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“Great employees. Usually pretty quick getting in and out. Tried to give me a dirty car once but recognized it once I pointed it out, agreed it wasn’t in good shape, and got me a replacement quickly.”
“I was very pleased once I actually received my vehicle. My ride was clean and the car drove smoothly and safely. Getting the vehicle was a bit of a hassle, because of Athens game day, which I would've been more understanding of if i was treated kindly and with respect. The staff was very sharp with me, and assured me that I was the one who made a mistake, and it wasn’t to blame on their lack of cars at the time.
I received a phone call saying “we should be able to get you rolling by today around 12:30” maybe I misunderstood, but I came in that day, a little closer to 12:00 to be fair, and there were not only no cars in the lot, but I was told that I didn’t receive that phone call at all, and they wouldn’t have cars until tomorrow. Obviously, the staff was stressed. I think in high stress situations, kindness and respect towards your customer, and LISTENING, even when they’re a younger individual, is very very essential to a good review and customer satisfaction.
The situation was solved by the next day, and I was pleased with the rest of my experience.”
8:30AM - 5PM
315 Whitehead Rd, Athens
Car Rental
“I can’t put into words how amazing this company is! It’s family owned and you can feel the warmth and joy that they have for their customers. They made me feel welcomed and appreciated immediately. I knew I was going to be taken care of. I met the owner and the entire family. They care and love veterans like myself. The service they did for me, I was expecting them to charge me a lot, understandably. However, when I saw the invoice, it was so reasonable! When I asked why, they said it’s because they care for their customers! They are incredible people! Whatever you do, this should be the only place you go for accessible vehicle repair and mobility equipment! I drove an hour and will do so each time!”
“I'm certain you can relate. I loathe having my car repaired, and loathe having to rent a car while it's being fixed. That said, my experience with Hertz at its Athens Chevrolet location (4110 Atlanta Highway) was - against all odds - extremely pleasant. Thank you Debra Wood, Senior Service Rep, for being kind, efficient, welcoming and understanding of this stressed-out customer. :-)”
“I had a unique and complicated situation and needed to change cars mid-rental, and they were extremely helpful. The process was quick and simple. They even spotted an error that has been made in my reservation and corrected it. Awesome customer service.”
“I had a good experience, my personally. The truck was there upon my arrival (even though I came a day late)
I just hate gassing those things but good customer service, otherwise!”
7:30AM - 5:30PM
1870 W Broad St, Athens
Car Rental
“My experience was pretty great with them. Besides the first car that they tried to give me. Had wire showing through on the tire. And their excuse was they didn't have time to check it. I was fixing to drive 6 hours in that vehicle. I think they need to make time to check the tires but i loved my free upgrade.”
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“Thank you Chandler Stanton of Heyward Allen Toyota! If you are looking to buy, come see Chandler! You will be very happy! He is the BEST!! Chandler made the process easy. I was not looking forward to the buying process. The last time I bought a car was 20 years ago and it was not an easy process. Chandler had us in and out of the dealer within 3 hours. We had to wait a little bit on the finance department as they were busy. I would recommend Chandler to everyone!! Go see him!!”