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November 2023 by Taylor Fowler
The cashier/manager Chloe was fantastic! Helpful, cheerful, and super nice! Thank you so much!
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September 2023 by Jessica Heim
The staff are so helpful and give wonderful customer service. I give a one star review in hopes that the corporate office will send someone to fix their AC at the store. These conditions are far too hot for your employees to work in and it has been broken several weeks. Your employees deserve a raise for doing such a good job in these conditions.
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September 2023 by Jacob Webb
The clothes and management, staff, employees were all outstanding! They gave great customer service too. I'm giving a one star because this place is soooo hot inside!!!!! How can anyone give great customer service in enclosed heat like this for $10.00 hour!!!! The month of July 2023 was the hottest in Atlanta ever saw! We had heat index of °108 for 4 days straight!!!!!Corporate and upper management you should be ashamed!!!!!! This is Unacceptable and down right messed up! You need to do something before a customer or a associate has a heat stroke and dies out here!
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August 2023 by Trish Chernock
I absolutely love Torrid. They are body inclusive, and no one feels out of place. It's amazing to walk into a store and know that sizes 10-30 are available and do not need to feel outcast.
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June 2023 by Robin Duncan
I've never had all the staff in any North Point Mall store so interested in helping me get what I needed. There were 2 young women, both named Elizabeth, who helped & made very useful comments. Another woman went out of her way to get me different sizes, etc. Fantastic experience! Thanks to all 3 of you from the woman from Powhatan, Virginia!
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April 2023 by Sweetest Sinn
I spent over 10 years working as a retail manager so I understand how these chain stores receive their pick of the litter. Demographic trumps over everything in the retail field. This particular location is staffed with some wonderful ladies, I just adore them and any time I go in there I’m honestly happy to see them because I know they’ll take great care of me….however, it’s rare that I walk out with anything that I like from this store. I go in quite frequently to see any new stuff they have, but nothing tugs at me. The demographic in this area is predominantly Caucasian so of course that’s who’s being catered to and so, the clothes aren’t all that appealing. Even when looking at clothing stores for the younger generation, the clothing is bland, it has no flavor to it so I don’t buy it. I have to go to more ethnic areas to find attractive clothing. Anyways, this store is always clean, fully stocked and the ladies really keep this store going with all of their positive energy and love for fashion
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December 2022 by Elizabeth Weaver
Experience was awesome and the customer service was immaculate
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December 2022 by T A.
Liz & associate Sid made everything super easy & comfortable while I was shopping for my mom this holiday season! I was greeted with a smile & very well taken care of during my mission for the perfect Christmas gift! very grateful for these ladies helping me otherwise I would've been very lost! outstanding customer service I will be back in the future.
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April 2022 by Koorite
I love that they sell clothing and lingerie for curvy girls, but my wife says they are too expensive and never buys anything.
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March 2022 by Dr. CN Posey
I placed an order online to pick up in-store. Two days in a row I attempted to pick up my order and each time this store is closed….not opened as hours state. This is bad customer service. The store should be opened as advertised. AWFUL!!!!
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January 2022 by Rah T.
Is this location still open?!? Can someone confirm asap. Within the last 90 days I've been here and they were closed in the middle of a Saturday and I've called and no one answers the phone. Yet they are still listed as an active location.
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December 2021 by Aspiring M.
Derika was amazing. I can't remember when i was there i think it was august but she really helped my mother find exactly what she needed . She was extremely knowledgeable and respectful and i hope this review is not too late and she is still there and prospering in her career .
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October 2021 by Denise Hudson
I got a cute top on clearance plus 25% additional off!
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September 2021 by Maribel Martinez
After so long of just wearing leggings i finally found some jeans that fit me well they're not really jeans or leggings and jeans but I finally found someone that fit me
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July 2021 by Jennifer H.
I have had a TORRID card for 13 years. Been to several locations all over the country. My first time here....This is BY FAR THE WORST ONE EVER! 1 hour and 7 mins for a simple online exchange for the correct sizes. It took ALL 3 staff members to work on this because it was so royally jacked up from the beginning because Hannah didn't do it right.....Including changing the prices to 'price match' my original price and yet somehow I still ended up paying $10 plus my $20 rewards.... Even though I was getting the exact same stuff just smaller sizes AND one return since they didn't have my size. So if anything I should have gotten money BACK. And then they wouldn't let me just do a cancel/return it all. So I just try to pay with my torrid card with a large availability balance on it and they announced loudly 'ITS DECLINED!' When I saw on my app there was well over the amount to cover the transaction.... it got to the point I got frustrated and just left. And they scoffed and chuckled as I did. Needless to say after a long account with torrid. I won't be going back to any of them.
