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April 2024 by Tara Raymond
My podiatrist recommended I try new balance to help with recent diagnosis of plantar fasciitis. I purchased the shoes the sale person recommended but they never felt quite right and my heel flared up several times while wearing them the first month. I went back to the store because I felt like they didn’t fit properly as my heels kept slipping out. No one measured anything at my initial visit. The salesperson that helped me this time was great, adjusted the lacing and upsold several pairs of inserts even though I still had the inserts from the doctor that were less than two months old. My heel proceeded to get worse and the shoes still kept slipping. I decided to test out on my own and switched the inserts into my old Brooks about two weeks ago. Huge difference and pain has abated. The ill fitting shoes definitely exacerbated the fasciitis. I feel like no one wanted to acknowledge they should have fit me better, especially considering I spent over 300 on shoes, insert and socks. I am only giving 2 stars because the second sales rep recommended Vionic sandals for around the house that have worked out great
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March 2024 by Robert Long
I buy a new pair of shoes every year. ALWAYS satisfied with the product and service. I tried a pair of hokas for a few hours and was very disappointed. New Balance has yet to disappoint. Also, the manager at North Pointe is a gentleman and a scholar, who was smart enough to marry waaay up.
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February 2024 by Ferhat Erkan
Very nice and professional customer service
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February 2024 by Urmila Kodali
We got 2 pairs..so that says a lot..
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November 2023 by hervak harpak
All staff (Friendly, clean, polite, fast , smart, clever, )all shoes good price and good qualityI buy shoes for my family and I from this store about (6 to 7 ) yearsMr Mark usually helps me to buy shoesHe is awesome
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October 2023 by Robert Heath
Recently purchased a pair of shoes for myself at the North Point store and i had to replace them due to a defective sole in 3 to 4 months, they replaced me a new pair right away. I had to come back again after 2nd pair had defective sole coming apart. Happy to say "Sonny" remember me & replaced them again. Thank you !
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October 2023 by Sreedhar Sambatur (Maples)
My worst experience here on Sun, 09/10/23! Horrible customer service. Not going back to this store again. I was their customer for several years. I went out of my way that day to visit this location to give them some business though their Mall of Georgia, Buford Dr., store was closer, only to exit the store regretting it. I believed he (Mark!) was the store manager. Incredibly unprofessional. He was rude and condescending right from the get-go. At one point, I even told him I was a repeat customer, and he couldn't be treating me that way, to which, to my dismay, he went so far as to gesticulate to me with a rolled-in right hand, rotating his knuckles at his right eye. I couldn't believe it! James, if you are listening to this, pls do something about enhancing customer service at this location.I went to their Mall of Georgia location the next day and bought a pair; the sales team there was a stark contrast, all smiling, willing to listen and help. Thanks to the team there!
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October 2023 by Patrick Abrams
Kids working the store on the weekend just stand at the counter and chat with their friends and play on their phones. Stood there for 10 minutes trying to look at shoes and no one ever offered to help- just pointed to the back of the store and said “men’s is over there” and then proceeded to goof around with their friends. They need to be re-trained on customer service
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September 2023 by Ansley Delaney
Horrible customer service at this store. Was told to come in, they had “many, many” shoes in my size. Drove there, they had one shoe in my size, I ordered a pair, when they arrived they don’t fit at all, must be mislabeled because they should fit. Now the store refuses to give me a return label, I have to drive all the way there to return. And they’re very rude about it.
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June 2023 by Mary Jo Gantt
Only got shoes here because my podiatrist sent me to get my orthotics fit into one of several of their styles. Despite my input the salesman put me in shoes that feel too big and no matter how it is tied the right one still slips off my heel. The only way for it to not slip is tying it so tight that it is then too tight across the arch and it distorts the top of the shoe. I needed the shoes for working on my feet 10 hours a day. As a nurse, I have better things to do than having to tie and retie my shoes all day long trying to get them to not slip. At $200 a pair, I really feel this should not be a problem.
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April 2023 by ZET
very unprofessional owner and staff.One of the staffs named Sunny was rude and condescending. His attitudes towards me and the way of treating my kids ( he could not tolerate two little kids trying a hat on and frantically pulled them away) was literally an act of discremination! Unfortunatelly, the owner did not even step in at all. i will take every single steps to make those bigot people realize what world that they live in and learn how to treat others who are different than themselves.
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April 2023 by Amy Mandalia
I went to buy the another round of sneakers for my growing boys and wouldn’t consider going anywhere else! The staff and manager, Sonny, are top notch and very knowledgeable. My visit is always efficient and I leave with shoes that provide the perfect fit and support for my kids. Highly recommend!!!
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April 2023 by Jean Ann Moale
Went to purchase my semi-annual pair of New Balance sneakers. Salesperson promptly helped us and sale completed in 10-15 minutes. Suggest the 928s for a comfortable walking sneaker. I've used them for about 8 years.
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March 2023 by Laura Sides
I just called looking for the 57/40s unfortunately they do not have my size (it’s a damn popular shoe!) but the man on the line was so sweet and helpful! I feel like every new balance store I’ve called the customer service has been great. Y’all must hire good people!! Now I just need those 57/40s in an 8 and a half ?
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March 2023 by Nagendra Mummaneni
Very helpful staff! I was there to try New Balance shoes for the first time ever. Even though they were not to my taste the staff was extremely courteous, knowledgeable and helped me understand which shoe would work best for me.
