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January 2024 by Francois Champagne
I have a new car with about 20,000 miles. The check engine light came on and I brought it in to get checked. They told me I would need to leave the car there for a week before they would even check the engine code, that it would be a few days after that before they would give a diagnostic, and a few weeks after that before they could fix anything. They absolutely refused to give me a loaner car or make any accommodation. I told them that leaving me stranded for three weeks or more was as good as not having a warranty at all but they didn't care. I took the car to a private mechanic and they diagnosed and fixed what turned out to be a minor issue in literally 5 minutes. I really needed help today, and Athens Ford refused to honor any of the promises that were made when I bought the car and just told me to pound sand.
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January 2024 by Timothy Chester
I have nothing but praise for the service team at Athens Ford. They are courteous, customer, oriented, transparent about options, and they consistently go above and beyond in my view. People like Lisa and Chris and the whole team make working with Athens Ford service department a real pleasure. They simply are great people to work with.
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January 2024 by Jennifer Smith
So happy with my beautiful 2024 F250! Jeff & Jamison were wonderful to work with and I highly recommend them to anyone who wants to learn about the different vehicles and their features with no pressure!
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January 2024 by Shana L. Waters
My purchasing experience with Athens Ford was phenomenal but the service & care I have received after my initial car purchase has been hands down 5 stars, just top-notch all around. Service Advisor Chris B. and his team took great care of my Escape and kept me in the loop through the entire process. 10/10 highly recommend
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November 2023 by Dade Lott
I had a recall I needed to get scheduled so I called Athens Ford. I was excited to learn that it could be addressed by their mobile team. The technicians came out to my house and took care of the issue in under 30 minutes! They were both polite and knowledgeable. A great experience!
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November 2023 by William Felt
Loved that Athens Ford dispatched a mobile service technician to my house to replace my recalled airbag! Instead of killing several hours, waiting at the dealership, the technician appeared at my door at the appointment time, changed the airbag, and was gone in about 20 minutes!Best service I have ever received! Well done Athens Ford!!
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November 2023 by Octavia J.
Jesus Dumas working hard and quickly to get me in the keep I was looking at. then within a month I find out the engine is leasing oil from three places including the head gasket. they are a rip off and I don't recommend buying a used car from them. they sold me a lemon!
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October 2023 by Arnold Ziffel
A deer ran in front of my vehicle around 0300AM on a Wednesday, and I dropped off my car to Athens Ford about five hours later, without an appointment. They took care of everything, and were very professional. They handled the insurance claim, and did an outstanding job on the repairs in a very timely manner. I would highly recommend Athens Ford if you ever need any body work for your vehicle.
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October 2023 by Donna P.
Beware! If you value your money and credit as much as they value the size of their pockets you will go elsewhere.You would think this is a reputable dealership but it is absolutely not. You need to consider the fact that a large dealership can afford a slew of attorneys with all the profit they make rippling ppl off if they choose to.So a large dealership isn't necessarily safer if management or salesman have no integrity.I've bought 10 cars in my lifetime and all were basically good purchases however the purchase I made in 10/21 I will forever regret! It's had such a negative impact on my life!In considering a purchase at Athens Ford I would suggest it be your last resort and be very diligent in inspecting the vehicle(s) , reading the fine print, and never go alone.I thought because I am familiar with finance and this was a larger dealership it would be like all the other purchases in the past.They are very well versed in the art of being crooked and you are no longer a valued customer after those papers are signed. Athens collision is affiliated so keep that in mind.It's my opinion that management sets the tone and the tone is the same from top to bottom at this dealership but when you think your at the top, you have nowhere to go but down.Im limited on what I choose to say but with anything in life, that should be a joyful experience, a vehicle purchase can also quickly turn into a nightmare so it's best to shop around and use your gut feeling. My purchase wasn't a one day quick deal as most of my other purchases. I state take your time shop around but when you deal Athens ford several days can just gives them more time and ammunition to take advantage.They may not take total advantage of just anyone because that would simply not be very smart but instead they function like a school of sharks.I do not believe every single dealership is this crooked. I really wish I had of went anywhere rather than Athens Ford.Although all the 10 previous purchases that went well in the past I made on my own I would not advise ladies to enter this dealership alone and try to make a purchase. I've done that so many times in the past and came out smelling like a rose. But these ppl will see an opportunity. Plain and simple. Remember they have bills and expenses and I'm sure a lot of the salesman are paid on commission and of course the dealership profits so your good luck or misfortune may depend on your salesman's finances and current sales or lack of and the dealerships numbers itself. So if your dead set on Athens Ford then best of Luck! I'd been better off taking $15k and playing the lottery. Same result but a lot less headache!
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September 2023 by Caroline Efird
We had an EXCELLENT experience at Athens Ford! I dealt with a couple of other dealerships when trying to find our Bronco, but I really only wanted to work with Athens Ford in the end. Two hours away but worth it! Little things like the way they handled deposits made me feel confident with this dealership. Really appreciated how Jamison kept us updated on the Bronco's delivery status. Our boys had a fun time in the lounge area while we took care of the paperwork - made them feel special too. Shannon was a pleasure to work with when it came to the financing - didn’t rush through the process even though it was after hours on a Friday night. I must say it was truly refreshing to be treated with respect as a woman buyer - never felt dismissed at any point - just so professional. And then to cap things off, Jamison surprised us with some Bronco swag as we were leaving! Just a perfect experience!
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September 2023 by Eva Cram
My experience at Athens Ford in July was excellent thanks to Associate, Dylan Jenkins. He could have made me wait for another time to get my Ford C-Max (2014) in for an oil change & tire rotation, but he got me in when I just drove in to make an appointment. He also noted the original Michelin tires had over 36,000 miles & gave me several options for replacing them. Dylan did an excellent job of looking out for me & my C-Max so everything that needed doing was done that same morning. So, I would like to shout out "THANK YOU" to Dylan Jenkins!
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September 2023 by Jeff Blair
They did a mobile service to my fusionSo easy and convenientThe WONDERFUL person and the maintenance call center took care of everythingThe mobile unit arrived on time on my selected day. Well dressed, professional and knowledgeable. Went straight to work and even took care of another small issue i had.HIGHLY RECOMMEND
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September 2023 by Elijah Johnson
Shannon & Jason at Athens Ford took customer service to the next level they went above and beyond to make me feel comfortable with car buying process. I went through countless other dealerships and financial institutions in order to get approved and I couldn’t find a place that would help me out until I found the guys at Athens ford. Shannon & Jason teamed up and got me the best possible rate for a car that I will love the entire time I’m driving it, & I’ll also have their lifetime power train warranty to back up this huge purchase. Can’t thank them enough! Also huge shoutout to the guys on the sales floor who are always ready to help.
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September 2023 by Brittany Carstens
I have to give a huge thank you to the entire sales department team for making my most recent purchase a great experience! They took care of me from start to finish! This makes the third purchase I’ve made from them and it’s been a breeze each time! Thank you Athens Ford!!
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September 2023 by james grover
Shop had my new 2022 f150 for almost a month.They did give me access to a loaner vehicle which was nice.I was not rushing them and opened my schedule to work around not having my truck but I have to take my truck right back to get the dash and trim aligned now and have to readjust my schedule to work around something that could have easley been avoided and should have never been sent out in the first place.Quality like this makes me afraid to think of what they do with what can't be seen.At the moment my original problems appear to be fixed but they were intermediate and I have not had the truck back long enough to say for sure.Update. took it back to athens ford for the dash trim and was told they never touched the steering wheel cover and everything else is snapped into place so this is factory finish.