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November 2023 by Sandi K.
There is a recall of Honda Civic Sport & my wife & I are going thru physical issues @ this time & could not get to Athens to fix things that were wrong in the service dept. We paid 3o grand for this car in March2023 & they now want us to just go away. There is zero humanity with Phil Hughes in Athens. & if I could just get our money back, because the are really not worth 1 red cent for their attitude & non caring. After you buy a car from Phil Hughes honda is when they show their true self.
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October 2023 by Laura B.
While looking for a new pilot we were told at Phil Hughes that all production of new pilots was stopped due to the auto strike. We soon found out that was not true and was a lie told to pressure us into making a decision. I do not appreciate being manipulated and I would not recommend this dealership.
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June 2023 by Google user
this place at first i thought was an amazing dealership but after trying to register my car they lost the title paperwork, and overcharged me 600 plus dollars. they aren’t the most respectful when you try and take care of a problem.
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April 2023 by Jamila D.
WORST CAR BUYING EXPERIENCE EVER!!! As a former car saleswoman I am pretty familiar with how this process works and gave this dealership multiple chances to make good on this deal. Around March 15th, 2023 purchased a 2016 Chevy Tahoe, which will probably be back up on their website soon, just in time for spring break travels so we thought. Just shy of a week after purchase we returned the vehicle due to what we later found out to be transmission issues. They utilized the warranty they provided with purchase to pay for the transmission but tried to tell our family we have to pay for fluids and a deductible. As if this was a courtesy to us. As we anticipated fitting our family in our brand new tahoe we were first put in a honda accord to travel in. But that was after the service manager threaten to have my husband arrested if we drove their vehicle out of state. Since their service department inspected the vehicle multiple times and could not determine the issue, it was sent to a chevy dealer. This confirmed the bad transmission. We requested Chevy complete the transmission replacement as their service department could not even find the issue, but they refused that as well. My husband and I were patient and apprehensive at the sametime but we were reassured that the service department was well trained and equipped to handle a chevrolet vehicle. They then placed us in a Honda Passport to "accommodate us"!! Still just patiently waiting to enjoy the vehicle I purchased and searched for quite some time. When we finally took possession again on April 13th, 2023- the very next day while driving on the highway, the vehicle began spewing out fluids and shaking almost uncontrollably. This was the last straw for my family. I contacted the ASM Armando, and explained that we wanted to roll this deal back, I was told a contract was a contract and he would call me right back. Days later I received an email from a finance manager requesting payoff etc etc....Fast forward to yesterday when I spoke with Armando regarding signing the final paper work to return this vehicle back, he assured me that I would be able to also retrieve my funds given to them as down pymt as long as I arrived to the dealership before 4pm. Another lie and deceptive phone call, as he was only concerned about getting the loaner vehicle back as if I would risk my life, freedom, etc. over a honda passport. When I was in route to the dealership this morning and gave a courtesy call that I was 45 minutes away, he then wanted to "let me know the process" that they would be mailing my funds because they have to wait for the transaction to clear. I've never felt so violated and betrayed by a company. And everytime I requested to speak with the GM, he wasn't available or it was no use because he would just tell Armondo to handle it. My family was inconvenienced as we have had to make multiple trips to Athens ,as we are residents of Covington, Ga. My family was threatened with insinuations of calling law enforcement on two different occasions as if we had done something to question their trust in us when it was the other way around. My family is back at the drawing board looking for another vehicle, yet needing a breather after this horrific experience. Sales people seemed to be great and service advisor Joanna wasn't bad either, I know she was just doing what she was told from the top. But the leaders are deceptive.
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August 2022 by Bill M.
10 AM Saturday eight 622. Worst I have ever seen in a dealership. Employees could care less and don't know their product. Receptionist playing on phone and couldn't help? I guess we won't be buying a car at Phil Hughes. Off to another dealership.
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July 2022 by Dakotadarkwolf
Very friendly, eager to help in anyway! These are the type of people who will shake your hand, whether it's covered in dirt and oil after trying to fix a Lemmon!
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June 2022 by Bennie Tillman Jr.
So first of all, everyone is treated with respect-the people who work there are professional, butfriendly at the same time-the level of service I received was top notch-shout out to the three representatives who assisted me and the shuttle driver they all were awesome, anytime I need any service, I know where to go........ thanks
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June 2022 by Jim Burke
Great, Customer focused. Service team. A particular shout out to Service Advisor Trent. Thanks for taking care of an out of town Honda owner.
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February 2022 by Mitchell D.
Stealership as is normal in all of the car sale industry. You have all the great sales people but the second you meet the finance guy that all falls apart. Phil Hughes Honda had the opportunity to get all my family's future Honda business but instead all they did was take advantage of a misinformed customer by pushing an over priced worthless extended warranty on them. This company has confirmed to me that their industry needs to die a painful but needed death. It's not the free market when laws keep you in business and keep the customer away from the supplier. I look forward to the day deregulation kills the model of these stealerships and allows direct purchases from the manufacturer. In the future I will NEVER bring one of my family members here to Phil Hughes again. Congrats on this being your one and only sale I bring to you. Next time I get a recommendation in my personal business I'll definitely follow your example by telling them the person who they are with and recommended me is wrong. Thank you for belittling your customer and creating strife in their household. You have confirmed today that Tesla's system works, I will do all in my power to lobby our government to open up the industry, and I look forward to the day of closed dealerships.
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February 2022 by Ryan Terrell
Such fantastic staff and crew. I have never been disappointed with my visit. I just wish they could work/service all of my vehicles. They are THE MOST helpful and informative dealership I've ever had experience with. I really enjoy my visits.
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December 2021 by TimP Almy
Rebekah E. is incredible.She is a Service Advisor, who was friendly, professional & patient with us dealing with battery issues on a 2020 Pilot
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November 2021 by Cb B.
Great dealership! The people are very interested in providing excellent customer service.
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June 2021 by Lawonda Waller
You guys at Honda up there you guys really handled your business I've never seen a company that actually on it give you very good very very good customer service I really enjoyed that I was out of Towner so to see that you guys handle my cousin's car the way that you did I really appreciate it because she was trying to make sure that I had enjoyed my trip and that we drove safely so again you guys I thank you guys for handling your business and doing what you had to do to get us in and out thank you again that's coming from Cincinnati Ohio
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May 2021 by Laura Heilman
Fast and easy to drop off auto and use the shuttle service. Everything that needed to be done was explained in a way that was easy to understand. I appreciate the customer service level and dedication to excellent customer care. A shout out to Trent, Noelle (hope I spelled that correctly) and Steve in the service department for making me feel welcome and valued as a person as well as a customer.
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March 2021 by Julia Yearout
I went in for an oil change and they were so nice! Very quick and efficient. They told me some things they recommended me get fixed but weren't pushy about it which I appreciate! Definitely my new favorite place to get work done on my car!
