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September 2023 by Alexandra W.
My friends and I went to this Kroger this morning to grab a few things and a coffee from starbucks located in the store. Understandably it was very busy being as it's game day. After waiting 30+ minutes for a coffee we politely asked for a refund. When asked for a refund Taleah the employee at starbucks ignored us. After asking for a refund for the second time she told us "she can't do that right now and do we see what she's doing" so then we said we're sorry we're paying customers and would like a refund. She then got an attitude and started cursing at us. Telling us she didn't "give a f*** that we would like to speak to her manager. Horrible customer service. That is not someone you want representing your company i'm sorry.
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March 2021 by Cooper S.
They over charged me $37.70 for a pickup order. I called the next day and they began the refund process, telling me that it would take a week-10 days for it to go through. It has now been 5 weeks, and i have called at least 15 times and they keep feeding me b******* and passing me off to the next person without actually doing anything helpful. They just ask me a bunch of questions over and over and over. Where the f*** is the money that you stole?
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October 2020 by Nd P.
Curbside pickup here has been excellent here during COVID19. It's a small store, so occasionally there are a few items unavailable, but overall, it's great. If there's something I really need, I'll order from the Hull Road location. Epps Bridge, which was my most-frequented store before COVID is AWFUL and so frequently out of items. The one on the eastside is hit or miss: sometimes pretty good and sometimes a little slack. But the Alps store has become consistently reliable.
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September 2020 by Melb1
Love the chocolate pudding pound cake!?
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June 2020 by Lynn B.
I called this store today to see if they had a product in stock before my daughter drove there. The customer service lady was so rude and said she could not look for it because of Covid-19. I asked if she could look it up on her computer. She said I would have to hold. I waited 16 minutes! When she picked back up she said only a manager could look that up. I asked politely if I could speak to a manager and a man picked up and said we have not had that item for months. Meanwhile my daughter had already arrived (since I was on the phone for a total of over 20 minutes) and she went in and sure enough they had plenty of them. Worst customer service ever!
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March 2020 by Arnold Z.
There is a customer service woman named [redacted] who is about the worst employee in the history of Kroger's. Not sure if she is a racist, or just mean, but I would not recommend going to the Customer Service at Kroger's on Alps Road if that woman is working behind the counter. Her lack of customer service skills should warrant her being fired or put in the back, stocking shelves, away from paying customers.
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February 2020 by Heather E.
I ordered a pickup for 5pm-6pm time. It took an hour to receive my order b/c it was not ready when I arrived. Krogers staff kept telling me it would be ready in 15min . I could have walked into the store and shopped for the groceries myself in half the time!
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September 2019 by Derric T.
The people in the store are nice. We go here a lot so we know some by name. If grocery is what you need great place great deals. If you need a pharmacy I would go across the street. Went in to get meds for my wife and the said she hadn't been there for over a year. I had just pick up meds the week before. Took talking to three people before they got it worked out. Turns out the first person just didn't feel like doing there job that day.
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August 2019 by Ang K.
My preferred grocery store when I'm in town. Convenient and has lots of self checkout kiosks. Also has a Starbucks inside. Fruit and veggies are always fresh. Staff are nice and store is usually well stocked.
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March 2019 by Jim W.
I'm just gonna give it four stars i will update as i have school!! This kroger is definitely my favorite one because i get to have some romantic time pushing the carts around for my princess! They got a nice wine and alcohol selection, and the organic selections are one of the broadest i have ever seen in metro atlanta ( Shout out to Amy's didn't know about this brand until this year).... The dude with the long hair who works late night shift def needs a raise.... he works really hard keeping this store running. I like this kroger more than the kroger near my house, but i got to agree with the person below me, this kroger has the worst entrance and exit compared to other kroger's i have been to. Highly suggest putting two traffic lights one near the middle school and the other one near the chili's and chiptole corner!
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March 2019 by Stacey K.
I like this Kroger more than the one on Barnett Shoals. It's cleaner, looks newer, and is bigger. The produce and organic sections are a lot bigger than the other Kroger. The healthy section (multiple aisles) is huge and really amazing. Also a huge wine selection here! Also open 24 hours so it's great if you are needing something urgently at an odd hour. Only downside is some of the self checkout machines act kind of weird sometimes. I'll just be scanning my items and it will say help needed. And then I have to wait for the self checkout worker to come help me. Sometimes they aren't paying attention and I have to wait quite a while or go over and ask for help. Also I don't really like driving on Alps as it's often busy really but that's personal preference.
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January 2019 by MacLean P.
I use to hate going to the grocery store and spending 30 min shopping for necessities. I would put off going as long as I could. Now I use Kroger ClickList and it has completely changed my outlook on grocery shopping! It's so easy and saves me so much time, giving me more time in my day for other things. I allows me to order my groceries online ahead of time, schedule a pick up time, pull up to one of the Kroger ClickList parking spots, and have my groceries waiting to be delivered to my car. Kudos to Kroger ClickList!
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January 2019 by Wynay H.
This is my favorite Kroger. The store is well organized and clean and has things some of the others do not. The pharmacy staff is the best! Eastside does have better sales on meats.
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November 2018 by Brian K.
Where do they find employees to work here? Extremely rude cashier and evidently, reading some other reviews, I'm not the only one who thinks so. Kendra needs to be fired. Waited in line for half an hour then shut down the register and moved me to the back of another line. Threatened to escort me out when I protested. Sheesh. All because her shift was about to end. What's your policy on this? Maybe she can get a job at the DMV.
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August 2018 by Madelyn Clare Powell
Kroger has put me in severe medical distress, several times. For example: rhey claim that my aetna part D name brand preventative inhaler, which I have done my best to resolve since June 21, when I was told it would be filled- they claim to have texted me requires a P.A, but did not. On June 30th when I was able to get to the store I was lied to by the pharmacist on duty. It still has not been handled by them. Though, of course, I could have paid over 200$, cash, which she