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June 2024 by Leanne M
They were super helpful in helping me out and their service is so friendly
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April 2024 by manny Karnilov
These ladies up front are very selective about whom they choose to greet at the door, they are in for a huge surprise. You would walk in and they are all gathered to talk about their favorite shows and restaurants around Atlanta. It is a shame since some of them are older and should know better. We were thinking of writing corporate in New York.
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February 2024 by Reagan
This was my first time in a Madewell store. This location is so well put together and merchandised. The sales associate Marya, was beyond helpful and so kind. She helped me find the perfect sizes and figure out what fit best on me. I will definitely be back to this location!
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November 2023 by patick mcginnis
Extremely disappointed in this store. I buy almost all of my clothes from madewell and was excited to see that they have a store in Avalon. When I arrived I was extremely disappointed to find out that they did not carry any of their mens clothing in this location. This is extremely dumb in my opinion and has made me re think who I purchase my clothes from. Sad to say I no longer will be purchasing madewell because of this.
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August 2023 by Shkendije S.
My friend and I went to the Madewell at Avalon in Alpharetta on 8/14. We were helped by Anna. She was so kind. She made sure to check on us and ensured we had the right sizes. Pam helped me at the register and was kind as well.
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October 2022 by Sun Lee
A store with a style that I really like.
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October 2022 by Marisa Sobol
Hallie went above and beyond to make for a great store experience the other day. Had great jean recommendations and was so nice! This location has had less than stellar service historically and I’ve noticed a huge shift in the last year. Hope this location keeps up the great work I love shopping here!
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October 2022 by Liberty Gruber
I finally decided to spend the money on a great pair of jeans today, and Viv helped me find my perfect pair! I literally have never seen my butt look so good? Thanks Viv!!
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October 2022 by Candiace S.
Love Madewell Clothing. I was gifted a Madewell whisper soft t-shirt and love it. While at Avalon today, I stopped in to look around. Everyone was really nice and the store looked beautiful. I found my T-shirt and bought three in Fall colors. Love the clothing. They have both men and womens clothing.
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August 2022 by Adrianna Grant
The store manager needs a refresher in identifying racial bias in customer service! I had placed an online order and received my item with the sensor still attached. This location is 10 minutes away from me, so I figured I would drive to the store and get it removed. When I walked in the associate at the register did try to help me as well as another associate but were unable to remove the sensor. The manager was right beside the associates at the register and in ear shot of the conversation. Before she even came to help the associate verified my purchase by looking at my receipt. When the manager came over she asked what was the problem and she showed the associates where the correct sensor was located. She then grabs the jeans (from the associate) and put them beside the sensor remover and then stopped. She proceeds to say “before I take this off and remove it I need to see your receipt”! Loud enough for majority of the customers up front to hear as well as the people waiting in line.THE ASSOCIATE AT THE REGISTER HAD ALREADY VERIFIED MY PURCHASE AND HAD SEEN MY RECEIPT!!! I don’t know why she didn’t ask her own associate! I told her I wouldn’t come into the store with the sensor still attached if I didn’t buy them. I showed her my receipt and she immediately saw that I purchase said item. She removed the sensor and tries to make light of the situation by making a joke about secret shoppers. Was she trying to say that I don’t look like a typical shopper of madewell? And that the only way I could shop here was to be a secret shopper! Or was she judging my appearance to see if I could even shop/ buy something from madewell? By then I felt disrespected, it was already awkward, embarrassing, and I was ready to go. I felt profiled. Even though the location is in an affluent area you should not judge customers on racial appearance. I spend a lot of money here and she would see that by looking at my rewards profile. As I was leaving I didn’t even receive an apology for having to come in to the store to fix a mistake that I didn’t make. The store managers name is either Lisa or Isa. She is Caucasian with dark brown/black hair.
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August 2022 by Ethan Lai
I came in to exchange a pair of jeans and the manager was very gracious in working with me on the exchange into a new size that fit. Thank you for the kind service. Manager is Heather.
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July 2022 by Camryn S.
Love this Madewell location! The employees are always overly nice and helpful. Went by the other day to look at shoes. After I found some I liked I went up to a random girl folding jeans and asked her to help me find my size. Rachel was very nice and brought me 3 different sizes to try without me even asking because she wanted to make sure I got the best fit. Great customer service!
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May 2022 by Gia Phung Kieu
Worst experience at this Madewell’s location. I came in with a package of Madewell for a return. The sale manager did not even greet me but also showed her attitude towards me when she saw my package. She was nonverbally rude because she scanned the returned items then threw them to the basket just like she’s mad. Indeedly, I did not do anything wrong, I just made a decision on my purchases and they need to respect that as long as I follow the policy. I’m a Madewell Icon. I do love the brand and had great experience with their customer service chat before. But when it brought to this Madewell location at Avalon, I should never have made a return or a purchase at this store. They are just rude and very unprofessional.
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May 2022 by October Ko
A great selection to choose from and incredible customer care. The team here is awesome! Thank you!!!
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December 2021 by Sarah B.
I walked in to no music and no greeting. I got the most uncomfortable feeling ever, I turned to my husband to see if he was feeling weird about walking in too and he asked if we were suppose to be there, luckily another shopper walked in and I heard the worker say "we've been so slow all day, idk where these ppl are coming from" and another worker walked up front to where we were and said "I'm just locking the door" luckily I never had to ask them a single question because my next question was when do they close?? It felt early to me! One asked the other "is it already 7??" I looked at my phone to see it was 6;55p as shes locking the door and quickly make my way to exit this rudely ran establishment and she had to unlock the doors to allow me to leave!!! In the past I worked at a restaurant with great management and we were never allowed to lock customers in the building. No matter if someone came 1 minute before closing and stayed for an hour past closing, you can't just lock people inside the store!!! Especially before you close especially without your times listed on the doors. I honestly would've let this weird entrance go if it weren't for being locked inside the store. There has to be some kind of law and fire code to prevent this kind of thing from happening to someone else!!
