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May 2024 by Courtney Petty
Mike Orr was extremely helpful! Very personable as well as knowledgeable about helping me pick out a new chain. Love this Shane Co location every time I visit.
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May 2024 by K Ottesen
Great customer service! Roxanne and Juan did an excellent job helping me find something that met my requirements (no diamonds). Picking a stone and setting was absolutely the right choice for me and I am so pleased with my final decision.
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May 2024 by Dominic Moore
Both Ms. Neomi & Ms. Sneh at the Alpharetta location were monumental in helping me getting the perfect ring for my now fiance. They listened to what I was looking for, helped with finding the best stones/styling to fit with the engagement ring/wedding band, and provided as many details as possible to the layaway process. The two were also super excited to hear about the how the engagement process went and the fiance's reaction after the event occurred. Fantastic customer experience from start to finish!
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May 2024 by Cass Lievsay
I went in and worked with Diana, who was super sweet, helpful and honest. I wanted to replace a pair of diamond earrings and she was so helpful and honest. It was the first time I had ever been to the store and it was a lovely experience. They cleaned all of my jewelry while I was there and my earrings are just perfect. They are also guaranteed as long as I bring them in every 6 months to be checked. Diana was awesome!
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May 2024 by Joanna Berentsen
Sneh was an amazing consultant and helped us find exactly what we were looking for.
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May 2024 by Lee Williams
My son, and I went to the Shane Company near North Point Mall on 4-19 to purchase a birthday gift for my wife. We were greeted by Eugene Sohn shortly after walking into the showroom. After giving “Gene” a couple of ideas of what I was looking for she led us to the lab grown diamond case, and explained the origin and the process of how Shane Co. lab grown diamonds are selected and created. Gene did such a great job of explaining the process. She convinced me into buying a diamond necklace for my wife twice the weight and size that I originally had in mind. Gene made the experience so nice and easy. She was very knowledgeable, pleasant and great to work with. I highly recommend the Shane Co and be sure to ask for Eugene “Gene” Sohn.
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May 2024 by Mark Abernathy
I always come here. Wonderful staff and service every time.
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May 2024 by Kelly Cantwell
Thank you Robert Baker for your help today. All of Shane’s representatives are always so friendly and helpful!
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April 2024 by Donna King
I went to the Shane company on Haynes Bridge Road in Alpharetta Georgia. I was greeted by a salesman named Robert. He greeted me with a smile and ask how he could help me and I shared that I wanted to have my pearl necklace restrung and cleaned. He immediately assisted me, as this was a gift from my son probably 20 years ago and he quickly pulled up my son’s information and explain to me the cleaning process. I had no idea that between each pearl it is knotted separately which shows the quality of the pearl necklace. While I was there he offered to have my wedding rings and diamond earrings cleaned, which they did in a very timely manner. Also, as my pearls were around 20 years old, my case was completely wore out and he offered to give me a new case and of course the cleaning and restringing my necklace is a free service. He made this experience so pleasant and enjoyable. I was only there about 15 or 20 minutes. I was very satisfied so as far as I’m concerned, Robert, at Shane Company is the best salesman ever! Hats off to Mr. Robert!
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April 2024 by Amy Yang
We have had great experiences here! Melissa and Robert helped us find my fiancés dream wedding band! Highly recommend them!
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April 2024 by Joshua Robertson
Great results and great customer service
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April 2024 by agam singh
Very good experience. The staff was very professional. Special thanks to ‘Sneh’ for being very patient and explaining everything step by step. She made our experience even better by delivering our anniversary ring in one hour which would have taken a week and a half otherwise.
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April 2024 by MaxPrimo
Sneh Gupta was amazing to work with. Very helpful and very educated in her craft! Definitely recommend her if you’re coming in
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April 2024 by miranda putnal
Jamie and Naomi are both incredibly kind, genuine and knowledgeable. Our family had an incredible Ninja and over and beyond personal experience with them both! Jamie spent several hours with us and she was incredibly patient and personable with us! -The Hammock’s
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April 2024 by Sandhya R
This is an old pending review.I was made to wait for a while after walking into the store though many sales folks were free and could have helped. Finally I got some help. I went in to exchange my diamond studs. The salesman started showing me options but somehow he seemed a bit rude. I kept my studs in a box from different jewelers and I mentioned that it was still from Shane. He outright snapped at me that he knows. Apart from exchanging the studs, I also wanted to buy a pendant chain. The salesman asked if I was going to buy studs or a chain. That was again rude as a customer could buy more than one item. I purchased both the items and left the store feeling weird and embarrassed for no mistake of mine. Fast forward almost a year. The chain has broken. I have used it only a couple times. I don't feel like entering the store again to check if they can repair it. Horrible, unacceptable and the worst ever customer service and horrible jewelry quality. In fact, this has been the worst customer service I have ever experienced and I am brown. Maybe they thought it was okay to disrespect