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November 2023 by Rajanee Williams
The woman with the red/orange hair that works there is EXTREMELY RUDE! Her attitude once I walked through the door was disgusting, no kind manner , no greeting , just ATTITUDE, . Then says they close at 12 although the site says 1:30. I
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October 2023 by Quinn Humphreys
Thanks to Julie for helping us out when we left our house keys in the car! Lovely service from Lyn and the team, we really enjoyed our week in the Mustang!
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October 2023 by Robert L.
As many have said before, if I could give zero or negative stars, I would. I was confirmed online, a rental to be available for me at 8:00 AM on 10/26/2023 for pickup. My daughter picked me up at 7:45 AM to go pick it up. At 7:58 AM Budget Rental calls me to inform me that my rental is not available. They are having to pull cars from Atlanta to meet their needs. My rental was to be a one way rental to drop off at the Daytona Airport. I had to be there by 3:00 PM, which is very tight. They said that they would have a car available around 10:30 AM. I started calling at 10:30 AM. No one would answer and the call would roll over to a national call center. They could not do anything. They could not even contact the Athens Budget location, which makes no sense to me. I was told by the call center that their system said that a car would be available for me at 12:00 noon. Too Late! Finally I drove my car up there to get some information and, whoever the lady was behind the counter, was "give me your driver's license and I will get you a car. I started to tell her that I had to drive up there to talk to someone and before I finished, she repeated give me your driver's license and I will get your car. Again, I wanted to tell her that I couldn't drive 2 cars home, but she wouldn't listen. I told her to cancel it and she very quickly said, OK. That was it! No customer service approach at all. In business before I retired I have rented hundreds of cars and literally this was a first. It is also a last for Budget National Rent a Car.
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September 2023 by Michi Bechteler
I can only advise against this car service. Originally, we had two cars pre-ordered and also already paid via our credit cards!!! First, the lady at the front desk said that the cars have an hour delay. Then the very unfriendly lady told us that we would get only one of the two cars on that day (agreed to the contract) and the next day only the other. After a long back and forth, we finally got two cars 3 hours later than planned. The two ladies at the reception were very unfriendly and seemed very annoyed. When the car was handed over to us, no record is kept of any pre-existing damage or defects. Afterwards, we were surprisingly charged 50 dollars in addition from our credit card for unknown reasons - without any notification like an email or phone call! Unbelievable! This is the worst service and customer contact I have experienced for a long time! Very sad!
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September 2023 by Deion Rainey
I had a good experience, my personally. The truck was there upon my arrival (even though I came a day late)I just hate gassing those things but good customer service, otherwise!
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August 2023 by Sydney Moss
The car was nice but overall will NOT be using them again. We had left from our vacation home early in the morning to make it back before the time we were suppose to be there. We encountered so much traffic and blocks that we had to call them to let them know we would not make it. Never were able to contact an actual employee and when we let them know we were sorry but couldn’t make it they charged us twice for a late fee and then when we dropped the car off we payed more for that extra day than the hold fee and rest of the payment when we picked up the car
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August 2023 by austin daniel
I greatly appreciate the great service I got. I needed a bigger car than the one I own on short notice. They went above and beyond to make sure I was taken care of from the time I called, to the time I returned the car. Highly recommend.
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August 2023 by J G
Wish I Could give a ZERODo not and I repeat Do Not use your money for a rental at Budget Unless you can touch and smell the inside of the car. THEY WILL TAKE YOUR MONEY ONLINE WITH NO VEHICLE ON THE LOT OR AVAILABLE. THEY LIE LIE AND LIE JUST TO GET YOUR MONEY. YOU WILL not get it back until 3-10 business days. Believe the reviews this place is unprofessional. It didn't take 3 to 10 business days for me to pay you. Now my money is tied up. Mind you as I was there 2 other people walked up with the same story. Our money was taken online with NO VEHICLE we RENTED. Seem like a huge Scam to me. Something needs to be done or this place should be SHUT DOWN. I ASKED 4 TIMES Are you sure this car is on the lot. I was told yes. All your plans and events will have to be cancelled.
