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January 2024 by JC
Ernesto was so friendly and happy. ? He was even singing, which was wonderful. Nice to see people smiling & enjoying their job. Please give this man a raise!!! ?????I buy so much stuff at this Marshalls. It’s ridiculous. ??♀️? Really love the low prices and huge selection of Home organization items, shoes, clothes, kids items. ?❤️?Oh yes and I’m like Ross you can take the carts outside. Thank you for that. ??
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January 2024 by Cory S.
I got to a lot of marshals, and I really have problems. Sure sometimes the line is long but that's any store that offer. Good items. This particular store offered horrible customer service extremely rude employees, and essentially was of no help at all. I was roaming around the store looking for things and noticed a large Samsonite golf travel bag. The golf travel bag had a clearance price tag on it attached via the security tag so it was not a tag that somebody who did not work there could not have placed on it because it went through the actual security. it did have some minor scuffs to it so it looks like maybe it had been used in returned or was not in new condition. I brought it up and waited in the very long line to purchase it because I thought I would make a good bag when I travel. the young lady at the register scanned it and told me that is not the correct price. I inquired how would she know that's not the correct price and she said we don't sell Samsonite at this price the sticker is blank. She then called the manager manager over who punch some numbers into a handheld device called the lady. Yes that is the correct thing. She then went and got another piece of Samsung night mortgage. It said no it should be this price he told me sorry this is the price it should be because both of these are Samsonite. Now my one of them was used. One of them was not one of them was on clearance, and one of them was not. so I declined to purchase it at that point. I was told well why did you bring it up here if you didn't want to purchase it. I kindly replied I wanted to purchase it at the price that your store price that. I was told clearly that price was a mistake and I should be smart enough to realize it at that point. I contacted corporate office about my day. I've never had a issue like this at any Marshalls, Ross Burlington any discount style store that I've been in and I will not be returning to this one.
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January 2024 by Ashley Muir
Expect to wait in line 30+ minutes no matter the time of day or day of the week
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November 2023 by Julio Garcia
Good deals and great selection.Waiting in a long line with multiple employees standing around doing nothing until assistant manager Dean stepped in. Dean seemed to be running the store by himself. He could not have been nicer and I would recommend him for store manager any day!
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July 2023 by Cindy Bishop
I love this clothing store! Brand name clothing for less and they were having a great sale!
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July 2023 by Ginger Bear
The most organized Marshall's I've been in... This store was clean,ac working, even the beauty was organized well. I'd recommend this location.
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May 2023 by Lorraine Carr
I visited Marshalls tonight end it was amazing the choices in clothing today. I was so very impressed by all of the items that I found and I am a plus size one X and they had such a wonderful variety.But I’m actually making this review because of the transaction I had with one of the customer service reps at the register. Her name was Melissa. She had a wonderful smile, and was very patient with my high maintenance transaction lolI like my clothes folded a certain way, some on the hangers some not and she was so very kind . And she is definitely an asset to this location because I know that it was very busy and often times I have experience behavior that was a reflection of tiredness and although I’m sure that Melissa was tired as well after a long day, she continue to press on with a smile and give exceptional serviceThank you, Lorraine Roswell Resident
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April 2023 by Heidi Halpern
This store has gone WAY down hill! The merchandise is lackluster and the way they have the store set up, it is almost as if they don't want you to buy! Shoes are no longer displayed; they are in boxes on shelves. Who is going to to go through each box? They don't have enough staff. Just call time of death ....
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February 2023 by Shawnta Cannon
Well you know when you come to Marshall's it is really a scavenger hunt without knowing really what you're looking for. It makes for fun on a weekend. However this location really isn't my favorite but it's close to home and errands.
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February 2023 by Yaya
They could improve on customer service and organization, but hey no biggie I just went to tjmaxx up the street.
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February 2023 by Peggy Withers
Saw a man BLATANTLY shoplifting and watched him walk out of the store. Reported it and was told “yes we know…thank you for shopping here” (AND ACTUALLY PAYING FOR MY MERCHANDISE?) Disgusting.
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January 2023 by Nataliya Sheveleva
Extremely slow customer service, long lines, very understaffed
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December 2022 by Janelle R.
I really liked this Marshalls. I found it to be so well stocked and neatly organized.I founs so many great Christmas gifts for my loved ones and for myself, of course.I will definitely be visiting this location again in the future.
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December 2022 by Ashok Guru
Great place for some great deals.
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November 2022 by S
Well you know when you come to Marshall's is really a scavenger hunt without knowing really what you're looking for. It makes for fun on a weekend. However this location really isn't my favorite but it's close to home and errands.