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August 2022 by James K
This branch is NOT a bank, but more of a glorified ATM/kiosk. They have stripped down their services so much that it doesn’t even resemble a bank at all. Want to make a withdrawal or a deposit? They send you to the ATM. Want to break a large bill? Sorry, they don’t have any cash here. Everything is done through the ATM/video teller. Why bother even having the building? As you can imagine, with no cash and all transactions being done through a machine, customer service is clearly not their main focus*update* There was an issue on the new account that I opened, so I called the manager Jeanette last Thursday. It is Tuesday and I have still yet to hear back from her. Not at all the banking experience one would hope for
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June 2020 by Sandy Salvatierra
Everyone at this location is super friendly and patient! I had stephen and sebastian help me out with my lost card. I appreciate this bank and this branch so much, everyones so attentive and helpful.
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May 2020 by Col. RICHARD GLOVER
I have my accounts there, and I feel very confident with the Staff and Management. I am always treated with respect and courtesy. I have been banking at this location since it was RBC..
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March 2020 by sandy daigle
Everyone at this location is super friendly and patient! I had stephen and sebastian help me out with my lost card. I appreciate this bank and this branch so much, everyones so attentive and helpful.
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November 2019 by Haya J
I forgot my debit card and went inside to pull out some cash. The banker asked me why I was pulling out money which was very unprofessional and made me feel uncomfortable. I didn’t want to answer her question and vaguely answered “shopping” and she said “Really you shop with cash?”
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June 2019 by Kristin
After a very frustrating call to customer service, I decided to just go in person. The woman who helped me was very helpful and actually answered the questions I had.
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June 2019 by T C
I had an issue with the ATM there, which was an error on my part. The bankers here were very helpful in person and over the phone with getting my issues resolved.
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April 2019 by Kristin .
After a very frustrating call to customer service, I decided to just go in person. The woman who helped me was very helpful and actually answered the questions I had.
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April 2019 by Corinn Cox
Walk in at 2:30pm on a Thursday, they have 2 employees in the entire building and there's 5 people waiting to be seen. Both employees are tied up talking to customers in their offices. Seriously???? Hire more staff!!!! I waited about 5 minutes and walked out, I would have been waiting there all day for someone to help me.
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January 2019 by tyler cummings
I had an issue with the ATM there, which was an error on my part. The bankers here were very helpful in person and over the phone with getting my issues resolved.
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October 2016 by Victoria Bourne
if I could give 0 stars I would. the ATM took my cash.
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June 2016 by Taylor Calhoun
Refused to notarize a document for me.
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February 2016 by Susan Nierling
I sent an employee to this branch today to cash a check made out to cash for our petty cash box. This location was on her way to do an errand so we thought it would be convenient. The check was under $200.00, the employee had proper identification and we have cashed checks this way in the past with no trouble either at my personal bank or at the PNC location on Old Milton Parkway. The teller today at the Hwy 9 location not only would not cash it saying the signatures on the check did not even come close to matching but she was also rude and made my employee feel as though she had forged the check or something. Maybe in the future when there are no other customers there to do business with you could take the time to call the business number on the check and verify there is a check out in that amount. She not only wasted our lunch hour but now since this employee signed the check she now has to waste more time taking it to her bank on the other side of town to get it cashed.
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June 2015 by sriram kumar
It was tough to get the services and took so much of time. There was no one to notarize, they mentioned I will be charged for the casher check (but I know I have an account which does not charge) and he did something wrong with cashier checks and the amount was all messed up, then he recreated cashier check with wrong name, but finally I got it done and I ran out. My goodness, what an experience. I might probably close my accounts soon.
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June 2015 by sskcar1
It was tough to get the services and took so much of time. There was no one to notarize, they mentioned I will be charged for the casher check (but I know I have an account which does not charge) and he did something wrong with cashier checks and the amount was all messed up, then he recreated cashier check with wrong name, but finally I got it done and I ran out. My goodness, what an experience. I might probably close my accounts soon.
