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October 2024 by Tamika Jackson
Had a pretty bad experience here today! I simply came in to get some perfume & cologne. I had already knew what size I needed. Just needed to confirm the smell.
While smelling the cologne the lady in the area quickly past me - didn’t ask if I needed help. However, the ladies who were over there first did not get much assistance either! It wasn’t until some other young ladies came did the representative perk up and was fully engaged.
I stood. Waited. She finished with them….then assisted some other people that walked up while I still stood there.
There was a guy from skincare that asked if I needed help - after I did my spill he said “oh I can’t help you, I work in skincare- if you wanna look over there I can help you!” *insert Dora blink here* Why on earth would you ask then!
I then asked some other lady behind the counter if I could get some assistance….she then helped me. If I hadn’t paid for parking I would’ve WALKED RIGHT OUT!
I’m sure based on my cut up T-shirt and joggers she had NO CLUE I was prepared to spend a good money in there!
I will NEVER shop this location AGAIN! One & done. I’d suggest when you work in the customer service business….continuous training is needed. What if I’d been a secret shopper?! Epic fail.
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October 2024 by TRACI MILLER
The associate assisted me with everything I needed.
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October 2024 by Kristina Demina
Ronna with the glasses is SO NICE AND HELPFUL!!! I couldn't find the shade of summer fridays lip balm that I wanted and a gift set and she stopped stocking stuff to help me and brought out the set from the back TYSM yall better give her a raise fr fr
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July 2024 by erica weiss
I’ve been on the hunt to find the perfect foundation since the one I always used changed its formula. I went in this past Saturday and met Jordan, who went above and beyond to help me find a foundation that felt lightweight and matched my skin tone perfectly. I want to leave this 5 star review because of the wonderful experience with Jordan!
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July 2024 by Azandra Godwin
My recent experience with Sephora at Avalon regarding their online ordering and pick-up service was incredibly disappointing and frustrating. Despite the convenience promised by their online platform, the execution fell far short of my expectations.
I called the store to let them know my son will be picking up my online order, the young lady told me that my son can pick up my order. My son arrived close to closing. Per my son, one of the BA was so rude and told him that they would not be able to assist him because they were already close. My son let the young lady know it was just a pick up and the item was already paid for, she still refused. My son was confused because customers were shopping and it was just a paid pick up order.
When attempting to resolve these issues by contacting the store directly, I encountered even more frustrations. When I ask to speak to a manager, I was told she cannot come to the phone because she was too busy closing. The manager was too busy to speak to a customer, disappointing. So, the manager, who I was informed could assist with my concerns, was conspicuously unavailable because of closing.
Despite multiple attempts to reach out via phone, I was met with unhelpful responses and, in one instance, was outright dismissed without a clear explanation.
This lack of responsiveness and accountability reflects poorly on Sephora's customer service standards. A company of their caliber should prioritize effective communication and customer satisfaction, especially in an era where online shopping and service convenience are paramount.
In conclusion, my experience with Sephora at Avalon for online ordering and pick-up was marred by inadequate customer support. Until significant improvements are made in these areas, I would caution others against relying on their online services and in store pick up for a hassle-free shopping experience.
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July 2024 by Sun Lee
A place with all the products you want
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July 2024 by Tennille Giblin Walsh
Not a great experience yesterday. While one of the girls working the floor was very helpful in helping me find a new foundation, the lady working the register was very rude and condescending to my daughter. She tried to tell us what my daughter could and couldn’t buy based on how old she “thought” she was. Demeaning girls because you don’t love your job isn’t the answer. Try building them up and empowering them with knowledge next time. Do better.
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June 2024 by Justin C
Hailey was incredibly friendly and helpful during my visit. She went above and beyond to assist someone who spoke another language. Her patience and respect were truly impressive. Thanks, Hailey!
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June 2024 by claro C
I had a wonderful experience at Sephora recently thanks to a staff member named Cessa. She was incredibly nice, knowledgeable, and attentive throughout my visit. Cessa was able to answer all my questions about products and helped me find exactly what I was looking for. She made my shopping experience very enjoyable! I highly recommend Sephora and will definitely be going back, especially if I can request Cessa's assistance again.
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June 2024 by Aparna Mandapaka
The store itself is nice, but the staff are very unfriendly, like it feel like if you don't look rich they won't come talk to you or even ask you if you need assistance.
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May 2024 by Ray Menhorn
Busy. Great selection, but many of the things my wife wanted were out of stock. They did offer to ship to us for no additional charge
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May 2024 by William Sonders
Sephora is always a fun place to visit with my wife. Got some grad gifts. Staff was friendly and were helpful with all of our questions. Smaller than some but still had most of what we were looking for. Recommend.
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May 2024 by D Alexis
Katie at this location gave top-notch service to me and my teenage daughter. She was very attentive and helpful. She’s a gem and we appreciate her service. Thank you, Katie!!!
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April 2024 by Chris M.
The staff in this particular store are very patient and were helpful when I was recently in and I wasn't exactly sure what I was looking for or really what I was doing. I'm confident they get that a lot.
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April 2024 by Allison Cowart
Katie is absolutely amazing. I plan to go to this location to speak to her about any skin care or makeup assistance I may need in the future. She is so knowledgeable and really helped me understand the products I was looking at. She also made product recommendations for me, which I loved. Sephora is lucky to have her!
