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August 2024 by Aaron Thomas
Classic collision did a great job with my car. My vehicle was pretty banged up, classic collision acted fast. They communicated all updates and called before adding additional charges. The staff was great and they got the job done efficiently and in a timely manner. I have zero negative feedback
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May 2024 by Adrienne K
In my opinion!
They have a guy who is the problem solver fixer when things go wrong. Should be an unnecessary job if a shop was any good. I fought with them for 8mo about so many issues with the job they did. I was basically told I was delusional about issues I had. The "fixer" came in way to late. I went and got the problems solved elsewhere. My car drove just like the day I bought it, the other shop fixed it properly! I do not recommend Classic Collision. In my opinion, I felt as if, I was treated poorly. I do NOT recommend Classic Collision. In my opinion, they don't focus on the details and deny poor work and deny actual problems that they didn't fix or fixed wrong.
5/8/24 Response to Classic Collision's response to my initial review:
I'd be happy to talk with a manager. FYI, I can't respond to your response. I hope I get a call. Ty
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February 2024 by George Turner
I highly recommend Classic Collision
They do quality work!
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February 2024 by Rafael DeBarros
Everyone here is nice to talk to. Nobody said a rude word to me. However they managed to completely waste my time.
There booked out for over a month. So I scheduled a date with them. After about 10 days I call to ask if they can handle electrical work on my vehicle. Mind you, this is and insurance claim due to a fender bender. They could not even find my in the system. So they would have to push me out another 2 weeks... I'm going somewhere else at this point. Found another shop that could get me in a week.
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January 2024 by Nick Singleton
I have used Classic Collision twice now. Both times I received good service and quality work.
Both repairs took a little longer than expected, but they are a busy shop. I would rather them take the extra couple of days and ensure that the vehicle is taken care of completely. I would recommend this shop to anyone searching!
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October 2023 by Davina Barnes
Very disappointed in the quality of the finished product. In the beginning I made a point of having a conversation about aftermarket parts and stating that if they do not fit the car "Do not put them on. Let me know and I will battle my insurance company". The new front bumper does not line up perfectly with the existing body, there is paint sagging on the edges of the new painted bumper and the new flares over tires are not flush because the bumper is not flush. It makes the flare look wavey. The passenger side door does not open cleanly. The passenger side front bumper is what received damage and now the passenger side door scraps the fender piece when opening or closing. I drove my vehicle to Classic on Aug 3 to begin repairs. They communicated and my car repair time frame was very good. But Classic has agreed to correct the repairs that were subpar but communication is now spotty and I am still waiting for a definite repair date. I hope for a better outcome this time around and excellent repair work.
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October 2023 by T Brock
Classic Collision in Athens was a great choice for our repairs. Unlike another collision shop in Madison, this place was upfront and very responsive. We would highly recommend Classic Collision of Athens.
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September 2023 by Alicia Thomas
Recently visited Classic Collision and they proved me with excellent customer service via phone and in person. In addition, they got the job done quickly and I did not feel rushed even though I came in close to closing. Thank you!
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September 2023 by Lisa Gibson
They couldn't help me with my situation
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September 2023 by Carlos Freeman
Great service. Kept me well informed.
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July 2023 by Kay Bullock
I was involved in an accident and needed to have my car repaired. After reading online reviews for several body repair shops in my area I called Classic Collision. I was told to bring a copy of the insurance company's estimate and leave it with them. But when they saw the name of the insurance company they told me that they no longer do business with them. I was so disappointed. The young woman at the reception desk was so nice and polite. She explained a lot of insurance business protocols to me that I was unaware of from my lack of experience. None of it was good news for me in my situation but I understand a lot more about automobile insurance coverage now. I appreciate her kindness to me.
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April 2023 by Kelsey Fredriksen
Straight-up honest, communicative, and downright decent folks! My car looked and drove perfectly afterward. Thank you, guys!
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February 2023 by Candida Crooms
Great customer service. I dropped my car off today and this is what it looks like. I hope you can see it I hit a deer. I will update you on the finished look once they get threw with it.
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February 2023 by Rick Ingram
Not good. I am still waiting for the repair to be completed and it has been 3 months. I call and they say they need to get one more part and will call right back. They never call.
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January 2023 by Giles Moree
Friendly staff. Work looked great. Did in 3 weeks what other body shops took 8 months and never got done. Would recommend to anyone that needed body work done. Keep you updated the whole process and answer any questions that I had
