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August 2023 by Ralph Infanti
The buying process was great - However after about 2 weeks I called with concerns and was told the mattress would settle in. We continued to flip and spin it. It got worse. When I lay on the bed it angles off to the edge. I have to sleep with a pillow next to me to keep from sliding out. A rep from the company came out and said that was normal, a difference of about 5 to 8 inches on a king size. We cant sleep on this. Needless to say we will be replacing the mattress and not buying one from he Original Mattress Factory.
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June 2023 by William G.
Louis who manages this store is the best! We were having issues with our Sleep # bed. No hard sell from Louis. He listened, helped us come up with a solution, and arranged for the delivery in two days. Plus the delivery was so professional. You can try to find better service but these days I don't think it's possible!
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May 2023 by Joshua Streit
Louis is the man!! Very helpful and patient in showing me all the mattress to make the best choice. 10/10 Employee
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May 2023 by Michelle M.
I was in dire need of a new mattress when I read the review of Original Mattress Factory in my Consumer Reports magazine. I went to the Dunwoody, GA location and was treated very nicely by Morty. I couldn't decide between the memory foam and the orthopedic hybrid that was recommended by the Consumer Reports mattress quiz. I went with the memory foam because I was used to that type of mattress. I immediately noticed that the adjustable base hurt my lower back. It felt like a bar was pressing into my back. Also, when I lay on the mattress it felt like I was lying on the adjustable base. It was like lying on a pull-out bed, which is not very comfortable. I went back to the store and told Morty my issue. He said that he had never heard of this problem and suggested that I try the two different mattresses again in the store. He also had me lie on the mattress with the adjustable base and raised it to the highest point. I didn't feel the same issue in my back. Morty suggested that I give my body 30 days to adjust to the new mattress. After 2-1/2 months it felt like the problem was getting worse so I decided to return the mattress and get the orthopedic hybrid, which is a less expensive mattress. Unfortunately, since the 30 days had passed, according to store policy, I was required to pay 25% of the cost of the new mattress, making it cost more than the more expensive memory foam. It was an additional $500+. Though I am annoyed about the cost, I am much happier with the orthopedic hybrid. It feels wonderful and I slept well the first night. The only thing is that I can't use the adjustable base because the mattress is so thick. But I'm okay with that.
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April 2023 by Adam Jones
This was an amazing experience. The mattresses are sold at great prices and the customer service is out of this world. The Original Mattress Factory is going to be the only place I go to for anything bedding related from now on.You are in for a treat if Clayton is working the day you decide to visit! Clayton is a wonderful person who knows what he is talking about and knows how to communicate it in a way that makes YOU feel like you've become an expert on the subject matter in mere minutes.Clayton was able to pick out the perfect mattress and pillow top combination to fit me and my partner Ashley's particular needs. The mattress was delivered three days after we purchased and it was easy to put it into place.And after our first night's rest? It was the best sleep we've gotten in years!Cheers Clayton, and thank you for the post card! Ashley put it on our fridge - we appreciate that you were so thoughtful to write.
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April 2023 by Suruchi Sharma
Would recommend the mattress from here to anyone as been using since six months and it is the best one I have ever slept in . Plus the service and professional way they handled our sale was hundred percent perfect! Thank you.
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November 2022 by April S.
I am always happy with their product and service.and price! Thank you for the sweet dreams.
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January 2022 by Michelle
Louis did a fantastic job helping me find the right bed. He is knowledgeable and friendly. He made the process so easy.The delivery guys were amazing! They negotiated a steep driveway, then had to get the frame and mattress into a tight area. Everything was done perfectly.The adjustable bed with the orthopedic luxury firm is fantastic! Finally, I can sleep through the night.
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June 2021 by Linda E.
My friend and I both needed mattresses and stopped in. She was about to drop $3k, but ended up with a fantastic mattress for 1/2?the price. I Cant say enough nice things about this locally owned company, and Lewis in particular at this location. Lewis was educational, but not in a salesy way. This is NOT like visiting the The Mattress Firm! No pressure, no gimmicks...Just old fashioned service. The delivery guys were awesome as was scheduling. Lastly, the prices can't be beat. Support this American owned business! Thanks Lewis...you are exceptional!
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March 2020 by Jas Owens
Best mattress i have ever purchase First night Great night 58 still Great Salesman Louis took the time to show and explain the difference all types of products Plus we have a bed that sits high above the floor so the choice of a 5 inch box spring instead of the standard 8 inches was a perfect fit A choice without an extra cost and finally the label's tag had the date I placed my order How good a product is always look at and read the warranty has to be the best Thank you for sleeping good every night
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March 2020 by marcus flye
Louis Baine provided a complete education in mattress construction.We are very happy with our purchase and the delivery. Thank you for the excellent service.
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March 2020 by Liz Bradley
They have a wonderful product, and the service was excellent. The salesman was knowledgeable but not pushy, and the delivery men were prompt, polite and competent. I was very impressed.
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February 2020 by Paul Stolarik
This is our third purchase at OMF at Mansell. Louis has helped us each time and answers all our questions, as well as providing information we didn't know we needed! There is no pressure - you are encouraged to try out each mattress. We were able to purchase our new mattress with extra firm coils around the edge to prevent sagging and at no extra cost. We wouldn't go anywhere else.
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February 2020 by Toni Pacifici
Great service and delivery. Second time we have bought there and will buy again when we need another mattress.
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December 2019 by Addy C.
I had come here b/c they were recommended by Clark Howard. I was wow'd by the service level esp. compared to all the Mattress Firm stores where they didn't seem interested in getting my business. The sales guy here was pretty much juggling attention to multiple customers and he did it well. The selling point here is that their mattresses are priced lower b/c they come direct from the factory and therefore no middleman. Therefore they don't have sales or offer discounts. They said they're better than Beautyrest b/c their mattresses are double-sided - therefore you can rotate/flip the mattress for longer life ... they average 10-17 years. Apparently brands like Beautyrest became one-sided about 10 years ago. I asked about their take on the Leesa mattress - he said they have less foam to fit into the box and also a shorter life. Delivery is $50, and can be delivered w/in 2 days.