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September 2023 by Eric Vowell
Had to Sunday certified package letter that is overnight. Staff was helpful in making sure the process went smoothly. Cost for shipping a letter overnight I thought was a little high but what is an expensive these days? Definitely got the job done in a timely fashion and appreciated their help
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September 2023 by Micah Feazell
Absolutely unacceptable level of service. My package is 11 days late and FedEx resolution team can't even get this location to pick up the phone so that we can get an update on why my package has been delayed for over a week. And of course there's no direct number to be able to call the location directly.
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September 2023 by Raven Knight
Worthless, had package sent 2nd day and 5 days later still no delivery.Tracking shows driver not even working 8hrs before going back to terminal.Worthless, perfect example of FedEx Express
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September 2023 by L E.
The absolute rudest service I’ve encountered. I work customer service and I understand how it is sometimes, but if you’re rude to customers for absolutely no reason, there’s no excuse, you’re just a horrible person. Do better, FedEx.
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September 2023 by Carson O'Neal
Informed me my package would be delivered a day early. I set my workplace as my delivery location though so I had to drive 40 minutes to work to receive the package. Monitored the door and online tracker like a hawk when suddenly it informed me my package couldn’t be delivered because the driver tried and no one was there to sign. This is a blatant lie and no attempt was ever made. Instead of trying again mere minutes after I made a redelivery request and the driver was still miles away I was informed that I had to wait until the next business day. This is unacceptable. I wasted my time and money to receive this package and your driver couldn’t even try.
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September 2023 by John McAbee
Last 4 deliveries were late. 1 next day pkg took 10 days to recieve. 2 others took 2 days. This last pkg was suppose to be here today. Tracks to the truck out for delivery and then back to the building at 2:30 pm with a delay. Every pkg has made it to the athens bldg on time, then who knows what happens to it. Of you have a choice on who delivers your pkg, do not choose FedEx. I will always ask now and if it is FedEx, I will cancel my purchase.
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September 2023 by John Edmondson
Like others have said, there is a real problem with management and Fedex in Athens getting packages to customers on time. This is not the 1st time I have had a problem. I paid for 2-day shipping last Friday. It is now a week later and I am still waiting on the package. There is no good way to contact them and get any kind of support. They only have excuses when you get a customer service representative and there was no way to get a supervisor or manager on the phone.
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September 2023 by Payton Peters
Have been waiting on package since Friday that was overnighted for Saturday. No package it’s Monday. Talk to someone on phone & they said I can go pick up. I drive all the way there & the rude lady said it’s locked up and they can’t give it to me. I really needed this package & drove all the way here just to be told that. Sorry excuse! You have my package give it to me!
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August 2023 by Robin Perrotta
Since we have moved in the last year thus hub that services my address is absolutely horrible!! I have complained about the route driver as I had him on video 3 tines throwing our packages to the front door then left one in middle of the driveway. Now here we are another package not delivered on time today. Called and spoke to someone there and said I could come pick it up since they screwed up and did t scan to put on the delivery truck. I asked for a call from from the route Mgr and never heard anything from them They worst customer service I have experienced .
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July 2023 by Bruce Miller
FedEx Ground is too lousy to even mention their location here on Google . One of the worst, most incompetent, poorly managed, business I have ever dealt with. Made an online purchase with a third party. About 10 days later come home in evening with a FedEx door tag stuck on. Contacted the online helpline (no live customer service # was given,) and left a message giving times I would be home in 4 hour windows. Next morning nothing . Come home to another door tag lying on the ground. I sign for acceptance and TAPE it on the door. 3 days later I remove it and take it to the only FedEx office that I am aware of and where I have picked up items before. Agent looks at tag and says OH no. This is FedEx ground on Olympic Drive. I go home and now there is another door tag. It does not give the address of where to pick up or even state that it is available. On my way to Olympic Drive I get phone call from FedEx ground and she says she has package at Olympic Drive. Get to the address and there is not any sign or address indicator. I see a FedEx truck coming from side street and lo and behold down that side street is a facility that has a bunch of FedEx trucks. I park and walk towards building but there is a 10 ft. High fence . I find a locked gate with an intercom button. Give the agent the tag # and 5 minutes later I get the package passed to me through a locked gate. Never do business with these bumbling, unorganized folks. Use the Post Office. At least you can talk to a real person there.
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July 2023 by Tony Perez
How is this FedEx facility even still in business is beyond me they continue to loose my packages and or deliver half my packages and customer service is terrible they never resolve anything how is this place still in business is beyond me ridiculous corporate needs to get envoled here ASAP
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July 2023 by Jamie Ivester
Overnight shipping always gets delayed. Call to ask to pick it up and they set it up… then it’s out for delivery when you go to pick up. Bad customer service system shows you’ll get it when you get it regardless of the service paid for.
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June 2023 by Maurice Walker
If I could give this place a zero I would. I paid for express shipment here we are 4 days later no package. Drove to this location where my package is. And they won’t give it to me because it’s in a “bin” not open till Monday. The lady showed no concern at all. I am very upset about this matter. And will be reaching out to whoever. This is unacceptable. Especially when I package is at this location.
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May 2023 by Gobstopper Chicken
This came up in a search for Kinkos, this ain't no Kinkos. FYI it's a fedex shipping center only.
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April 2023 by alice davis
Athens fed ex is the worst service I’ve ever come across. The have delayed my delivery because they couldn’t find my package 3 times. I’m going to stop ordering from Walmart because they use Fed ex. The packages make it to the Athens Ga office and it just stays there. This package has been out for delivery since Saturday. The driver came to bring it but it wasn’t on his truck. Now the only info is that the package is on the truck. Total incompetence.
