-
August 2023 by Jason Perry
Do not buy from PacSun. They have the worst and non existent customer service. They sent us the wrong product twice and now we can not get up with them to get our money back. Buyer be warned!.
-
July 2023 by Wendy Guinn
Worse customer service!!! Don’t shop here! Two pair of jeans were marked on clearance and the guy refused to sell them at the clearance price that was clearly marked on both pair. He said it was the stores mistake. Then told us to pick out something else because the clearance was buy 1 get 2 free. We picked out something else. Then a shirt was marked wrong also and we were told to pick out something else. The store mistake became my problem!!!! Awful customer service. I was told that I could buy them at full price.
-
June 2023 by Harrison
Service was helpful and friendly.
-
June 2023 by Nicole Johns
Super friendly service.
-
March 2023 by udon
The asian girl working here was a big help thx
-
January 2023 by Emma Anderson
I am normally not one to write bad reviews, but I went to Pacsun at North Point Mall today and the woman working was extremely unpleasant. Did not care at all to be helpful, and was very rude from the second I walked in. During checkout, she practically threw the bag at me and all my items spilled out. It’s sad how low the standard is for customer service workers these days.
-
June 2022 by Bailey Johnson (Baileybrooke09)
Matthew helped me out today very fine specimen Great experience?? would recommend going around 5 o’clock on Sundays
-
November 2021 by Trejan Louk
They have a great deal for buy one, get one
-
August 2021 by Sally Blumberg
My fav store hands down. The associate with brown curly hair is always so helpful. Her knowledge on brandy Melville is insane. The workers are always so kind and willing to help. Can’t wait to come back.
-
August 2021 by Mark Hekman
Ordered a pair of shoes online from PacSun, not this specific store but still…..haven’t received them in over a month, contacted the store to ask for help but they can’t help with the shipping and handling…how convenient, so they direct you to customer service online which is sooooo frustrating to try and deal with, it’s like your talking to a robot and not helpful at all. Needless to say they resent a pair, which I still have not received and gave me a 15% online discount because I’m soooo eager to order online again, thanks but no thanks, get it together PacSun, I gave u my money….where’s my product?
-
May 2021 by anonymous user
If you are applying here, do not. You get paid $7.25 an hour plus tax cuts. The manager will make you do all the work in the store alone while she sits in the back. She will also make you get lunch for her during your shift and not allow you to bring your phone as you walk through the mall. She is not following covid protocols at all, plus wears a blue lives matter mask lol.
-
November 2020 by Sophia PR
i came into this store on election day to try and find clothes for my friends birthday. we entered the store and began to find some cute items of clothing we were interested in buying, so we set off to find an employee to assist us in checking out. the only available employee in the store turned out to be wearing a very offensive and politically charged mask. me and my friends, and a few other customers were so disgusted we left the store without buying anything, and i have since filed a report. this is completely unacceptable, and my friends and i will not be giving our business to this company anymore.
-
September 2020 by Kaitlyn Bauer
When coming in to your location, I was expecting to enter a very upbeat and welcoming environment. Instead I was greeted by an employee wearing a very politically charged mask, which made the shopping experience very unpleasant. While I understand freedom of speech stands, it was still very awkward to be promoting this.
-
July 2020 by cece Scandal
Terrible customer service experience. Upon entering into the store, i witnessed a lot of young adults (totally fine) working and singing instead of helping customers. The store was a mess, and when i inquired about the price of a product to the woman manger (dark hair/ long) she cut my off before i could finish speaking and asked me to "raise my face mask" because it was not completely covering my nose. You could tell her main focus was to reprimand me instead of trying to help. I was taking per caution, and i completely understand the safety aspect of wearing a mask. However, I found the way she cut me off mid sentence was extremely rude and entitled. I still made a purchase but i will not be back and won't be giving my business to rude entitled people. Change your management, and hire people that want to make your customers feel welcome instead of disrespected. DO BETTER PACSUN. Judging my all the other reviews, I'm clearly not the only one who had terrible experience because of your customer service.
-
June 2020 by Haley Reece
This store makes girls hate there bodies
