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October 2023 by Judy Hartmann
Ali works VERY hard to get exactly what you want! He goes above and beyond! Together with the store General Manager…..we were very happy and satisfied with our purchase! Now we pray that they can deliver on our specific requested day (we have a small window for delivery in a neighboring state at 2nd home)….and that it goes as smoothly as our purchase did!!
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October 2023 by Joseph Zolfo
My wife and I had a wonderful experience with our salesman, Coffee at the Alpharetta, Georgia, Rooms To Go! Coffee was a gentleman & an absolute pleasure to work with helping us purchase the perfect, beautiful sectional!! Coffee and team will have our family relaxing watching a movie on our new couch in a few days from now! Thank you Coffee and Rooms To Go!!!
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September 2023 by Kennedy Thornton
I walked into the store on a mission to buy a couch I’ve had my eye on. Yolanda was nothing short of amazing and my experience super quick and easy! She was so sweet and we talked about nails which made the conversation feel personal and genuine. She congratulated me on my first apartment, purchasing my first couch, and provided very helpful maintenance advice. When I’m ready to purchase more, I will definitely be back and will be requesting her. Thank you so much Yolanda!!!
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September 2023 by ratina dixon
Let me tell you about my experience. I already have a Wells Fargo furniture account and I could’ve easily went next-door to Ashley the first time this furniture was delivered. It was damaged so we waited for the furniture for seven days to arrive and it did then we had to pick up the phone and call them and they said oh will get it delivered. It finally gets delivered and there’s something wrong with the mirror attached to the dresser. The driver said we’ve opened the ticket, a new mirror will be delivered. Have a great day that was two weeks ago so I get on the phone and I have to pick up the phone to call the store after spending $4000 all for them to say we will open a ticket. I have to speak to the manager and that was really her response. I think it is crass, and I think it is unprofessional so this relationship is broken and I will never come back to any rooms to go to buy a thing, I’ll go next-door to Ashley, or buy my stuff in California and ship it to Georgia.
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September 2023 by Regina Brown
Yolanda was truly a ray of sunshine on a cloudy day. If I could give her 100 stars I definitely would! She’s extremely attentive and a wonderful listener. She tailored her recommendations based on my needs and budget but never jeopardized quality. Through my entire visit not once did it feel like a sales pitch. I’m extremely thankful to her and felt a huge weight lifted off my shoulders as I prepare to move to my new home. Thanks again, Yolanda!
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September 2023 by Cody Thomas
Today i had the pleasure of working with Mrs.Becky! From the moment we walked in we were greeted with smiles, and an eagerness to meet my needs! Today all i needed was one singular pillow but Becky was sure to take my needs seriously, and showed me around to multiple options and gave me honest and valuable feedback on options in relation to my wants!10/10 would recommend this location for your furniture needs, and thank you again Mrs.Becky for helping me get valuable sleep again!
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September 2023 by Charlotte L.
The store was pretty clean, and there was a lot of stuff that were perfect for us. Including beds.There team members knew where everything was and were really helpful. To be honest, nothing's too expensive! The only problem was that this was to far from us. But actually, that's no problem!
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August 2023 by IMAGE ARTS MEDIA, LLC.
Complaint: FOR THE RECORDOrder# 18461507Dear Room to Go,I tried to settle this matter with your customer service representative who both made me wait an extremely long time before they would speak with me and to make matters worse the supervisor had very bad professional ethics. He denied that my bed was stained after I clearly sent him evidence of the dirty finger print stains that were on my mattress. I have requested that $316.50 be taken off my original price for this awful delivery.Sincerely,- Mr. WallsIMAGE ARTS MEDIA, LLC.Evidence:
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July 2023 by Emma Stewart
I had a great experience at Rooms To Go Alpharetta. Sherry was a fabulous salesperson - she helped me out a few weeks ago to decide which product was the best for me, and helped me again once I returned to purchase. There is nothing better than kind, helpful and efficient service. That is exactly what Sherry embodies!
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July 2023 by Molly A
Had an amazing experience here. Chris is the best! We came in looking for a new mattress and they had great selection. Chris was an awesome salesperson - not pushy at all but great at outlining the benefits. Good prices as well. Definitely would recommend.
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July 2023 by Melissa Stover
Do you ever dread walking into a showroom because you know you’ll be bombarded by 10 different salespeople? Imagine then, my surprise while visiting Rooms To Go on Haynes Bridge Road and meeting the nicest, most sincere, felt like you’ve been friends for a whole lifetime, salesman named Tom.I’ve never had an experience like I did today.I would ask questions, Tom would answer them and then give me space to walk around and look. He would come and check on me from time to time, but only to see if I had any more questions or needed anything, never to push or pressure me into buying anything.Any questions I had, were answered in great detail. As far as sales goes? This is the best experience I have ever had. Not only did I make a purchase today, Tom will see me again for the Labor Day Sale!
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July 2023 by Suzanne Mize Chapman
We love Rooms To Go. I very much disliked our sales person Timothy Coffey. He asked if we wanted the protection plan on the furniture. We said no. Looked at our invoice days later and saw he charged it to both pieces we bought. Have spent multiple times on the phone trying to correct it. He is a sneaky, horrible salesman. I mentioned to my husband during the process that I didn't like him and that he needs some sales training. We had to type out our delivery instructions. He said the delivery people are third party contractors and they may or may not follow instructions. I said to him if they don't, we all three lose. He was not concerned. I would never purchase from him again. **delivery guys were soooo great!
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June 2023 by Claire H.
went to buy my daughter a new bedset this week and could not have done it without shane! he did an amazing job at helping us find just what we needed, he was very attentive and if you want a 10/10 experience he's just the guy.
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June 2023 by Cheryl Williams
My experience at Rooms To Go Alpharetta was great. Yolonda was kind, professional, knowledgeable, personable, and patient. From the time I met her to the time I left, she carefully and thoughtfully attended to my needs.She greeted me, took inventory of my needs, and started my experience. She provided several options and was very knowledgeable about each product. With each option, she reminded me of what I was looking for, how it fit in my price range, and the quality of the product within the range of the quality products she showed. She knew her stuff and didn't waste my time showing me things I didn't need nor want.She gave me the right amount of time to "try out" my options. She wasn't pushy nor impatient. She was thoughtful, attentive, and made my experience great. I highly recommend visiting this store and working with Yolonda.
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June 2023 by Roshalle Kraus
Had an excellent experience here! We were greeted by Chris at the door. I never felt that “salesperson” vibe from him at all, which I really appreciated. My husband and I came in for furniture for our new apartment. Chris kept checking on us throughout our time there and answered all questions. He was very knowledgeable with the different mattress selections! Chris, thanks for a wonderful experience! I’m excited to get our new furniture soon!
