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November 2023 by Anthony Lopinto
Awesome experience! We were traveling through Georgia towing a large camper when we had a trailer brake controller failure causing us to layover night in a campground until the issue was resolved.The next day I called their service department and dealt with Alex who set me up for an appointment and they located the issue and replaced the part all within an hour and a half. I was back on the road on the way back to Florida in record time.I would highly recommend this dealer based upon my personal experience.
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October 2023 by shane carter
The people are great here. I bought a base model truck, but really wanted leather in it. These guys sent it out to some place called Auto Accents & got me some Katzkin leather installed. I had no idea this was even possible. Amazing
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October 2023 by Paul Stanley
I had a routine service done on 9.22.23, and it seemed to go OK and a price that ended up being $361 with brake pads all around and a $50 air filter (I know, I know). Took longer than I expected, but it was a fine transaction. However, I took a look in the lot and saw a new 2023 Cadillac Escalade with a sticker *adding* $20,000 for "Market Adj." The same vehicle I see all over TikTok with water pouring into the passenger compartment through improperly sealed openings in the roof and owners who claim that the dealers won't repair the problem. Regardless of the water leaking problem, I would not buy anything off a lot with a +$20K sticker on any vehicle. Period. Not even Ferrari. There were spider webs on the tires of half the used cars, so you think they might anxious to sell something. Apparently not to me.
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October 2023 by Kolby Lewis
Alek from service was great. Had a engine replaced and he did everything possible in his power to make my experience and situation as less stressful as it can be. He was awesome and I would highly recommend this dealership and service person to anyone
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September 2023 by Steve Bowie
Honesty and Integrity--two words you don't normally associate with a car dealership--prevail at Hayes. Kyle was open and honest with us--made us feel at home and treated us like family. Rest assured that the next time we are shopping for a car, and we are interested in a GM vehicle, Hayes will be the first stop!
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September 2023 by Gone Rogue
I would give them zero stars if there was an option. Customer service is a disaster. Was not greeted at all, had ask for help. And on top of that I get this guy named T.J. absolutely not knowledge of products they are selling. All he cared to ask is “are you buying today” ?I think this is why no one wants to buy from the dealerships anymore. Online shopping and send it to my home is the new way.
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September 2023 by Amy Tuccitto
They upgraded my oil change to premium synthetic without checking with me first and double the price. The few times I've come here , they've done stuff like this. The last time I was here for a warrenty issue, and they didn't even check what we brought it in for. When we pointed that out, they just said to have a nice day. I'll drive farther and go to the Cleveland dealership from now on.Update in response : I was there Friday Sept 15th. Look at the last name. I called and scheduled the appt but they still put it under my husband's name, Jeremy. However I was the one there and I was the one signing the paperwork and paying.
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September 2023 by Razor Crest
I would give them zero stars if there was an option. Customer service is a disaster. Was not greeted at all, had ask for help. And on top of that I get this guy named T.J. absolutely not knowledge of products they are selling. All he cared to ask is “are you buying today” ?I think this is why no one wants to buy from the dealerships anymore. Online shopping and send it to my home is the new way.
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August 2023 by Scotty Jennings
We want to thank Terry, Matt and all the service department for taking such good care of us August 23, 2023. We had our truck with camper in tow when we had a brake problem on our Ford truck. We just happened to be in front of Hayes Chevrolet in Baldwin, Ga. They took us right in, even though it was a Friday afternoon, and fixed our problem so that we could go on our trip. Good people! Thank you!
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August 2023 by Connie Busby
Matt, Burke, Scott were awesome! I haven’t traded in over 14 years. All were helpful and answered my questions. I was extremely nervous but they understood. I feel confident that I can call them with other questions. Hayes was recommended by my niece and nephew, Blayne and Dawn Pace. I will definitely forward other customers to Hayes. Thanks again! Connie Busby
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August 2023 by Keith Ratchek
They took care of my recall I have been putting off. Easy and fast scheduling and repair was completed in lighting speed.Very pleased with the service.They will be my go to from this day forward .
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August 2023 by Stephanie Smith LMHC
These folks are great communicators, genuinely nice to customers, they care about your car, they know that you are nervous, and they want you to feel good. The shop looks good, feels good, lots of light, everyone in their business works like busy bees who care about they are doing. Good job - car issues are the worst - way to be awesome.
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August 2023 by Mark Hall
I have been a customer in their service department since Andy Lammers started working there. Since his promotion to Service Director the team has only gotten better. I'm grateful for their manners and their technical ability. This review is long overdue. Thank you Hayes for having Leaders like Andy Lammers!
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August 2023 by Jennifer Cowan
***EDITED - The dealership reported my review to their service manager who has reached out to me to make things right. So I’ve upped my review from 2 to 4 stars. I appreciate the effort on their part.*** I had my car serviced and the mechanic left grease hand and fingerprints all over the outside and inside of my vehicle. It was absolutely infuriating because I pride myself on keeping my vehicle clean. I sent an email to the service department which they have chosen to ignore. Not pleased at all.
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June 2023 by Vickie McCarty
My car was serviced promptly while I waited in the comfortable waiting area. Everyone was very friendly and helpful.