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February 2024 by Dori C.
This location is absolutely the worst location to deal with! They handle mail service through iPostal1 and have LOST very important pieces of mail! THEY TAKE THE LIBERTY TO OPEN YOUR MAIL WHEN YOU HAVEN'T REQUESTED IT!!! They are either too busy, not paying attention, don't care, or flat out taking people's mail!!!! They feed you a bunch bullcrap as if they are doing something about but they don't. DO NOT OPEN PEOPLE"S MAIL!!! THEY TAKE AND/OR WILL LOSE YOUR MAIL!!! DO NOT TRUST THEM AND CHECK GOOGLE REVIEWS
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January 2024 by Tara F.
Had a great travel services (TSA pre-check and passport photo) experience here on afternoon of 1/30/24. We made an appointment in advance for TSA service and were seen right on time despite it being seemingly busy in the store. The associates who helped us with both the TSA enrollment and photo were friendly, efficient, and knew what they were doing. My daughter's photo turned out great, much better than the awful one I got done last year at Walgreens. I was pleasantly surprised by how smooth the whole thing was.
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October 2023 by Debbie W.
Shout out to Craig Pennington at the Staples @ 945 North Point Drive in Alpharetta!. Craig gets 5+ stars from me for his assistance with getting my business cards ordered.After experiencing some challenges with exporting my business card design, I visited the store in person and had the privilege of working with Craig. Craig made himself available to troubleshoot the issue and ensure I had a design of high quality and made sure I was happy with the final product. Craig even made recommendations of the grade of business card, along with ink options. Craig exuded patience, kindness, pride in his work and went above and beyond to ensure I was satisfied. Craig exemplifies what the true meaning of Customer Service is and he has won my business. Thank you Craig, I sincerely appreciated your help today!
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August 2023 by Diane H.
This review is for the TSA pre-check which is located in the Alpharetta Staples.I had to leave after waiting for two hours. There is one woman who is responsible for handling the entire process.
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June 2023 by Aviyah I.
Subject: Serious Complaint Regarding Manager's Unprofessional BehaviorDear Sir/Madam,I am writing to bring to your immediate attention a distressing incident involving Craig, the manager at Ipostal located at 945 North Point Drive, Alpharetta, GA 30022. I feel compelled to express my deep dissatisfaction and concern regarding his repeated acts of rudeness and unprofessional conduct towards me as a customer.Today, during my visit to the store, I approached Craig to inquire about the whereabouts of a package. To my surprise and dismay, he responded with blatant disregard for my concerns, stating that I should find another postal service. It became evident that his negative attitude towards me stemmed from a previous interaction where I mentioned my intention to report his behavior to corporate. In response, he callously remarked, "What are you going to do, write a bad Google review?" when I declined his suggestion and reiterated my intention to contact corporate. This remark clearly indicates that he believes there will be no consequences for his actions.I was deeply upset by this incident, which caused me to feel belittled and demeaned. Craig's behavior was not only unprofessional but also constituted a form of emotional harassment, as he maintained an intimidating stance throughout the interaction. Despite being a paying customer, I was met with constant yelling and a complete disregard for basic customer service norms. Fellow customers and employees expressed their concern for my well-being, as the incident unfolded in front of them.I strongly believe that this incident demands immediate action. I request a thorough investigation into Craig's conduct, as well as measures to address the issues and ensure a respectful and professional environment for all customers. It is my expectation that your company takes this matter seriously, as no customer should be subjected to such mistreatment.I would like to bring to your attention that I have taken the decision to share my experience by posting a detailed account of this incident on various review platforms, including Google. Furthermore, I will be forwarding a copy of this letter directly to corporate to ensure that my concerns are adequately addressed. It is my hope that by doing so, I can raise awareness about the negative experiences I have endured and inspire meaningful change within your organization.I urge you to promptly address this matter and provide me with a thorough and satisfactory resolution. As a loyal customer of Ipostal, I had hoped for a positive and reliable experience, but the repeated mistreatment by Craig has shattered my trust and confidence in the company. I trust that you will take the necessary steps to rectify this situation and prevent any further occurrences.The above incident happened yesterday. Now today, 7-1-23 I drove to Staples Ipostal and Craig was not present thank the lord, Mark helped me today. I drove up around 1 pm Mark did not find my package. He said it was not there, and he also did not know where my package was even though the confirmation was sent and correct, so I had to take extra time out of my Saturday to investigate, which lead me right back to Staples an hour later. However, I left the store I went to USPS and had them track the package and the carrier I was lucky my carrier was in the building. She personally told me she handed my package to Craig the manager. She also said they when she delivers packages, she always sees a lot of packages not checked in also stated that they always try to give her the package back when she drops them off. She told me to go back and ask them to check the outgoing mail. I called Mark, and he checked, and what do you know, my package was rejected and never scanned in by Mark due to him not liking me. That is a federal offense and not ok. Please help I don't want to deal with my packages not being given to me I looked up the Code and this is federal.