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August 2023 by Leonard S.
Lynn at Budget Car rental goes above and beyond each time I need a rental vehicle. She ensures accurate communication, adequate space needed if it is a family trip or makes certain it is professional for work trips. My latest trip prompted me to write a review so that she gets the credit due. No other rental agency gets my business in Athens, GA.
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July 2023 by Sarah C.
Prepaid for a car. Got here and no availability Told to call the 800 number for a refund. So frustrating.
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July 2023 by J G.
Do not and I repeat Do Not use your money for a rental at Budget Unless you can touch and smell the inside of the car. THEY WILL TAKE YOUR MONEY ONLINE WITH NO VEHICLE ON THE LOT OR AVAILABLE. THEY LIE LIE AND LIE JUST TO GET YOUR MONEY. YOU WILL not get it back until 3-10 business days. Believe the reviews this place is unprofessional. It didn't take 3 to 10 business days for me to pay you. Now my money is tied up. Mind you as I was there 2 other people walked up with the same story. Our money was taken online with NO VEHICLE we RENTED. Seem like a huge Scam to me. Something needs to be done or this place should be SHUT DOWN. I ASKED 4 TIMES Are you sure this car is on the lot. I was told yes. All your plans and events will have to be cancelled.
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July 2023 by Jessica Hill
I am highly impressed with the staff and the whole rental experience I received while at this location. While waiting in line I witnessed a lady be very rude to the staff due to her credit card declining, and not having a valid license on her. The manager was very nice about it, and continued being nice all while being cussed out for things outside of her control. You can also tell the manager really works hard to keep up with incoming and out going rentals despite appearing to be understaffed. The car was clean, my rate was great, and I would recommend this location to anyone!
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July 2023 by J Lynn
AVOID THIS PLACE, pay a tiny bit more to rent from Enterprise & save your sanity. Prepaid weeks ago for a van, drove across town to pick it up, it wasn’t there. She said she’d call when it arrived, around 11:45. Didn’t realize they closed at noon. Waited for the call, she never called. Drove back, just in case—since they never answer the phone, and got there at 12:15. Some guys from Avis were in the lot looking unsure what to do since they’d just driven the van from Atlanta. Since no one was there and they couldn’t get a hold of anyone, they drove off with it. Pretty much what I was expecting after reading the reviews of this location last night, out of curiosity. Also we’d tried to call at 9 this morning to confirm everything, but THEY NEVER ANSWER THEIR PHONES. I don’t know how this place is still open.
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July 2023 by Felicia S.
This particular Budget Car Rental location in Athens Georgia is VERY VERY VERY UNPROFESSIONAL!! First of all I made this reservation 2 weeks in advance. Secondly The customer service lady named Lynn informed me at 8:00 am THE MORNING of my reservation date and time that they were waiting on cars to come back in from Atlanta. She told me to give them an hour which would be 9:00 am; by 10:30 am after I DIDN'T receive a call I went to the rental car company only to be informed that the cars would be there the next day (Sunday) I had to be in South Carolina by 5:00 the day of my reservation (Saturday)!!! I told her I couldn't wait that long and asked her why didn't she call me as promised and she claimed she was just told; which I think was a lie. I told her that was messed up and to cancel my reservation and I will NEVER rent or recommend this Budget Car Rental to any one. I had to go to Enterprise and they were very professional, courteous and helpful. Do yourself a favor and go elsewhere, DO NOT RENT FROM BUDGET CAR RENTAL IN ATHENS GEORGIA!
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July 2023 by Jazzy Jay
Terribly rude staff. Was told that I could not make a reservation there because I had to cancel my initial reservation due to me leaving the credit card at home. Once I got on the phone they informed me that I could reserve at the desk. Staff was clearly treating me as if they did not want us there. Honestly if you can please pick up somewhere elseeeee!!!