-
November 2023 by Concerned O.
After reading the reviews, I see that apparently Estes-Express really doesn't give a hoot about your experience.Absolutely worse delivery experience that I have had. First the customer service as far as notification is terrible. First received notification from Lowes last . week that the expected delivery was 11/15 and would be delivered by Estes. Estes delivery date was 11/17 - 11/22. On Tuesday the website stated 2 stops away at 11:00 am. I finally called at 4:00ish and was told it would be here by 5:00. At 6:00 still no delivery so I called again. This time was told that the truck had broken down and it would be delivered on Wednesday. At no time did anyone ever call, email or text me any updates. So Wednesday gets here, never heard from Estes at all,so about 9:00 I called the customer service number. Spoke to a very nice lady who assured me that I would be notified . The website first stated delivery at 11:45, then 1:43, then 3:45. I did nt receive any notification at all. To top it off, when the truck finally showed up around 4:15, the driver was afraid to come down my drive way. He refused to deliver the packages to the door. Now mind you I have a completely gravel driveway that is frequently used by UPS, Federal Express, Furniture delivery trucks, and even the gas truck. Apparently not only is the customer service poor, but the drivers apparently don't know how to drive either. For Estes if I could give a rating on base on my experience, it would be a -10.....as low as you can go.
-
October 2023 by Nicolas H.
They lied to say their delivery truck won't fit down my road. My next door neighbor drives an 18 wheeler. Driver lied to get out of work early. Can't depend on their delivery or honesty.
-
October 2023 by k m.
horrible service, can't reach anyone regarding my tile from Home Depot for 2 weeks, then they had an "outage" and can't email or call to reach the company and Home Depot is useless and will not assist and charged full price, no one knows where order is. unbelievable, why is home depot using this company, they are just as bad.
-
October 2023 by Amy Yanora
Ordered a Ping Pong table from Cornilleau America and Estes shipping was the freight Company. The table came on a pallet and secured professionally. We were notified the day before the truck came and called by the driver, before he arrived. Exceptional service and polite driver.
-
October 2023 by Valerie R.
Can't even reach this company to schedule my delivery, all of the numbers listed for them don't work, how do you run a company without valid phone numbers?
-
September 2023 by Joey V.
I arrived home from work to find my new 10x14 white-ish area rug dropped in my front yard. The packaging was torn, exposing the rug, which allowed some sort of grease to stain it in multiple locations. It was obvious and, after watching my cameras, most likely came from the way it was dragged from the truck. A very expensive rug/ruined rug. Utterly atrocious.
-
August 2023 by Stephanie Menard
Estes has always been a reliable carrier for us. They are always on time for pick up and sometimes deliver early to our customers, which in our industry is a wonderful thing! Thank-you!
-
August 2023 by Karl Schumann
Ours was a very challenging drop off location and the team worked with us to identify the best possible solution. We really appreciate the flexibility.
-
July 2023 by Brandon A.
Estes Express? Wow that's a joke! My mother ordered a couch from Home Depot on 07/10/23... it is 07/28/23 and Estes Express in Memphis STILL hasn't delivered it, every time we call they have some dumbass excuse, not to mention the 3 times they've attempted to deliver it they put it on a 50 foot truck that won't fit under a train trussel 3 TIMES!!! You would think they would have learned after the first attempt.
-
July 2023 by Cyndi Marinelli
Very poor experience with this shipper. I received an email from the vendor i purchased product from, indicating that Estes would be contacting me to setup an appointment. When I didn't hear from them by the date it was supposed be delivered, I was told it would be another couple of days and they would call me. Instead, I receive a text message the next day that an appointment was setup and it was out for delivery. No appointment was ever scheduled, and no one was at the house to receive it. Then I was told that someone would be there the next day Saturday (no choice if this worked for me, but because items were loaded on the trailer). I wait the full day - 8-5pm and no one turns up. Then after I leave, product is left outside without my signature. Online the status still says 'out for delivery'. When I called to discuss these issues, no one ever apologized and was just very 'matter of fact' as to what happened. Poor experience, poor customer service. Would highly recommend you use someone else if possible.
-
July 2023 by Sue W.
I would have given five stars if the deliver management department had got my shipment to me on the day my appointment was scheduled for, they did not even call and tell me it would not be delivered as scheduled. However the following day my shipment arrived and Matt and George did an awesome job of placing it where I wanted it despite the location and an uphill gravel driveway.
-
June 2023 by Thomas Whitehead
Fast, on time delivery and friendly driver that was helpful in getting products safely unloaded.
-
February 2023 by Dmitriy K.
Awful service!!!I will never recommend this service to anyone!I use this service for the third time and third tine the goods arrived broken!!!
-
January 2023 by Jon P.
Never again. They lost one of three crates for a $25,000 green house. The crate is 14' long and not a tiny parcel. It was shipped on November 16th, 2022 and as of today January 5th they can't find it. One of the other wooden crates was damaged and punctured with what looks like a fork lift. How can you lose something that large?
-
January 2023 by Patrick K.
Lowe's utilizes Estes and the service is terrible. Their Final Mile service delivered the wrong item after waiting 12 days since the item arrived at the local Estes facility. Now they cannot get me an answer to where the correct item is. I will never order anything requiring freight delivery again. Estes is total garbage.
