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January 2024 by Arijit D.
I leased a BMW 540i from them and then purchased it. I have had my best experience ever of any dealership with them. They are extremely capable, helpful and honest. My service experience has been the best with them as well, including where they drop off a loaner for me and pick up my car. I plan to continue leasing from them in the future!!!
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January 2023 by Willie Hampton
Absolutely great experience with my salesperson Bo. I had great communication with him as I was coming in from out of state to make the purchase of my 540I. The finance manager was very informative and not pushy at all. The only reason I am not giving 5 stars is because the day after I made the trip back home the sunroof stopped working and I will be out of the use of it until the part comes in. Otherwise, excellent experience with the Athens BMW team as a whole and would recommend to anyone to them.
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January 2023 by Nathan Jenkins
Joe was absolutely stellar from start to finish!
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January 2023 by Kara M.
I had an absolutely fantastic experience here! Came in for an oil change and they changed out a part that had been recalled and washed my car for free as well. Shawn helped me with a discount on my oil change and was so friendly- they also drove me home after letting me know it would be a few hours before my car was done. 10/10 this is my new go-to for all things car related I can't recommend it enough!
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November 2022 by Jan M.
Took my car in for service and abs system and tire pressure lights on. Jovon was assigned as my service advisor. After diagnosis I agreed to have several things fixed they suggested. They had to order a part. I was informed a few days later my car was ready for pick up. I drove 1 hour 45 minutes there and after paying 1900.00 they pulled my car up. I immediately noticed it was muddy which was strange because it was really clean when I brought it. I went to pull out and noticed I still had a tire pressure light on. I pulled it right back in. They pulled it in the shop again. I was hoping they had just forgotten to reset something. I was informed it was another sensor and I would have to leave it still. Waisted a whole 3 1/2 hours out of my day and the family member transporting me there. After several days I messaged my service advisor about what was going on with my car. No response after a day so I called and left a message for him because he was with another customer. No call back or message or anything. So the next day my husband contacted the service manager Jonathon who was very helpful and found out what was going on with our car and got right back to us. I did pick up my car yesterday and Jovon was very cold and aloof and not a word or apology about his non response etc. Terrible customer service on Jovon's part. I felt very unimportant and like an inconvenience.
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May 2022 by Tina K.
I Ordered my new BMW through this dealership drove all the way up there from Alpharetta and made the deal with a trade in and when the car came in many weeks later from Germany and I take my car up there to make the deal the salesman didn't honor the agreement its like all the numbers on the contract were different and when my husband and I sat in the Finance office the worst part was dealing with this guy as he was so pushy about us taking every different kind of warranty they were selling it was obvious he was working on commission and it was to the point of him getting ugly and my husband just about had to raise his voice to this man we almost left with out the car but as I had waited so long we stayed and put up with them till we got out the door!!! I just about cried on the way home as we had such a bad experience there and I reported them to BMW of America.
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January 2022 by Loran Wilson
My salesman was Joe and he was amazing. He went over and beyond to ensure I got the X4 that I wanted. We ran into a hiccup at the end (since Nissan isnt selling their cars to other dealers right now) but he moved quickly and got it fixed asap. It's been 4 days and I am absolutely in love with this car and I have Joe to thank!
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January 2022 by Random Person
Richard was great. Did all the paperwork before I got there. Showed up, demo of features, signed the paperwork, out the door! Thank you!
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September 2021 by Dara H.
This is the best bmw store I've been to in georgia. So helpful and informative and efficient in getting what you need taken care of. The advisors are great and booking an appointment is very easy. They took me 40 minutes beforehand. Love them won't go anywhere else.
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June 2021 by Brenda W.
Had the absolute best experience I've ever had at a car dealership repair and maintenance department. I needed a major repair on my 11 year old BMW after breaking down on the side of the road. They addressed my problem quickly, gave me a detailed rundown and explanation of the cost prior to the work. And once they completed the job, to my surprise, they delivered my car to me since I lived an hour away. All in a timely manner. My car has never run better. Highly recommend them.
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February 2021 by Jay S.
Dealership employees always pleasant snd helpful. Daniel gave good advice and was well informed about care and maintenance.
