel valued and appreciated for my service, going above and beyond to ensure I had the best possible experience. If you're in the market for a new vehicle, I highly recommend seeking out Kacey and Jay. Their professionalism, commitment, and customer-focused approach make them stand out in the industry.
Thank you, Kacey and Jay, for making this car buying experience so memorable!
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August 2024 by ben simons
Florida man here. I recently purchased a used Ram pickup from Athens CDJR. Everyone I had contact with was professional and courteous. Due to a personal issue I initially couldn’t make the deal work on our trip to NC and after a week's time I came back to this truck as it met most of my needs. At that point in time the only way the deal could be completed was when the sales rep John Tiner offered to meet me halfway between Gainesville FL and Athens to deliver the truck to me in Cordele GA. Thank you John for your service. Everyone did a great job to earn my business.
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August 2024 by George Yusupov
Friendly staff greats you by the door!
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July 2024 by Drae Griffin
Didn’t buy the car, but Dexter Arnold did a great job helping me! He answered every question i had and did his absolute best in making sure i was satisfied with my experience. GO SEE HIM IF YOU’RE LOOKING TO BUY A NEW OR USED CAR!! Best salesman i’ve ever dealt with. If they had what i was looking for (which is kind of hard to find) i would’ve 100% bought from him.
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July 2024 by Phil Says
I waited over a year for the recalled high volume fuel pump for my Jeep Gladiator Ecodiesel. Coming in numerous times over the year to ask where I was on the list so I could make sure to be in town, but every time saying I wasn't on the list and then supposedly adding me. Finally they said they had one in and Recall Service done the following Monday. Go to pick up my Gladiator and it reeked of antifreeze in the engine compartment. Antifreeze bottle filled above the full line so I left with defrost on high to make sure to burp the system. Sure enough I get home and bottle almost empty. Have added almost half a gallon of antifreeze in the last couple of days. I hope they didn't damage a line of something. Now I have to hope no air is still in the antifreeze system and no leaks.
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July 2024 by Tracy Edwards
Al helped me find a vehicle and made sure it was a perfect fit for my lifestyle and comfort. Even down to the smallest detail, he made sure I walked away with a durable and reliable car. He even went as far as to customize a few things to my liking. My family and I are so appreciative of this personalized experience.
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July 2024 by John Chambers
Fast and efficient service. Addressed all of my concerns.
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July 2024 by Erica Barksdale
I purchased two cars with this dealership they are the best. Dexter Arnold did an amazing job. He made sure my daughter and I got exactly what we wanted. I would definitely recommend this dealership.
