-
December 2023 by Mike Tait
Alex is the bomb. He proactively offered help. He was super knowledgeable and made a great recommendation. When we had trouble with an exchange, he was the expert called in. Great experience
-
December 2023 by Teresa Lambert
No one greeted or assisted me when I entered although I did hear other customers get asked if the needed help. The one worker l noticed was on her phone and never looked up as she walked around. I left without anyone helping me at all
-
December 2023 by Gareema Jain
In early November, I placed an order with Sephora, which was delayed until November 28. After contacting customer service, they reordered the items, but some were out of stock. When the reordered items arrived in December, I wasn't satisfied with a few products and decided to return them. However, Sephora's system considered the order 31-60 days old due to their initial delay, preventing a refund to my original payment method. Despite having an unopened item from a different order within 30 days, the cashier, unfortunately, refunded everything to a store merchant card without addressing my request to refund the original payment method for at least that item.
-
December 2023 by Sarah Garza
Went in looking for a new foundation and Lee was so so helpful and patient with me. They even went as far as going outside with me and taking video and pictures of the two shades they put on me to help figure out which I liked best. I ended up getting something I probably wouldn’t have even looked at if it wasn’t for them!
-
November 2023 by Suzi Park
The employees here are friendly and welcoming. One particular employee stood out to me because he was knowledgeable and helped me determine if a certain product was water or silicone based. He also helped me pick out the perfect cream contour and a concealer for my makeup routine. I loved how I didn’t feel pressured into purchasing something and that the staff were genuinely there to help me.
-
November 2023 by Elizabeth Valenti
I just walked out. Petite blonde with long straight hair. Did not want to wait on me. Could tell it from the moment I walked up only needed one thing. Then I walked outside and turned back and she was talking about me to her coworker, unprofessional. I get this more often now I think because I am of a certain age whatever
-
November 2023 by Hailey Bulut
I was at the Sephora with my friend tonight. my friends purchased some products and we had a great welcoming from the girl who stands in front of the store but unfortunately when we came to check out we were shocked by Reza/Riza’s attitude. Me and my friend were having a girls night out unfortunately Reza made our experience horrible. She is the girl with a hijab and doesn’t look at you in the face when talking. I just want you to know I work at Sephora too and I am still very nice to customers after an 8 hr shift . Some people like Reza just should NOT be working at customer service jobs or jobs that she would need to talk to customers s There is a reason we step in to Sephora. I hope she gets the hospitality training as soon as possible .
-
November 2023 by Brittany Wright
Tamika did an amazing job matching me up with the perfect foundation shade as well as educating me on my skin and recommendations for products. Thank you so much for all of your help
-
November 2023 by Elizabeth V.
Not a fan. Petite blonde with long straight hair. She did NOT want to assist me. I could just tell. I came for one specific thing. Just spent $900 during their sale. Then I walked out and I looked back to see her talking to her associate about me. I think it's because I am of a certain age I get this from time to time now. I was just at Sephora perimeter mall the day before. No problem everyone very nice.
-
August 2023 by Kathleen C.
Do NOT come here for a brow wax if you like big thick brows. I specifically said I wanted to keep my brows thick and only shaped and she assured me she would with her 10 years of experience. She hacked off half of my brows and now I look like Greta Garbo. Pissed does not even begin to describe how I feel as this will take years to grow back, if it will even grow back. Now I am vigorously applying castor oil and other growth serums multiple times a day.
-
August 2023 by Nedra
I went into the store with my daughter yesterday for an online pick up & I was going to buy some other things I needed via in person, but my main priority was getting my color match. I was assigned to Brianna. She was so AWESOME! She was professional, honest, & she made me feel confident in my buying choices! She was also very knowledgeable about anything I had a question about & most importantly she was honest. I have a six sense when I can tell when sales associates are just telling me whatever just to get a sale out of me, but Brianna DEFINITELY wasn't like that & she even gave me advice on other products that can be mixed & matched with my Fenty collection! She was professional, sweet, & patient! You can tell she loves her job, but she was having fun doing it & how many jobs have we had in life that we can honestly go to everyday & have fun while working? I told her I wanted her to be my personal consultant when I come back & she's the reason why I'm going to go back to that location on a regular basis. I was very apprehensive about going into this location based off the reviews, but I'm glad I did. Thank you so much, Brianna for taking excellent care of me! ❤️
-
August 2023 by Olivia Z
Such a positive experience at this location! Workers were friendly, attentive, and sweet. Bonus is that they gave my pup lots of love- which he very much appreciated :)
-
August 2023 by Cristina Sosa
Lisa was the best. She took care of me and knew exactly what I was looking for. Super nice always has a great attitude. Go to her!!!
-
July 2023 by Google user
I went into the store with my daughter yesterday for an online pick up \\u0026 I was going to buy some other things I needed via in person, but my main priority was getting my color match. I was assigned to Brianna. She was so AWESOME! She was professional, honest, \\u0026 she made me feel confident in my buying choices! She was also very knowledgeable about anything I had a question about \\u0026 most importantly she was honest. I have a six sense when I can tell when sales associates are just telling me whatever just to get a sale out of me, but Brianna DEFINITELY wasn't like that \\u0026 she even gave me advice on other products that can be mixed \\u0026 matched with my Fenty collection! She was professional, sweet, \\u0026 patient! You can tell she loves her job, but she was having fun doing it \\u0026 how many jobs have we had in life that we can honestly go to everyday \\u0026 have fun while working? I told her I wanted her to be my personal consultant when I come back \\u0026 she's the reason why I'm going to go back to that location on a regular basis. I was very apprehensive about going into this location based off the reviews, but I'm glad I did. Thank you so much, Brianna for taking excellent care of me! ❤️
-
July 2023 by Carla Sow
They have a huge selection of beauty products and necessities ! I feel like a kid in a candy store !