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December 2022 by Google user
Initial experience was very positive, but after the 1st year things went downhill to the point that the agent was not responding to email or phone calls. I understand that I was one of many customers, but I have tried to reach the agent for over 2 months to no avail.
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October 2022 by Darrell Thomas
Competitive rates and quick responses. Very easy to do business with.
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July 2022 by Christy Archer
Initial experience was very positive, but after the 1st year things went downhill to the point that the agent was not responding to email or phone calls. I understand that I was one of many customers, but I have tried to reach the agent for over 2 months to no avail.
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July 2021 by Brian Krebs
I switched to the Main Street Agency last year as my previous agent had gotten complacent and the service was sub par. Not only did I save over $2000 annually between car and home insurance, but the service levels are the best in the industry. Matt Reeves and his team are second to none. I am also in the mortgage industry and refer all my clients to the Main Street Agency. I highly recommend the Main Street Agency for all your insurance needs.
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January 2021 by Jessica Rembert
I got referred to this agency and have had lots of issues. When I first switched over, I was quoted an amount for car insurance that was $100 cheaper than the insurance I had at the time. Then, 1-2 months later, my insurance went up by $100. When I contacted the agency, I didn’t get an answer as to why my insurance had went up when all the information I gave was correct. It has been at least 2 months and I’m still getting the run around about my insurance. I was never given any information as to why it went up. I was told multiple times by Matt that he was waiting for corporate to get back to him... That has never taken 2 months with any other business. Last month, I had to get a new car and I called to verify how much my insurance would be a month for the new car before I purchased. I didn’t want to transition to a car where I would end up paying a lot more a month. I was quoted one amount with the VIN I gave, and now I look at my account and it’s $40 more than what I was told. I don’t appreciate constantly being lied to and I don’t feel like the agent listened to me or cares about my concerns. Each time I called it’s “i was just about to call you”. No... you weren’t. They don’t respect me or my business and I wish I didn’t switch over to them.