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June 2023 by Laizy D.
This particular Staples store is very frustrating to deal with. I had an issue with printing. I had to cancel my order because they could not do it the correct way. I paid up front on the website in good faith and I never got my refund. I had to call the store and request my refund for over $100.00. They didn't know why "it didn't go through". So if I had never called I would not have received my refund. They also take forever to answer the phone when you call. I have wasted too much time on these people. Don't use for printing, go elsewhere and save yourself the headache and frustration.
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June 2023 by Alfred R.
Employees lock the store early. Advertised closing time is 9:00, got there 8:45, doors locked, employees inside still. Very frustrating, needed supplies tonight. Doing Amazon overnight delivery now..
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May 2023 by Morgan W.
This has been the worst lack of communication I have ever seen. Between the TSA office and the Staples representatives. I had an appointment that was canceled, midday, after I confirmed it in the morning. I spoke to the General Manager, who dismissed me and refused to hear me out or try to understand the situation. After being incredibly rude to me, told me they would not be seeing Walk Ins, despite the fact that I had an appointment at the beginning of the day. No one could tell me who or why my appointment was canceled. He sent me to the TSA office who sent me to the TSA agent who works in the store. When I tried to speak with her, he blocked me and would not allow me to. I spoke with the Staples costumer service, the TSA costumer service, and the Staples manager. All were more concerned with blaming the other rather than finding a solution. My situation was completely ignored, and no one could tell me who canceled my appointment or why it was canceled. All they did was tell me I did not have an appointment and refused to see me. I have never left a bad review before, but I was treated so terribly I felt like I needed to. I would leave zero stars if I could.
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April 2023 by Steve G.
Sharon at Store 0560 Alpharetta was very helpful and pleasant during check. It was easy to findwhat I needed. Great experience
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March 2023 by Lauren T.
DO NOT GO HERE FOR TSA. I walked to the back for TSA pre check sign up. HAHA there was about 15 people ahead of me and i had a 2:00 pm appointment time. Do people not work, I would have been waiting 2 hours! Do they not care about appointment times? I drove 40 mins to this appointment and turned right around. What a joke.
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February 2023 by Chaz F.
Leaving this review specifically for TSA employee Tempest Miller. One of the worst displays of customer service in my life. Did not honor appointment time. She counted us as a walk-in when we had an appointment for 7:40pm and showed her confirmation on the TSA website. She continued to come out of her cube to complete all appointments through 8:50pm even if they arrived 30 mins early and she was ahead of schedule. Get off your high horse Tempest. Not surprised you work here, but you really shouldn't be working with people if you don't have decency and common sense. We wasted nearly an hour and could have just gone to the airport as usual.
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August 2022 by Leslie M.
Another review for the TSA service. DO NOT go here if you actually need to complete your TSA application. Appointment times not honored, crotchety old woman will scream at you for asking any questions. Just sit and wait for her to hopefully come out of her cube and give you an idea of how many people are ahead of you, but by then you have already wasted an hour of your life.
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July 2022 by Taylor B.
I'm writing this review specifically to address their TSA pre-check services. Why would an establishment offer a service such as TSA Pre-Check Enrollment, just to NEVER honor your appointment time. (or my appointment at all). This has been such an unorganized and problematic process to get this scheduled. It's been over 5 months of trying to get my TSA enrollment complete at this location. This location cancels my appointment the day before my scheduled appointment after waiting for months with NO explanation (has happened multiple times). I've tried to call this establishment to get some clarification to no avail. I would 100% not recommend making your TSA enrollment set up here because it will never get completed.
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December 2021 by Sonya F.
I've been doing business much lately since my career took a change. I love the help and knowledge that is provided here on the premises or chat on line or a call to the store. Super amazing!!!! Love love this place. They never let me down. The only negative thing about all of the staples, they always have difficulty looking for my order. Never fails, its hilarious. And its typically in my eye view. But that's okay. They really strive to help me. Superb crew!!!! Great selection!! You'll want to shop every aisle.
