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May 2024 by Khadijah Whitehead
Because I can never get the help I need and I’m really in need of some help
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March 2024 by Joseph Rumely
These people haven't been to my Bank of America in Athens, GA. More than enough help, short lines, always someone to assist you.
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February 2024 by D F (DD)
Saw Christina today and she was so helpful! She was very personable and helpful with my mother and her account. I highly recommend this bank!
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February 2024 by A M.
Vanessa made my day awesome with her worndeful customer care. I really appreciate her and her piers. It was a friendly environment and I got what I needed done extremely fast. Thank you very much for making my day special. I hope your day is special too!!
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January 2024 by Francesca Price
I’m not sure why there are so many negative reviews here! As of Jan 2024, I had a wonderful experience. The line was long as it was first thing in the morning, but a staff member checked in with each person in line to direct them to the correct places and the line moved quickly. I was doing a domestic wire transfer and had excellent service from Christen. I was in and out in less than 30 minutes!
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June 2023 by Morgan Robinson
I wish I could give this branch 0 stars. Despite this location having several drive through lanes, the drive through is permanently closed. They do not put envelopes in the over night drop box because ‘not many people use it’, you think? Maybe if there were envelopes available, more people would use it. You walk inside and there is ONE teller handling personal checking. Then ONE teller handling business clients. If there is a long line for the one personal checking teller, good luck getting assistance from anyone else. Workers will huddle around talking amongst themselves and the business client teller tries not to make eye contact with any patrons waiting in the long personal checking line. The last time I was in there, I just called out to the business teller to see if she could assist because I was pressed for time, she begrudgingly did. And lo! She was able to take loan payment!
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June 2023 by Susan Fetsch (Crickett)
She knew just what i needed to do and helped me with it, i was in and put in minute's
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June 2023 by Sa J
Had the pleasure of Bianca helping us open additional accounts and she was extremely helpful and friendly! Thank you for the exceptional service!!
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May 2023 by Sasa J
Had the pleasure of Bianca helping us open additional accounts and she was extremely helpful and friendly! Thank you for the exceptional service!!
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May 2023 by Xtcera Zirco Pucks & Dental Lab
Very happy banking experience. I took the lunch break to visit the bank to do a international wire transfer. It was Tuesday and I arrived around 11:45. There are only a few customers in the lobby and I was promptly approached by a staff and helped me scan my debit card for queuing registration. As soon as I sat in the lobby for waiting another staff called me to my service. She is very amicable, expertly went through all the paperwork and computer work needed, done the high value business fund transfer swiftly. It was 12:10 when I get out of the lobby and I was just in time to drove back to my office for my busy afternoon work. Thanks to their expertise and efficiency. BOA is always my bank and the branch is my branch.
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April 2023 by Herbert Zhao, Zircotech LLC
Very fast, professional and amicable lobby service. I visited on April 11 2023 at noon 11:30 and made wire transfer right away without wait.
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April 2023 by Xtcera Dental Zirconia Pucks
Very happy banking experience. I took the lunch break to visit the bank to do a international wire transfer. It was Tuesday and I arrived around 11:45. There are only a few customers in the lobby and I was promptly approached by a staff and helped me scan my debit card for queuing registration. As soon as I sat in the lobby for waiting another staff called me to my service. She is very amicable, expertly went through all the paperwork and computer work needed, done the high value business fund transfer swiftly. It was 12:10 when I get out of the lobby and I was just in time to drove back to my office for my busy afternoon work. Thanks to their expertise and efficiency. BOA is always my bank and the branch is my branch.
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March 2023 by Buck Roth
The low mark is due to Bank of America falsely advertising drive through banking when all lanes are now permanently closed with only one lane to access an ATM. as a disabled person, i specifucally sought this particular beanch out after reading the site specific information provided to Google by Bank of America. This is tantamount to false advertising and there should be consequences for misleading the public who try to do their sue diligence. This is not a small thing.On the positive side, I must note that the insude tellers and bank officers were sympathetic, polite and professional. I would have rated that part of the experience as a 5 star experience.
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August 2022 by Rebekah Williams
My wallet was stolen at my gym and inside of it was both my BofA credit and debit card, my license and my capital one credit card. I informed my gym that my wallet was missing but, nothing ever turned up. I used BofA’s mobile app to lock both cards. Shortly thereafter I started getting notices of unusual activity on both my credit and debit cards. I utilized the mobile app again and reported the cards as stolen, I marked charges as unauthorized and I requested new cards to be mailed…but new cards never came and the unauthorized charges kept coming. My debit card has MULTIPLE transactions from South Africa and London, there are charges out of state, and money being sent through cash app to individuals that I DO NOT KNOW . I started receiving packages, here and there, from places I had not shopped; I contacted vendors informing them of the fraudulent purchases yet, they refused to work with me and pointed me back towards my financial institution. I returned the items anyway AND I STILL HAVE NOT BEEN REFUNDED. I called BofA MULTIPLE times to get the matter straightened out; I spoke with agents who were uneducated by telling me that they could see claims in progress and that they would handle both my credit and debit card issues. However, I had to call back because I still hadn’t received a new debit card and I was told that was because nothing had ever been filed. I have done research on some of the charges. What transactions aren’t overseas are EXCESSIVE and clearly FRAUDULENT. There are transactions for illegal weight loss drugs, purchases overseas, transactions to store I don’t have an account with. Transactions were made repetitively and BofA is playing the coward; they refuse to give me back my money! They are telling me that I made these charges and/or I’m responsible because the transactions have my address on it when the reason for that is because THEY ALSO HAVE MY LICENSE. I have filed a police report and I had to buy a new license. BofA needs to stand behind their customers, someone has stolen over $6000 and I want my money back!! This is negligent; I chose BofA because I thought they had heart, morals and stood up for their customers. Instead all BofA has done is run my name into the ground and mock me by letting someone(s) get away with stealing ALL OF MY MONEY. I’m ready to close all my accounts and go back to a neighborhood bank that I can trust and count on to have my back!In addition to my previous complaints regarding fraudulent unauthorized transactions on my credit and debit cards with BofA; I was also informed that on July 5th, 2022 someone tried to open up a new BofA credit card in my name. I was informed of this when I called in one of the times regarding the unauthorized transactions. I was told the application had been denied and that they would mark it as fraudulent. So, it is VERY DISTURBING to know that despite BofA being aware of all of the fraudulent transactions plus a fraudulent credit card application that Bank of America is trying to pin the responsibility of these actions on me, I am the victim. My credit, debit and identity have been compromised.
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July 2022 by Tonya Hendricks
Bank of America is the worst Bank customer service is very bad really bad if I had a black own bank close to me that's where I would be
